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Intercultural Competence : Interpersonal Communication Across Cultures

ISBN: 9780321006127 | 0321006127
Edition: 3rd
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 8/1/1998

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SummaryTable of Contents
Striking a unique balance between skills and theory, Intercultural Competence, 3/e provides students with the background and confidence to succeed in todays multi-cultural environment. By clearly explaining different intercultural communication theories and the significance of cultural patterns, then having students practice what they learn via examples in the book, Lustig and Koester ensure that students are better prepared to interact in intercultural relationships. The text also provides a discussion of important ethical and social issues relating to intercultural communication. The authors cover both American multi-culturalism as well as global cultural issues.
Prefaceix
PART ONE Communication and Intercultural Competence1(74)
CHAPTER 1 INTRODUCTION TO INTERCULTURAL COMPETENCE
3(21)
The Impe... MORE
4(8)
The International Imperative for Intercultural Competence
5(3)
The Domestic Imperative for Intercultural Competence
8(4)
The United States as an Intercultural Community
12(8)
Metaphors of U.S. Cultural Diversity
12(4)
What Do You Call Someone from the United States of America?
16(1)
Cultural Groups in the United States
17(3)
The Challenge of Living in an Intercultural World
20(3)
Summary
23(1)
CHAPTER 2 COMMUNICATION, CULTURE, AND CULTURAL DIFFERENCES
24(27)
Communication
24(4)
Defining Communication
25(1)
Characteristics of Communication
25(2)
Interpersonal Communication
27(1)
Culture
28(8)
Approaches to Defining Culture
28(2)
Defining Culture for the Study of Communication
30(3)
Culture and Related Terms
33(3)
Why Cultures Differ
36(14)
Forces that Maintain Cultural Differences
37(12)
The Interrelatedness of Cultural Forces
49(1)
Summary
50(1)
CHAPTER 3 INTERCULTURAL COMMUNICATION COMPETENCE
51(24)
Intercultural Communication
51(8)
Examples of Intercultural Interactions
52(4)
Similarities and Differences Between Communicators
56(2)
Definition of Intercultural Communication
58(1)
Intercultural Communication and Related Terms
59(3)
Intercultural and Intracultural Communication
60(1)
Interethnic and Interracial Communication
60(1)
Cross-cultural and Intercultural Communication
61(1)
International and Intercultural Communication
61(1)
Competence and Intercultural Communication
62(11)
Intracultural Communication Competence
62(2)
Approaches to the Study of Intercultural Competence
64(2)
The Components of Intercultural Competence
66(7)
Summary
73(2)
PART TWO Cultural Differences in Communication75(92)
CHAPTER 4 CULTURAL PATTERNS AND COMMUNICATION: FOUNDATIONS
77(29)
Defining Cultural Patterns
78(2)
Components of Cultural Patterns
80(4)
Beliefs
80(1)
Values
81(2)
Norms
83(1)
Characteristics of Cultural Patterns
84(18)
The Functions of Cultural Patterns
84(3)
An Overview of Cultural Patterns
87(15)
Cultural Patterns and Intercultural Competence
102(2)
Summary
104(2)
CHAPTER 5 CULTURAL PATTERNS AND COMMUNICATION: TAXONOMIES
106(30)
Taxonomies of Cultural Patterns
106(27)
Hall's High-and Low-Context Cultural Patterns
107(4)
Hofstede's Cultural Patterns
111(15)
Bond's Confucian Cultural Patterns
126(7)
Cultural Taxonomies and Intercultural Competence
133(1)
Summary
134(2)
CHAPTER 6 CULTURAL IDENTITY, CULTURAL BIASES, AND INTERCULTURAL CONTACT
136(31)
Cultural Identity
137(7)
The Nature of Identity
137(3)
The Formation of Cultural Identity
140(2)
Characteristics of Cultural Identity
142(2)
Cultural Biases
144(16)
Social Categorizing
145(1)
Ethnocentrism
146(3)
Stereotyping
149(4)
Prejudice
153(1)
Discrimination
154(1)
Racism
155(3)
Overcoming Cultural Biases
158(2)
Intercultural Contact
