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Interviewing for Solutions

ISBN: 9780534231606 | 0534231608
Edition: 1st
Format: Paperback
Publisher: Brooks Cole
Pub. Date: 7/11/1997

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SummaryTable of Contents
Calvin College, Grand Rapids, MI> Focuses on interviewing skills based on solution focused therapy. Includes: step-by-step descriptions, illustrations from actual interviews, and outcome data. For the student and practitioner. Softcover.
Chapter 1. From Problem Solving to Solution Building
1(13)
HELPING AS PROBLEM SOLVING
5(4)
The Stages of Problem Solvin... MORE
5(1)
A Caveat: The Importance of Trust Development
6(1)
The Medical Model
6(1)
Problem Solving: The Paradigm of the Helping Professions
6(3)
HELPING AS SOLUTION BUILDING
9(5)
Concerns about the Problem-Solving Paradigm
9(3)
History of Solution Building
12(2)
Chapter 2. Solution Building: The Basics
14(7)
A SECOND INTERVIEW WITH ROSIE
14(3)
SOLUTION-BUILDING INTERVIEWING ACTIVITIES
17(1)
THE STAGES OF SOLUTION BUILDING
18(1)
THE CLIENT AS EXPERT
18(3)
Chapter 3. Skills for Not Knowing
21(22)
BASIC INTERVIEWING SKILLS
21(21)
Listening
21(1)
Practitioners' Nonverbal Behavior
22(1)
Echoing Clients' Key Words
23(1)
Open Questions
24(1)
Summarizing
25(2)
Paraphrasing
27(1)
The Use of Silence
27(1)
Noticing Clients' Nonverbal Behavior
28(1)
Self-Disclosing
29(1)
Noticing Process
30(1)
Complimenting
31(2)
Affirming Clients' Perceptions
33(3)
Empathy
36(2)
Returning the Focus to the Client
38(2)
Amplifying Solution Talk
40(2)
LEADING FROM ONE STEP BEHIND
42(1)
Chapter 4. Getting Started: How to Pay Attention to What the Client Wants
43(24)
WHEN YOU FIRST MEET YOUR CLIENT
43(3)
Names and Small Talk
43(2)
Clarifying How You Work
45(1)
PROBLEM DESCRIPTION
46(3)
Asking for Client Perceptions and Respecting Client Language
46(1)
How Does the Problem Affect the Client?
47(1)
What Has the Client Tried?
48(1)
What Is Most Important for the Client to Work on First?
49(1)
HOW TO WORK WITH CLIENTS ON WHAT THEY MIGHT WANT
49(14)
Customer-Type Relationship
50(1)
A Word of Caution
51(1)
Complainant-Type Relationship
51(4)
Visitor-Type Relationship
55(7)
What If Clients Want What Is Not Good for Them?
62(1)
What If Clients Don't Want Anything at All?
63(1)
INFLUENCING CLIENT COOPERATION AND MOTIVATION
63(4)
Chapter 5. How to Amplify What Clients Want: The Miracle Question
67(27)
CHARACTERISTICS OF WELL-FORMED GOALS
69(7)
Importance to the Client
69(1)
Interactional Terms
70(1)
Situational Features
71(1)
The Presence of Some Desirable Behaviors Rather Than the Absence of Problems
72(1)
A Beginning Step Rather Than the Final Result
73(1)
Clients' Recognition of a Role for Themselves
74(1)
Concrete, Behavioral, Measurable Terms
74(1)
Realistic Terms
75(1)
A Challenge to the Client
75(1)
Conclusion
76(1)
THE MIRACLE QUESTION
76(18)
Ah Yan's Miracle Picture
78(4)
The Williams Family
82(10)
The Art of Interviewing for Well-Formed Goals
92(1)
Avoiding Premature Closure
93(1)
Chapter 6. Exploring for Exceptions: Building on Client Strengths and Successes
94(13)
EXCEPTIONS
94(5)
Definition
94(1)
Interviewing for Exceptions
95(1)
Ah Yan's Exceptions
96(2)
Client Successes and Strengths
98(1)
Respecting the Client's Words and Frame of Reference
98(1)
SCALING QUESTIONS
99(3)
Presession-Change Scaling
99(2)
Scaling Motivation and Confidence
101(1)
EXCEPTIONS: THE WILLIAMS FAMILY
102(3)
BUILDING TOWARD A DIFFERENCE THAT MAKES A DIFFERENCE
