Rent 9780534584733 | Interviewing for Solutions | De Jong, Peter @knetbooks.com

Summary Table of Contents

Authors Peter De Jong and Insoo Kim Berg present an interviewing skills text with a unique solution-focused approach. This unique approach views clients as competent, helps them to visualize the changes they want, and builds on what they are already doing that works. Throughout the book, the authors' present models for solution-focused work, illustrated by examples and supported by research.

1. From Problem Solving to Solution Building. 2. Solution Building: The Basics. 3. Skills for Not Knowing. 4. Getting Started... MORE

From Problem Solving to Solution Building

(12)

Helping as Problem Solving

(3)

... MORE

The Stages of Problem Solving

(1)

A Caveat: The Importance of Trust Development

(1)

The Medical Model

(1)

Problem Solving: The Paradigm of the Helping Professions

(2)

Helping as Solution Building

(5)

Concerns about the Problem-Solving Paradigm

(3)

History of Solution Building

(2)

Solution Building: The Basics

(7)

A Second Interview with Rosie

(3)

Solution-Building Interviewing Activities

(1)

The Stages of Solution Building

(1)

Describing the Problem

(1)

Developing Well-Formed Goals

(1)

Exploring for Exceptions

(1)

End of Session Feedback

(1)

Evaluating Client Progress

(1)

The Client as Expert

(2)

Skills for Not Knowing

(32)

Basic Interviewing Skills

(29)

Listening

(1)

Formulating Questions

(2)

Getting Details

(1)

Echoing Clients' Key Words

(1)

Open Questions

(1)

Summarizing

(2)

Paraphrasing

(1)

Practitioners' Nonverbal Behavior

(1)

The Use of Silence

(1)

Noticing Clients' Nonverbal Behavior

(1)

Self-Disclosing

(1)

Noticing Process

(1)

Complimenting

(2)

Affirming Clients' Perceptions

(3)

Natural Empathy

(2)

Normalizing

(2)

Returning the Focus to the Client

(1)

Noticing Hints of Possibility

(2)

Exploring Client Meanings

(1)

Relationship Questions

(1)

Amplifying Solution Talk

(2)

Leading from One Step Behind

(2)

Getting Started: How to Pay Attention to What the Client Wants

(24)

When You First Meet Your Client

(3)

Names and Small Talk

(2)

Clarifying How You Work

(1)

Problem Description

(3)

Asking for Client Perceptions and Respecting Client Language

(1)

How Does the Problem Affect the Client?

(1)

What Has the Client Tried?

(1)

What Is Most Important for the Client to Work on First?

(1)

How to Work with Clients on What They Might Want

(14)

Customer-Type Relationship

(1)

A Word of Caution

(1)

Complainant-Type Relationship

(3)

Visitor-Type Relationship

(8)

What If Clients Want What Is Not Good for Them?

(1)

What if Clients Do Not Want Anything at All?

(1)

Influencing Client Cooperation and Motivation

(4)

How to Amplify What Clients Want: The Miracle Question

(27)

Characteristics of Well-Formed Goals

(6)

Importance to the Client

(1)

Interactional Terms

(1)

Situational Features

(1)

The Presence of Some Desirable Behaviors Rather than the Absence of Problems

(1)

A Beginning Step Rather than the Final Result

(1)

Clients' Recognition of a Role for Themselves

(1)

Concrete, Behavioral, Measurable Terms

(1)

Realistic Terms

(1)

A Challenge to the Client

(1)

Conclusion

(1)

The Miracle Question

(19)

Ah Yan's Miracle Picture

(4)

The Williams Family

(11)

The Art of Interviewing for Well-Formed Goals

101

(1)

Avoiding Premature Closure

102

(1)

Exploring for Exceptions: Building on Client Strengths and Successes

103

(13)

Exceptions

104

(4)

Definition

104

(1)

Interviewing for Exceptions

104

(1)

Ah Yan's Exceptions

105

(1)

Client Successes and Strengths

106

(1)

Respecting the Client's Words and Frame of Reference

107

(1)

Scaling Questions

108

(3)

Prosession-Change Scaling

108

(2)

Scaling Motivation and Confidence

110

(1)

Exceptions: The Williams Family

111

(3)

Building toward a Difference that Makes a Difference

114

(2)

Formulating Feedback for Clients

116

(25)

Taking a Break

117

(1)

The Structure of Feedback

117

(2)

Compliments

118

(1)

The Bridge

118

(1)

Tasks

119

(1)

Deciding on a Task

119

(2)

Are There Well-Formed Goals?

119

(1)

What Is the Client-Practitioner Relationship?

120

(1)

Are There Exceptions?

121

(1)

Feedback for Ah Yan

121

(2)

Feedback for the Williams Family

123

(5)

Feedback Guidelines

128

(1)

Common Messages

128

(8)

Client in a Visitor Relationship

129

(1)

Client in a Complainant Relationship

129

(3)

Client in a Customer Relationship

132

(4)

Other Useful Messages

136

(2)

The Overcoming-the-Urge Task

136

(1)

Addressing Competing Views of the Solution

136

(2)

Decisions about the Next Session

138

(1)

Cribsheets, Protocols, and Notetaking

139

(2)

Later Sessions: Finding, Amplifying, and Measuring Client Progress

141

(32)

``What's Better?''

