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I. THE GLOBAL MANAGER’S ENVIRONMENT
1. Assessing the Environment: Political, Economic, Legal, Technological
2. Managing Interdependence: Social Responsibility, Ethics, Sustainability
New: Case 1. An Ethics Role Playing Case: Stockholders vs Stakeholders. (Global/Sri Lanka)
New: Case 2. Blackberry in International Markets. (Global/Middle East)
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3. Understanding the Role of Culture
4. Communicating Across Cultures
5. Cross-cultural Negotiation and Decision Making
New: Case 3. Google Orkut in Brazil: What’s So Social About It? (Brazil)
Case 4. MTV Networks: The Arabian Challenge (Saudi Arabia)
III. FORMULATING AND IMPLEMENTING STRATEGY FOR INTERNATIONAL AND GLOBAL OPERATIONS
6. Formulating Strategy
7. Implementing Strategy: Small Businesses; Global Alliances; Emerging Economy Firms
8. Organization Structure and Control Systems
New: Case 5. Alibaba in 2011: Competing in China and Beyond. (China)
New: Case 6. Carrefour’s Misadventure in Russia (Russia)
New: Case 7. Walmart in Africa (Africa)
New: Case 8. Evaluating the Chrysler-Fiat Auto Alliance in 2012. (Italy/U.S./Global)
IV. GLOBAL HUMAN RESOURCES MANAGEMENT
9. Staffing, Training, and Compensation for Global Operations
10. Developing a Global Management Cadre
11. Motivating and Leading
New: Case 9. Indra Nooyi: A Transcultural Leader (India/Global)
New: Case 10. Foreign Investment in Chinese Banking Sector: HR Challenges. (China)
Integrative Cases:
New: Case 11. The Challenges of International Entrepreneurship at Expatica.com (Global)
New: Case 12. Mahindra and Mahindra (B): An Emerging Global Giant? (India/Global)
New: Case 13. After the Breakup: The Troubled Alliance Between Volkswagen and Suzuki. (Germany/Japan)
Integrative Term Project
Glossary
Endnotes
Name and Subject Index