Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Ninth Edition , by best-selling authors Kathleen S. Verderber and Rudolph F. Verderber provides a framework of practical communication skills supported by current theory and numerous real-life examples and scenarios. It addresses modern technology's challenges and obstacles to creating and maintaining healthy relationships between not only those who are close and intimate but those who differ in politics, gender, age, race, religion, and culture. The authors demonstrate the significance of sensitivity to culture, gender, and racial diversity, the importance of ethical communication practices, and ways to reinforce personal ethical communication skills. This ninth and updated edition includes a unique chapter on communicating in the workplace and an entirely new chapter on electronically mediated interpersonal communication. It also includes effective pedagogical features called "Skill Builder Boxes," marginal segments called "Inter-Act with Technology," and sections called "What Would You Do? A Question of Ethics."