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Updated in a new 2nd edition,Interpersonal Messagesstresses the importance of politeness, cultural awareness and ethical principles within daily interpersonal interactions by engaging students with its lively and accessible insight to interpersonal skill development. By creating a foundation for the reader,Interpersonal Messagesgives room to understand the concepts of interpersonal communication and to develop the skills necessary to apply what they've learned. With a focus on skill-building, this book helps the reader to understand how to master interpersonal communication and relationship skills.

Part One. Preliminaries to Interpersonal Messages

Chapter 1 Foundations of Interpersonal Communication

Why Study Interpersonal Communication

The Nature of Interpersonal Communication

The Elements of Interpersonal Communication

Interpersonal Competence

Principles of Interpersonal Communication

Chapter 2 Culture and Interpersonal Communication

Culture and Interpersonal Communication

Cultural Differences

Intercultural Communication

Chapter 3 Perception and the Self in Interpersonal Communication

The Self in Interpersonal Communication

Perception in Interpersonal Communication

Impression Formation

Impression Management: Goals and Strategies

Chapter 4 Listening in Interpersonal Communication

The Importance of Listening: Task and Relationship Benefits

The Stages of Listening

Listening Barriers

Styles of Listening Effectively

Listening, Culture, and Gender

Part Two. Interpersonal Messages in Context

Chapter 5 Verbal Messages

Principles of Verbal Messages

Confirmation and Disconfirmation

Guidelines for Using Verbal Messages Effectively

Chapter 6 Nonverbal Messages

The Benefits of Effective Nonverbal Communication

The Functions of Nonverbal Messages

The Channels of Nonverbal Messages

Some Nonverbal Communication Skills

Chapter 7 Emotional Messages

Principles of Emotions and Emotional Messages

Obstacles in Communicating Emotions

Skills for Expressing Emotions

Learn to Handle Anger: A Special Case Illustration

Skills for Responding to the Emotions of Others

Chapter 8 Messages in Conversation

Principles of Conversation

Conversational Disclosure: Revealing Yourself

Everyday Conversation

Chapter 9 Interpersonal Relationships

Advantages and Disadvantages of Interpersonal Relationships

Relationship Stages

Relationship Movement

The Dark Side of Interpersonal Relationships

Chapter 10 Interpersonal Relationship Types and Theories

Relationship Types

Relationship Theories

Chapter 11 Interpersonal Conflict Management

What Is Interpersonal Conflict?

Principles of Interpersonal Conflict

Conflict Management Stages

Conflict Management Strategies

What is included with this book?

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Interpersonal Messages : Communication and Relationship

Interpersonal Messages : Communication and Relationship

0205688640

Summary

Table of Contents

Supplemental Materials