1.1: Why Should I Study Information Systems? 6

1.2: Overview of Computer-Based Information Systems 12

1.3: How Does IT Impact Organizations? 20

1.4: Importance of Information Systems to Society 22

[Chapter 2] Organizational Strategy, Competitive Advantage, and Information Systems 30

2.1: Business Processes 35

2.2: Business Process Reengineering and Business Process Management 38

2.3: Business Pressures, Organizational Responses, and Information Technology Support 39

2.4: Competitive Strategy and Strategic Information Systems 47

2.5: Business–Information Technology Alignment 53

[Chapter 3] Ethics and Privacy 60

3.1: Ethical Issues 65

3.2: Privacy 69

[Chapter 4] Information Security 78

4.1: Introduction to Information Security 83

4.2: Unintentional Threats to Information Systems 84

4.3: Deliberate Threats to Information Systems 87

4.4: What Organizations Are Doing to Protect Information Resources 93

4.5: Information Security Controls 94

[Chapter 5] Data and Knowledge Management 110

5.1: Managing Data 115

5.2: The Database Approach 117

5.3: Database Management Systems 122

5.4: Data Warehouses and Data Marts 127

5.5: Knowledge Management 135

[Chapter 6] Networks 144

6.1: What Is a Computer Network? 149

6.2: Network Fundamentals 151

6.3: The Internet and the World Wide Web 157

6.4: Network Applications 161

[Chapter 7] E-Business and E-Commerce 180

7.1: Overview of E-Business and E-Commerce 185

7.2: Business-to-Consumer (B2C) Electronic Commerce 189

7.3: Business-to-Business (B2B) Electronic Commerce 197

7.4: Electronic Payments 199

7.5: Ethical and Legal Issues in E-Business 202

[Chapter 8] Wireless, Mobile Computing, and Mobile Commerce 212

8.1: Wireless Technologies 217

8.2: Wireless Computer Networks and Internet Access 222

8.3: Mobile Computing and Mobile Commerce 228

8.4: Pervasive Computing 233

8.5: Wireless Security 235

[Chapter 9] Web 2.0 and Social Networks 242

9.1: Web 2.0 Underlying Technologies 246

9.2: Web 2.0 Applications 248

9.3: Categories of Web 2.0 Sites 253

[Chapter 10] Information Systems within the Organization 262

10.1: Transaction Processing Systems 266

10.2: Functional Area Information Systems 267

10.3: Enterprise Resource Planning Systems 273

10.4: Reports 278

[Chapter 11] Customer Relationship Management and Supply

Chain Management 284

11.1: Defining Customer Relationship Management 288

11.2: Operational Customer Relationship Management Systems 292

11.3: Analytical Customer Relationship Management Systems 296

11.4: Other Types of Customer Relationship Management Systems 297

11.5: Supply Chains 299

11.6: Supply Chain Management 301

11.7: Information Technology Support for Supply Chain Management 305

[Chapter 12] Business Intelligence 316

12.1: Managers and Decision Making 320

12.2: What Is Business Intelligence? 324

12.3: Business Intelligence Applications for Data Analysis 328

12.4: Business Intelligence Applications for Presenting Results 330

12.5: Business Intelligence in Action: Corporate Performance Management 335

[Chapter 13] Acquiring Information Systems and Applications 342

13.1: Planning for and Justifying IT Applications 346

13.2: Strategies for Acquiring IT Applications 350

13.3: The Traditional Systems Development Life Cycle 356

13.4: Alternative Methods and Tools for Systems Development 361

13.5: Vendor and Software Selection 364

[Technology Guide 1] Hardware 372

TG 1.1: Introduction 374

TG 1.2: Strategic Hardware Issues 374

TG 1.3: Computer Hierarchy 375

TG 1.4: Input and Output Technologies 377

TG 1.5: The Central Processing Unit 380

[Technology Guide 2] Software 390

TG 2.1: Introduction to Software 392

TG 2.2: Software Issues 393

TG 2.3: Systems Software 394

TG 2.4: Application Software 395

[Technology Guide 3] Emerging Types of Enterprise Computing 400

TG 3.1: Introduction 402

TG 3.2: Server Farms 403

TG 3.3: Virtualization 403

TG 3.4: Grid Computing 405

TG 3.5: Utility Computing 406

TG 3.6: Cloud Computing 406

TG 3.7: Emerging Software Trends 409

[Technology Guide 4] Intelligent Systems 414

TG 4.1: Introduction to Intelligent Systems 416

TG 4.2: Expert Systems 418

TG 4.3: Neural Networks 422

TG 4.4: Fuzzy Logic 423

TG 4.5: Genetic Algorithms 424

TG 4.6: Intelligent Agents 425

[Technology Guide 5] Protecting Your Information Assets 430

TG 5.1: Introduction 432

TG 5.2: Behavioral Actions to Protect Your Information Assets 432

TG 5.3: Computer-Based Actions to Protect Your Information Assets 435

[Index] 454

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