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Intercultural Business Communication

ISBN: 9780130387530 | 0130387533
Edition: 1st
Format: Paperback
Publisher: Prentice Hall Professional Technical Reference
Pub. Date: 8/1/1994

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SummaryTable of Contents
"Intercultural Business Communication, Third Edition, offers practical advice for students and businesspeople competing in a global economy. The essentials of international and intercultural communication are supplemented with chapter objectives, key terms, questions and cases for discussion, and activities. Additional information included about ethics, religious influences, the role of women in international business, and information that reflects changes in laws and trade agreements. Expanded country-specific information so that students have... MORE
Forewordxiii
Prefacexv
About the Authorsxvii
The Nature of Intercultural Communication
1(17)
... MOREGlobalization
3(2)
Culture
5(3)
Dimensions of Culture
Stereotypes of U.S. Culture
Stereotypes of Persons in Other Cultures
Enculturation
8(1)
Acculturation
9(1)
Ethnocentrism
9(1)
Norms, Rules, Roles, and Networks
10(1)
Subcultures and Subgroups
10(1)
Communication Barriers
11(1)
Intercultural Constructs
11(1)
Multinational Management Orientations
12(3)
Terms
15(1)
Questions and Cases for Discussion
16(1)
Activities
16(1)
References
17(1)
Universal Systems
18(22)
Economic Systems
19(2)
United States
Canada
England
Japan
Mexico
Political Systems
21(3)
United States
Canada
England
Iran
Japan
Mexico
Morocco
Saudi Arabia
Educational Systems
24(5)
Formal Education
United States
Canada
England
France
Germany
Iran
Japan
Mexico
Saudi Arabia
Informal Education
Marriage and Family Systems
29(4)
United States
Canada
France
Germany
Japan
Mexico
Saudi Arabia
Social Hierarchies and Interaction
33(3)
United States
Canada
England
Japan
Mexico
Saudi Arabia
Terms
36(1)
Questions and Cases for Discussion
37(2)
Activities
39(1)
References
39(1)
Contrasting Cultural Values
40(15)
Semantic Differences
43(1)
Attribution and Perception
44(1)
Attitudes Toward Women
45(1)
Work Attitudes
46(2)
Attitudes Toward Ethics
48(1)
Religious Influences
48(1)
Individualism and Collectivism
49(3)
Terms
52(1)
Questions and Cases for Discussion
52(1)
Activities
53(1)
References
54(1)
Oral and Nonverbal Communication Patterns
55(19)
Thought Patterns
56(1)
Paralanguage/Metacommunication
56(1)
Chronemics
57(2)
Proxemics
59(1)
Oculesics
60(1)
Olfactics
61(1)
Haptics
61(2)
Kinesics
63(4)
Facial Expressions
Gestures
Posture and Stance
Chromatics
67(1)
Silence
68(2)
Terms
70(1)
Questions and Cases for Discussion
71(1)
Activities
72(1)
References
73(1)
Written Communication Patterns
74(20)
International English
75(1)
Writing Tone and Style
76(1)
Letter Formats
77(8)
Facsimles (Fax)
85(1)
Resume and Job Search Information
86(2)
United States
England
France
Germany
Spain
Terms
88(1)
Questions and Cases for Discussion
89(1)
Activities
89(4)
References
93(1)
Language
94(19)
High-and Low-Context Language
95(1)
Language Diversity
96(1)
Slang and Other Informal Language
96(1)
Forms of Verbal Interaction
97(1)
Linear and Nonlinear Language
98(1)
Vocabulary Equivalence
99(1)
Parables and Proverbs
100(1)
Conversation Taboos
101(2)
Translation Problems
103(1)
Interpreter Use
104(1)
Host Language
105(1)
Thought
106(1)
Language and Culture Interaction
107(2)
Sapir-Whorf Hypothesis
Argot
Bernstein Hypothesis
Terms
109(1)
Questions and Cases for Discussion
110(1)
Activities
111(1)
References
112(1)
Business and Social Etiquette
113(19)
Introductions and Greetings
114(2)
Business Card Exchange
116(2)
Position and Status
118(1)
Customs and Protocol
119(1)
Demeanor/Behavior
120(1)
Dining Practices
121(2)
Tipping
123(1)
Gift Giving
124(2)
Country-Specific Rules for Business and Social Etiquette
126(3)
Canada
England
France
Germany
Japan
Mexico
Terms
129(1)
Questions and Cases for Discussion
129(1)
Activities
130(1)
References
131(1)
Country-Specific Information
132(21)
Dress and Appearance
133(1)
Basic Geography
134(1)
Selected History and Notable Personalities
135(3)
United States
Canada
England
France
Germany
Japan
Mexico
Language
138(2)
Economy
140(2)
United States
Canada
England
France
Germany
Japan
Mexico
Holidays and Holy Days
142(4)
Special Foods and Consumption Taboos
146(3)
United States
Canada
England
France
Germany
Japan
Mexico
Terms
149(1)
Questions and Cases for Discussion
150(1)
Activities
151(1)
References
152(1)
Cultural Shock
153(18)
Stages of Cultural Shock
156(2)
Alleviating Cultural Shock
158(3)
Selection of Overseas Personnel
Predeparture Training for Host Country
Aspects of Cultural Shock
161(4)
Cultural Stress
Social Alienation
Social Class and Poverty-Wealth Extremes
Financial Matters
Relationships and Family Considerations
Public and Private Self
165(3)
Terms
168(1)
Questions and Cases for Discussion
169(1)
Activities
169(1)
References
170(1)
Intercultural Negotiation Process
171(24)
Characteristics of Effective Negotiators
172(1)
Cross-Cultural Negotiation Considerations
172(2)
The Players and the Situation
Decision-Making Styles
National Character
Cultural Noise
Use of Interpreters and Translators
Variables Affecting Intercultural Negotiation
174(1)
Defining the Process
174(1)
Observing, Analyzing, and Evaluating
175(2)
Intercultural Negotiation Models
177(2)
Socio-Psychological Model
Principles Model
Directional Model
Interaction Model
Package Deal Model
Perspective Conflicts
179(1)
Conflict Resolution
180(2)
Stereotypes that Affect Intercultural Negotiations
182(1)
Culture-Specific Negotiation Information
183(8)
United States
Canada
China
England
France
Germany
India
Japan
Latin America
Nigeria
Russia
Terms
191(1)
Questions and Cases for Discussion
192(1)
Activities
193(1)
References
194(1)
Intercultural Negotiation Strategies
195(24)
Strategies
196(1)
Group Oriented
Individual Oriented
Face-to-Face
Role of the Media
197(1)
Personal Constructs
198(5)
Environment
Power and Authority
Perception
Tactics
Courtesy
Mediation
Gender
Intercultural Negotiation Guidelines
203(2)
Trade Agreements
205(2)
Terms
207(2)
Questions and Cases for Discussion
209(1)
Activities
210(7)
References
217(2)
Laws Affecting International Business and Travel
219(20)
Home Country and Host Country Laws
220(2)
Written Information Laws
Technology Laws
Employment Laws
Maquiladora Law
International Law
222(1)
Contracts
223(1)
Nonwritten Law
224(2)
Ethics and the Law
226(2)
International Travel and Law
228(2)
Country-Specific Travel Tips
230(4)
Canada
England
France
Germany
Japan
Mexico
Terms
234(2)
Questions and Cases for Discussion
236(2)
Activities
238(1)
References
238(1)
Appendix A: Glossary239(10)
Appendix B: Answers to Exercises249(6)
Appendix C: Maps of the United States and the World255(4)
Index259

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