142

(8)

EARS

143

(1)

Ah Yan

144

(6)

Doing More of the Same

150

(1)

Scaling

151

(1)

Scaling Progress

151

(1)

Scaling Confidence

151

(1)

Next Steps

152

(4)

Termination

156

(2)

The Break

158

(1)

Feedback

159

(1)

Compliments

159

(1)

Bridge

160

(1)

Task

160

(1)

The Second Session with the Williams Family

160

(11)

``What's Better?''

160

(8)

Break

168

(1)

Feedback

168

(2)

Bridge

170

(1)

Task

170

(1)

Setbacks, Relapses, and Times When Nothing Is Better

171

(1)

Conclusion

172

(1)

Interviewing the Involuntary: Children, Dyads, and Mandated Clients

173

(44)

Taking a Solution Focus

175

(1)

Key Ideas for Solution Building with Involuntary Clients

175

(4)

Assume a Visiting Relationship

176

(1)

Responding to Anger and Negativity

176

(1)

Listen for Who and What Are Important

177

(1)

Use Relationship Questions to Address Context

177

(1)

Incorporating Nonnegotiable Requirements

178

(1)

Giving Control to Clients

178

(1)

Guidelines, Useful Questions, and a Protocol for Interviewing Involuntary Clients

179

(1)

Building Solutions with Children

179

(13)

Children as Involuntary Clients

180

(1)

Getting Prepared to Meet a Child

180

(1)

Getting Started with Positives

181

(1)

Englisting Adults as Allies

182

(1)

Getting the Child's Perceptions

183

(4)

Other Tips for Interviewing Children

187

(5)

Interviewing Dyads

192

(13)

Focus on the Relationship

192

(1)

Getting Started

193

(2)

Work toward a Common Goal

195

(8)

Other Tips

203

(2)

Conclusion

205

(1)

Working with Mandated Clients

205

(11)

Getting Started

205

(4)

Getting More Details about the Client's Understandings and What the Client Wants

209

(1)

Asking about Context with Relationship Questions

210

(2)

Coconstructing Competence

212

(2)

Back on Familiar Ground

214

(1)

What about Making Recommendations that the Client Opposes?

214

(2)

Final Word

216

(1)

Interviewing in Crisis Situations

217

(22)

Solution Focus versus Problem Focus

218

(1)

Getting Started: ``How Can I Help?''

219

(1)

``What Have You Tried?''

220

(1)

``What Do You Want to Have Different?''

220

(4)

Asking the Miracle Question

223

(1)

Coping Questions

224

(7)

The Case of Jermaine

224

(1)

Coping Exploration

225

(2)

Connecting with the Larger Picture

227

(1)

Using Coping Questions with Clients Who Talk Suicide

227

(4)

Scaling Questions

231

(2)

Scaling Current Coping Ability

231

(1)

Scaling Presession Coping Changes

232

(1)

Scaling the Next Step

232

(1)

Scaling Motivation and Confidence

233

(1)

Feedback: Doing More of What Helps

233

(1)

Gathering Problem-Assessment Information

234

(3)

When the Client Remains Overwhelmed

237

(1)

Conclusion

237

(2)

Outcomes

239

(9)

Early Research at Brief Family Therapy Center

240

(2)

1992--1993 Study Design

240

(1)

Participants

240

(1)

Outcome Measurement

241

(1)

Results

242

(2)

Length of Services

242

(1)

Intermediate Outcomes

242

(1)

Final Outcomes

243

(1)

Comparative Data

244

(1)

Other Studies of Solution-Focused Therapy

245

(3)

Professional Values and Human Diversity

248

(15)

Solution Building and Professional Values

249

(7)

Respecting Human Dignity

249

(1)

Individualizing Service

250

(1)

Fostering Client Vision

251

(1)

Building on Strengths

252

(1)

Encouraging Client Participation

252

(1)

Maximizing Self-Determination

252

(1)

Fostering Transferability

253

(1)

Maximizing Client Empowerment

254

(1)

Protecting Confidentiality

254

(1)

Promoting Normalization

255

(1)

Monitoring Change

256

(1)

Conclusion

256

(1)

Diversity-Competent Practice

256

(7)

Outcome Data on Diversity

258

(3)

Diversity and Satisfaction with Services

261

(2)

Agency, Group, and Community Practice

263

(12)

Solution Building and Agency Practice

263

(7)

Recordkeeping

263

(4)

Relationships with Collaterals

267

(1)

Relationships with Collaterals

268

(2)

Group and Organizational Practice

270

(5)

Group Practice

270

(3)

Organizational Applications

273

(2)

Theoretical Implications

275

(12)

Shifts in Client Perceptions and Definitions

276

(2)

Social Constructionism

278

(2)

Shifting Paradigms

280

(3)

Outcome Data

280

(3)

Shifting Perceptions and Definitions as a Client Strength

283

(4)

Appendix: Solution-Building Tools

287

(25)

References

312

(6)

Index

318

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Interviewing for Solutions

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