Table of Contents:

PART ONE: PRELIMINARIES TO INTERPERSONAL COMMUNICATION

1.    Foundations of Interpersonal Communication

                Why Study Interpersonal Communication

                The Nature of Interpersonal Communication

                Elements of Interpersonal Communication 

                Principles of Interpersonal Communication 

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: What Do You Believe about Interpersonal Communication?

                Ethics in Interpersonal Communication: Ethical Questions

                Understanding Theory & Research: Communication Theories and Research

                Understanding Interpersonal Skills: Mindfulness

2.     Culture and Interpersonal Communication

                Culture

                Cultural Differences

                Principles for Effective Intercultural Communication

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: Ethnocentrism Scale

                Test Yourself: What’s Your Cultural Orientation?

                Ethics in Interpersonal Communication: Culture and Ethics

                Understanding Theory & Research: Culture Shock

                Understanding Interpersonal Skills: Cultural Sensitivity

3.     Perception and the Self and Others in Interpersonal Communication

                The Self in Interpersonal Communication

                Perception in Interpersonal Communication

                Impression Formation

                Impression Management: Goals and Strategies

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: How’s Your Self-Esteem?

                Test Yourself: How Accurate Are You at People Perception?

                Ethics in Interpersonal Communication: The Ethics of Impression Management

                Understanding Theory & Research: The Just World Hypothesis

                Understanding Interpersonal Skills: Other-Orientation

4.     Listening in Interpersonal Communication

                The Importance of Listening

                The Process of Listening

                Listening Barriers

                Styles of Effective Listening

                Culture, Gender, and Listening

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: How Do You Listen?

                Ethics in Interpersonal Communication: Ethical Listening

                Understanding Theory & Research: Listening to Lying

                Understanding Interpersonal Skills: Openness

PART TWO. INTERPERSONAL MESSAGES

5.     Verbal Messages

                Principles of Verbal Messages

                Guidelines for Using Verbal Messages Effectively

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: How Assertive Are Your Messages?

                Test Yourself: Can You Distinguish Facts from Inferences?

                Ethics in Interpersonal Communication: Lying

                Understanding Theory & Research: Theories of Gender Differences

                Understanding Interpersonal Skills: Metacommunication

6.     Nonverbal Messages

                Principles of Nonverbal Communication

                Channels of Nonverbal Communication

                Nonverbal Communication Competence

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: Do You Avoid Touch?

                Test Yourself: What’s Your Time?

                Ethics in Interpersonal Communication: Interpersonal Silence

                Understanding Theory & Research: Theories about Space

                Understanding Interpersonal Skills: Immediacy

7.    Emotional Messages

                Principles of Emotions and Emotional Messages

                Obstacles to Communicating Emotions

                Emotional Competence

               Emotional Responding

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: How Do You Feel about Communicating Feelings?

                Ethics in Interpersonal Communication: Motivational Appeals

                Understanding Theory & Research: Theories of Emotions

                Understanding Interpersonal Skills: Flexibility

    Handling Anger: A Special Case Illustration

    Anger Management: SCREAM Before You Scream  

8.    Conversational Messages

               Principles of Conversation     

                Conversational Disclosure: Revealing Yourself

                Organizational Conversation

                Everyday Conversations

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: How Polite Are You?

                 Test Yourself: How Do You Small Talk?

                Ethics in Interpersonal Communication: The Ethics of Gossip

                Understanding Theory & Research: Online Relationship Theories

                Understanding Interpersonal Skills: Expressiveness

PART THREE. INTERPERSONAL RELATIONSHIPS

9.    Interpersonal Relationships

                 Relationship Stages

                 Relationship Theories

                 Relationship Communication

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: What Is Attractive to You?

                Ethics in Interpersonal Communication: Your Obligation to Reveal Yourself

                Understanding Theory & Research: Relationship Commitment

                Understanding Interpersonal Skills: Empathy 

10.    Interpersonal Relationship Types

                Friendship Relationships

                Love Relationships

                Family Relationships

                Workplace Communication

                The Dark Side of Interpersonal Relationships

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: What Kind of Lover Are You?

                Test Yourself: Is Violence a part of Your Relationship?

                Ethics in Interpersonal Communication: Relationship Ethics

                Understanding Theory & Research: Love Styles and Personality

                Understanding Interpersonal Skills: Supportiveness 

11.    Interpersonal Conflict and Conflict Management

                Preliminaries to Interpersonal Conflict

                Principles of Interpersonal Conflict

                Conflict Management Stages

                Conflict Management Strategies

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: How Verbally Aggressive Re You?

                Ethics in Interpersonal Communication: Ethical Fighting

                Understanding Theory & Research: Conflict and Gender

                Understanding Interpersonal Skills: Equality 

12.    Interpersonal Power and Influence

                Principles of Power and Influence

                Relationship, Person, and Message Power

                Misuses of Power and Influence

                Summary

                Key Terms

                My Communication Lab Explorations

            Special Features

                Test Yourself: How Powerful Are You?

                Test Yourself: How Credible Are You Interpersonally?

                Ethics in Interpersonal Communication: The Ethics of Compliance-Gaining Strategies

                Understanding Theory & Research: Compliance-Gaining Strategies

                Understanding Interpersonal Skills: Interaction Management

Glossary of Interpersonal Communication Concepts and Skills

References

Index

Credits

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.