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| Preface | p. xiv |
| An Introduction to Interviewing | p. 1 |
| An Interpersonal Communication Process | p. 19 |
| Questions and Their Uses | p. 51 |
| Structuring the Interview | p. 77 |
| The Probing Interview | p. 105 |
| The Survey Interview | p. 141 |
| The Recruiting Interview | p. 177 |
| The Employment Interview | p. 215 |
| The Performance Interview | ... MOREp. 265 |
| The Persuasive Interview: The Persuader | p. 295 |
| The Persuasive Interview: The Persuadee | p. 331 |
| The Counseling Interview | p. 353 |
| The Health Care Interview | p. 379 |
| Glossary | p. 413 |
| Author Index | p. 427 |
| Subject Index | p. 431 |
| Table of Contents provided by Ingram. All Rights Reserved. |