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Interactional Supervision

by: Shulman, Lawrence

Interactional Supervision

by: Shulman, Lawrence

ISBN 13:
9780871012203
ISBN 10:
0871012200
Format: Paperback
Copyright: 12/01/1992
Publisher: Natl Assn of Social Workers Pr
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Summary

Interactional Supervision offers practical strategies for formal and informal supervision and helps human services supervisors develop skills for working with staff individually and in groups. Shulman's real-life strategies identify and explain management skills needed in every phase of supervisory work. Based on his extensive research, Shulman presents solutions to problems that supervisors face on a day-to-day basis.

Foreword

Acknowledgments

PART I Interactional Supervision

Introduction, Overview, and Basic Assumptions

(8)

Focus of the Book

(1)

Three Assumptions

(1)

Organization of the Book

(2)

Empirical Base

(1)

Summary

(2)

An Interactional Approach to Supervision

(24)

Terminology

(2)

Task Definition

(2)

Worker---System Interaction

(3)

Obstacles to Worker---System Interaction

(1)

Supervision Function

(2)

Research Findings

(9)

Summary

(5)

PART II Supervision and the Phases of Work

Preparatory and Beginning Skills in Supervision

(43)

Supervision and the Phases of Work

(10)

The New Supervisor: Some Variations on the Theme

(14)

Affirmative Action in Promotion and Hiring: Issues for the Supervisor

(6)

Supervisory Beginnings with New Workers

(10)

Research Findings

(1)

Summary

(2)

Work-Phase Skills in Supervision

(63)

Work-Phase Model

(54)

Research Findings

133

(7)

Summary

140

(1)

Supervisory Endings and Transitions

141

(14)

The Worker's Ending Experience

142

(7)

The Supervisor's Ending Experience

149

(3)

Summary

152

(3)

PART III Education and Evaluation Functions

Educational Function of Supervision

155

(48)

Assumptions about Teaching and Learning

156

(2)

Requirements for Effective Learning

158

(2)

Skills of Professional Performance

160

(1)

Teaching Core Practice Skills

161

(38)

Monitoring Skills Development

199

(2)

Research Findings

201

(1)

Summary

201

(2)

Evaluation Function of Supervision

203

(10)

Obstacles to Effective Evaluations: The Supervisor's Viewpoint

203

(2)

Evaluation Content and Process

205

(3)

Research Findings

208

(1)

Summary

209

(4)

PART IV Working with Staff Groups

Supervision of Staff Groups

213

(45)

Dynamics of Supervisory Work with Staff Groups

214

(2)

Mutual Aid Processes

216

(2)

Beginning Phase in Groups: The Contracting Process

218

(13)

Work Phase in Groups

231

(20)

Authority Theme: Group-Supervisor Relationships

251

(5)

Ending Phase in Groups

256

(1)

Research Findings

256

(1)

Summary

257

(1)

Helping Staff Cope with Trauma

258

(29)

Death of a Worker's Client

259

(4)

Death of a Staff Member

263

(2)

Physical Attack by a Client on a Worker

265

(1)

Public Questioning of Agency Policies

266

(3)

Service Reductions, Staff Cutbacks, and Reorganization

269

(12)

Impact of a Social Trauma

281

(2)

Summary

283

(4)

PART V Mediating Conflict between Staff and the System

Working with the System

287

(24)

Supervisor's Role in Mediating Conflict with the System

287

(2)

Helping Staff Negotiate the System

289

(5)

Third-Force Function

294

(14)

Research Findings

308

(1)

Summary

309

(2)

Coda: Recording Procedures and Professional Competence

311

(4)

APPENDIX: Notes on Research Methodology

315

(14)

Instrument Development and Testing

316

(5)

Methodology of the 1981 Study

321

(4)

Methodology of the 1991 Study

325

(4)

References

329

(4)

Amazon no longer offers textbook rentals. We do!

Interactional Supervision

Interactional Supervision

9780871012203

0871012200

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Interactional Supervision

Interactional Supervision

9780871012203

0871012200

Summary

Table of Contents

Supplemental Materials

Write a Review

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