160(3)
Dominance and Subordination Between Groups
160(2)
Attitudes among Cultural Members
162(1)
Cultural Identity and Intercultural Competence
163(2)
Summary
165(2)
Part Three Coding Intercultural Communication167(92)
CHAPTER 7 VERBAL INTERCULTURAL COMMUNICATION
169(36)
The Power of Language in Intercultural Communication
169(2)
Definition of Verbal Codes
171(12)
The Features of Language
172(1)
Rule Systems in Verbal Codes
173(5)
Interpretation and Intercultural Communication
178(5)
Language, Thought, Culture, and Intercultural Communication
183(17)
The Sapir-Whorf Hypothesis of Linguistic Relativity
183(8)
Language and Intercultural Communication
191(9)
Verbal Codes and Intercultural Competence
200(3)
Summary
203(2)
CHAPTER 8 NONVERBAL INTERCULTURAL COMMUNICATION
205(30)
Definition of Nonverbal Codes
205(3)
Characteristics of Nonverbal Codes
206(1)
Relationship of Nonverbal to Verbal Communication
207(1)
Cultural Universals in Nonverbal Communication
208(1)
Cultural Variations in Nonverbal Communication
208(4)
Nonverbal Messages in Intercultural Communication
212(18)
Body Movements
213(5)
Space
218(3)
Touch
221(2)
Time
223(4)
Voice
227(2)
Other Nonverbal Code Systems
229(1)
Synchrony of Nonverbal Communication Codes
230(2)
Nonverbal Communication and Intercultural Competence
232(2)
Summary
234(1)
CHAPTER 9 THE EFFECTS OF CODE USAGE IN INTERCULTURAL COMMUNICATION
235(24)
Cultural Variations in Persuasion
236(9)
Persuasion in Intercultural Encounters
236(1)
Cultural Differences in Persuasion
237(4)
Cultural Differences in Styles of Persuasion
241(4)
Preferences in the Organization of Verbal Codes
245(4)
Organizational Preferences in the Use of U.S. English
246(1)
Organizational Preferences in Other Languages and Cultures
247(2)
Cultural Variations in the Structure of Conversations
249(8)
Value of Talk and Silence
250(2)
Rules for Conversations
252(5)
Effects of Code Usage on Intercultural Competence
257(1)
Summary
257(2)
PART FOUR Communication in Intercultural Relationships259(97)
CHAPTER 10 INTERCULTURAL COMPETENCE IN INTERPERSONAL RELATIONSHIPS
261(31)
Cultural Variations in Interpersonal Relationships
261(13)
Types of Interpersonal Relationships
262(8)
Dimensions of Interpersonal Relationships
270(2)
Dynamics of Interpersonal Relationships
272(2)
The Maintenance of Face in Interpersonal Relationships
274(6)
Types of Face Needs
275(2)
Facework and Interpersonal Communication
277(2)
Facework and Intercultural Communication
279(1)
Improving Intercultural Relationships
280(10)
Learning about People from Other Cultures
280(5)
Sharing Oneself with People from Other Cultures
285(1)
Handling Differences in Intercultural Relationships
286(4)
Interpersonal Relationships and Intercultural Competence
290(1)
Summary
291(1)
CHAPTER 11 EPISODES, CONTEXTS, AND INTERCULTURAL INTERACTIONS
292(36)
Social Episodes in Intercultural Relationships
292(11)
The Nature of Social Episodes
292(3)
Components of Social Episodes
295(8)
Contexts for Intercultural Communication
303(24)
The Health-Care Context
304(5)
The Educational Context
309(7)
The Business Context
316(11)
Episodes, Contexts, and Intercultural Competence
327(1)
Summary
327(1)
CHAPTER 12 THE POTENTIAL FOR INTERCULTURAL COMPETENCE
328(28)
Basic Tools for Improving Intercultural Competence
329(11)
The BASICs of Intercultural Competence
329(5)
Description, Interpretation, and Evaluation
334(6)
Outcomes of Intercultural Contact
340(8)
Acculturation
340(7)
Becoming an Interculturally Competent Communicator
347(1)
The Ethics of Intercultural Competence
348(4)
When in Rome
348(3)
Are Cultural Values Relative or Universal?
351(1)
Do the Ends Justify the Means?
351(1)
Ethics-Your Choices
352(1)
Summary
352(2)
Concluding Remarks
354(2)
Notes356(31)
Credits387(3)
Author Index390(5)
Subject Index395

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