9780130335302

This unique book gives the latest information on how to succeed in the interview process, whether as an interviewee or an interviewer. Both verbal and nonverbal skills crucial to interview success are discussed in detail in this informative and clearly written book, and many sample questions from typical interviews are provided.This book covers all topics relating to the interview process, including techniques for interviewing and the different types of interviews used by governments, business, and other organizations, with special emphasis on the selection and hiring interviews.For job placement specialists, career counselors, personnel directors, human resource department employees, executives, managers, or any person wishing to brush up on their interview skills.

Preface

ix

Getting to Know What Interviewers Do and Expect

1

(18)

Who Is Your Interviewer?

3

(3)

Establishing a Relationship

3

(1)

Collecting Information

4

(1)

Guiding Conversation

4

(1)

Probing

4

(1)

Interpreting Facts, Representations, and Feelings

5

(1)

Recording Information and Judgments

5

(1)

Giving Information

5

(1)

Creating Impressions

6

(1)

The Six Hats of a Successful Interviewer

6

(13)

Hat 1: The Detective

7

(1)

Hat 2: The Merchant

8

(1)

Hat 3: The Judge

9

(2)

Hat 4: The Professor

11

(2)

Hat 5: The Priest

13

(2)

Hat 6: The Salesperson

15

(4)

The New World of Structured Interviewing

19

(18)

What's Wrong with Old-Style Interviewing?

21

(16)

The Legal Basis for Structured Interviewing

23

(1)

Where Structured Interview Questions Come From

24

(1)

Developing the Job Analysis and Description

25

(2)

Turning the Job Analysis into Interview Questions

27

(1)

Training Good Interviewers

28

(1)

Scoring the Structured Interview

29

(2)

Documenting the Structured Interview

31

(2)

Examples of Behavior-Based Interview Questions

33

(1)

Useful Probes for Interviewing

34

(3)

Verbal Techniques for Interviewing

37

(16)

The Components of Verbal Action

39

(14)

Tone

40

(4)

Volume

44

(1)

Pace

45

(1)

Emphasis

46

(2)

Pauses

48

(1)

Articulation

49

(1)

Pitch

50

(3)

Nonverbal Techniques for Interviewing

53

(14)

Can Nonverbal Behavior Be Controlled?

55

(12)

Eye Contact

56

(4)

Posture and Body Movement

60

(4)

Facial Expressions

64

(1)

Dress

65

(2)

What to Do When Interview Questions Turn Illegal

67

(10)

Who Makes the Rules for Interview Questions?

68

(1)

How to Answer Difficult Questions

68

(7)

Marital Circumstances

69

(1)

Age

70

(1)

Disabilities

71

(1)

Sex and Physical Appearance

72

(1)

Citizenship and National Origin

73

(2)

Farewell to Seat-of-the-Pants Interviewing

75

(1)

A Sampler of Illegal Interview Questions

75

(2)

Interview Testing

77

(14)

The Test to End All Tests

79

(1)

Honesty Tests

80

(3)

Searching for the Honest Person

82

(1)

Can You Test for Honesty?

82

(1)

Personality Tests

83

(2)

Skills Tests

85

(1)

Drug Tests

86

(2)

The Accuracy of Drug Testing

86

(2)

Computer-Assisted Interviews

88

(3)

The Selection Interview, Performance Appraisal Interview, and Exit Interview

91

(14)

The Selection Interview

92

(3)

Purposes of the Selection Interview

92

(1)

Common Problems

92

(1)

Sample Questions

93

(1)

Personal Background, Attitudes, and Goals

93

(2)

The Performance Appraisal Interview

95

(1)

Organize Your Thoughts for Successful Interview Responses

96

(4)

Common Problems

98

(1)

Sample Questions

98

(2)

The Exit Interview

100

(5)

Purposes of the Exit Interview

100

(1)

Common Problems

100

(1)

Sample Questions

101

(4)

The Counseling Interview, Information Interview, and Negotiation Interview

105

(10)

The Counseling Interview

106

(3)