105(2)
Chapter 7. Formulating Feedback for Clients
107(27)
TAKING A BREAK
108(1)
THE STRUCTURE OF FEEDBACK
109(2)
Compliments
109(1)
The Bridge
110(1)
Tasks
110(1)
DECIDING ON A TASK
111(2)
Are There Well-Formed Goals?
111(1)
What Is the Client-Practitioner Relationship?
111(1)
Are There Exceptions?
112(1)
FEEDBACK FOR AH YAN
113(2)
FEEDBACK FOR THE WILLIAMS FAMILY
115(5)
FEEDBACK GUIDELINES
120(1)
COMMON MESSAGES
120(8)
Client in a Visitor Relationship
121(1)
Client in a Complainant Relationship
122(3)
Client in a Customer Relationship
125(3)
OTHER USEFUL MESSAGES
128(3)
The Overcoming-the-Urge Task
128(1)
Addressing Competing Views of the Solution
129(2)
DECISIONS ABOUT THE NEXT SESSION
131(1)
CRIBSHEETS, PROTOCOLS, AND NOTETAKING
132(2)
Chapter 8. Later Sessions: Finding, Amplifying, and Measuring Client Progress
134(31)
WHAT'S BETTER?
135(8)
EARS
136(1)
Ah Yan
137(6)
DOING MORE OF THE SAME
143(1)
SCALING
144(1)
Scaling Progress
144(1)
Scaling Confidence
144(1)
NEXT STEPS
145(3)
TERMINATION
148(2)
THE BREAK
150(1)
FEEDBACK
151(2)
Compliments
151(1)
Bridge
152(1)
Task
152(1)
THE SECOND SESSION WITH THE WILLIAMS FAMILY
153(10)
What's Better?
153(7)
Break
160(1)
Feedback
160(3)
SETBACKS, RELAPSES, AND TIMES WHEN NOTHING IS BETTER
163(1)
CONCLUSION
164(1)
Chapter 9. Interviewing in Crisis Situations
165(23)
SOLUTION FOCUS VERSUS PROBLEM FOCUS
166(1)
GETTING STARTED: "HOW CAN I HELP?"
167(1)
"WHAT HAVE YOU TRIED?"
168(1)
"WHAT DO YOU WANT TO HAVE DIFFERENT?"
169(4)
Asking the Miracle Question
172(1)
COPING QUESTIONS
173(6)
The Case of Jermaine
173(1)
Coping Exploration
174(1)
Connecting with the Larger Picture
175(1)
Using Coping Questions with Clients Who Talk Suicide
176(3)
SCALING QUESTIONS
179(3)
Scaling Current Coping Ability
179(2)
Scaling Presession Coping Changes
181(1)
Scaling the Next Step
181(1)
Scaling Motivation and Confidence
181(1)
FEEDBACK: DOING MORE OF WHAT HELPS
182(1)
GATHERING PROBLEM-ASSESSMENT INFORMATION
183(3)
WHEN THE CLIENT REMAINS OVERWHELMED
186(1)
CONCLUSION
186(2)
Chapter 10. Outcomes
188(7)
STUDY DESIGN
189(2)
Participants
189(1)
Outcome Measurement
189(2)
RESULTS
191(2)
Length of Services
191(1)
Intermediate Outcomes
191(1)
Final Outcomes
192(1)
COMPARATIVE DATA
193(2)
Chapter 11. Professional Values and Human Diversity
195(17)
SOLUTION BUILDING AND PROFESSIONAL VALUES
195(9)
Respecting Human Dignity
196(2)
Individualizing Service
198(1)
Fostering Client Vision
198(1)
Building on Strengths
199(1)
Encouraging Client Participation
199(1)
Maximizing Self-Determination
200(1)
Fostering Transferability
201(1)
Protecting Confidentiality
202(1)
Promoting Normalization
202(1)
Monitoring Change
203(1)
Conclusion
204(1)
DIVERSITY-COMPETENT PRACTICE
204(8)
Outcome Data on Diversity
206(4)
Diversity and Satisfaction with Services
210(2)
Chapter 12. Agency, Group, and Community Practice
212(11)
SOLUTION BUILDING AND AGENCY PRACTICE
212(6)
Record Keeping
212(3)
Relationships with Colleagues
215(1)
Relationships with Collaterals
216(2)
GROUP AND ORGANIZATIONAL PRACTICE
218(5)
Group Practice
219(2)
An Organizational Application
221(2)
Chapter 13. Theoretical Implications
223(12)
SHIFTS IN CLIENT PERCEPTIONS AND DEFINITIONS
224(2)
SOCIAL CONSTRUCTIONISM
226(2)
SHIFTING PARADIGMS
228(4)
Outcome Data
228(4)
SHIFTING PERCEPTIONS AND DEFINITIONS AS A CLIENT STRENGTH
232(3)
References235(6)
Appendix241(16)
Index257

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