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Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.
1. The Nature of Intercultural Communication
2. Universal Systems
3. Contrasting Cultural Values
4. Cultural Shock
6. Oral and Nonverbal Communication Patterns
7. Written Communication Patterns
8. Global Etiquette
9. B... MORE
10. Intercultural Negotiation Process
11. Intercultural Negotiation Components
12. Laws Affecting International Business and Travel
Appendix A: Glossary
Appendix B: Answers to Exercises