Purposes of the Counseling Interview

106

(1)

Common Problems

106

(1)

Sample Assurance of Confidentiality

107

(1)

Sample Statement of Purpose

107

(1)

Sample Questions

107

(2)

The Information Interview

109

(2)

Purposes of the Information Interview

109

(1)

Common Problems

109

(1)

Sample Statement of Purpose

109

(1)

Sample Questions

110

(1)

The Negotiation Interview

111

(4)

Purposes of the Negotiation Interview

111

(1)

Common Problems

111

(1)

Sample Statement of Purpose

112

(1)

Sample Questions

112

(3)

The Persuasion/Sales Interview and the Disciplinary Interview

115

(6)

The Persuasion/Sales Interview

115

(3)

Purposes of the Persuasion/Sales Interview

116

(1)

Common Problems

116

(1)

Sample Questions

116

(2)

The Disciplinary Interview

118

(3)

Purposes of the Disciplinary Interview

118

(1)

Common Problems

118

(1)

Sample Introduction to the Disciplinary Interview

118

(1)

Sample Questions

119

(2)

The Career-Planning Interview, Focus Group Interview, and News/Press Conference Interview

121

(9)

The Career-Planning Interview

122

(2)

Purposes of the Career-Planning Interview

122

(1)

Common Problems

122

(1)

Sample Questions

122

(2)

The Focus Group Interview

124

(2)

Purposes of the Focus Group Interview

124

(1)

Common Problems

124

(1)

Sample Questions

125

(1)

The News/Press Conference Interview

126

(4)

Purposes of the News/Press Conference Interview

127

(1)

Common Problems

127

(1)

Sample Questions

127

(3)

Recommended Reading

130

(1)

Index

131

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Minute for minute, the most crucial time spent for business people is in interviews. For job seekers, the interview determines in large part who gets hired. For managers doing the interviewing, these occasions give the company a chance to add to its talent pool and increase its competitive advantage.This book is a success guide for interviewers and interviewees who want to make the most of interview opportunities. Chapter 1, Getting to Know What Interviewers Do and Expect, takes the reader immediately to where the action is by looking over the shoulder of interviewers as they take on the various roles required for thorough interviewing, strategize for learning as much as possible about the job seeker, and evaluate the information they receive. Chapter 2, The New World of Structured Interviewing, reveals the newest approaches to behavior-based interviewing now being used by most Fortune 500 companies and many smaller firms. This chapter shows interviewers how and why to conduct a structured interview and teaches interviewees how to succeed in this new interview environment.Chapter 3, Verbal Techniques for Interviewing, and Chapter 4, Nonverbal Techniques for Interviewing, focus on ways an interviewee can communicate most persuasively with an interviewer. Dos and don'ts are suggested and explained for verbal techniques involving tone of voice, volume, face, emphasis, articulation, and pitch. On the nonverbal side, guidance is given for effective eye contact, posture, gestures, facial expressions, and dress.Chapter 5, What to Do When Interview Questions Turn Illegal, defines what interviewers can and can't ask--and shows interviewees what to do when interviewers' questions cross into illegal territory. Chapter 6, Interview Testing, describes the many forms of personality tests, skill tests, integrity tests, drug tests, and other evaluations that can accompany the interview. Chapters 7 through 10 discuss the various forms of interviews, with dozens of sample questions for the selection interview, performance appraisal interview, exit interview, counseling interview, information interview, negotiation interview, persuasion/sales interview, disciplinary interview, career-planning interview, focus group interview, and news/press conference interview. The book concludes with recommended reading for further information and guidance on the interview process.Throughout, the most important points of these chapters are highlighted in "Insight" boxes, followed immediately by "Your Turn" opportunities for the reader to jot down reactions, reflections, experiences, and opinions. This interaction between authors and readers creates a conversation of sorts that leads to individualized strategies for successful interviewing. Both authors welcome contact at bell@usfca.edu.

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Interviewing for Success (NetEffect Series)

Interviewing for Success (NetEffect Series)

0130335304

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