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Summary Table of Contents

Over 450 databased studies attest to the effectiveness of the Microskills model in INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY! Available with an interactive CD-ROM (which can be packaged with the text), this hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, thus rapidly empowering them to conduct a full interview using only listening skills by the time they are half-way through the course.. Following this, students learn confrontation and... MORE

List of Boxes

xiii

Preface

xvii

Before You Start: Building Competency in Interviewing and Counseling

(1)

Welcome!

... MORE

(1)

What Does This Book Offer for Your Development?

(1)

Developing Competence in the Interview

(4)

A Final Word

(1)

References

(2)

SECTION I Introduction

(82)

Toward Intentional Interviewing and Counseling

(22)

Development as the Aim of Intentional Interviewing: Drawing Out Client Stories

(1)

Story---Positive Assets---Restory---Action

(2)

Interviewing, Counseling, and Psychotherapy

(1)

Increasing Skill and Flexibility: Intentionality and Cultural Intentionality

(2)

The Microskills Hierarchy

(6)

Microskills Practice, Supervision, and Lifetime Growth

(1)

Brain Research: Implications for the Interview

(1)

Your Natural Style: An Important Audio or Video Exercise

(2)

Competency Practice Exercise and Self-Assessment

(3)

References

(2)

Ethics, Multicultural Competence, and Wellness

(29)

Ethics in the Helping Process

(5)

Diversity and Multicultural Competence

(6)

Wellness and Positive Psychology

(8)

Summary: Integrating Wellness, Ethics, and Multicultural Practice

(1)

Competency Practice Exercises and Self-Assessment

(3)

Determining Your Own Style and Theory: Critical Self-Reflection on Ethics, Multicultural Competence, and Wellness

(1)

References

(1)

Allen and Mary's Thoughts About Kendra

(2)

Attending Behavior: Basic to Communication

(29)

Introduction: The Basics of Listening

(1)

Example Interviews: Do I Want to Become a Counselor?

(7)

Instructional Reading: Getting Specific About Listening

(7)

Using Attending in Challenging Situations

(1)

Summary: Becoming a Samurai

(2)

Competency Practice Exercises and Self-Assessment

(7)

Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior

(1)

References

(1)

Comments on Individual Practice, Exercise 2

(1)

Response to Client

(1)

SECTION II Hearing Client Stories: How to Organize an Interview

(168)

Questions: Opening Communication

(28)

Introduction: Questioning Questions

(3)

Example Interview: Conflict at Work

(5)

Instructional Reading: Making Questions Work for You

102

(10)

Summary: Making Your Decision About Questions

112

(2)

Competency Practice Exercises and Portfolio of Competence

114

(5)

Determining Your Own Style and Theory: Critical Self-Reflection on Questioning

119

(1)

References

119

(1)

Allen and Mary's Thoughts About Benjamin

120

(1)

Observation Skills

121

(31)

Introduction: Keeping Watch on the Interview

122

(3)

Example Interview: Is the Issue Difficulty in Studying or Racial Harassment?

125

(5)

Instructional Reading

130

(10)

Summary: Observation Skills

140

(2)

Competency Practice Exercises and Portfolio of Competence

142

(7)

Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills

149

(1)

References

150

(1)

How Allen Responded to the Courtroom Situation

151

(1)

Correct Responses for Exercise 4

151

(1)

Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening

152

(26)

Introduction: Active Listening

153

(2)

Example Interview: They Are Teasing Me About My Shoes

155

(4)

Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing

159

(8)

Summary: Practice, Practice, and Practice

167

(2)

Competency Practice Exercises and Portfolio of Competence

169

(7)

Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills

176

(1)

References

176

(1)

Allen and Mary's Thoughts About Jennifer

176

(2)

Observing and Reflecting Feelings: A Foundation of Client Experience

178

(32)

Introduction: Comparing Paraphrasing and Reflection of Feeling

179

(2)

The Language of Emotion

181

(3)

Example Interview: My Mother Has Cancer, My Brothers Don't Help

184

(5)

Instructional Reading: Becoming Aware of and Skilled With Emotional Experience

189

(9)

Summary: A Caution About Reflection of Feelings

198

(2)

Competency Practice Exercises and Portfolio of Competence

200

(8)

Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feeling

208

(1)

References

208

(2)

Integrating Listening Skills: How to Conduct a Well-Formed Interview

210

(49)

Introduction: A Review of Cultural Intentionality and Intentional Competence

211

(1)

Instructional Reading 1: The Ivey Taxonomy---Anticipating the Results of Skill Usage

212

(7)

Instructional Reading 2: Empathy and Microskills

219

(7)

Instructional Reading 3: The Five Stages/Dimensions of the Well-Formed Interview

226

(12)

Example Interview: I Can't Get Along With My Boss

238

(5)

Summary

243

(2)

Competency Practice Exercises and Portfolio of Competence

245

(11)

Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills

256

(1)

References

256

(3)

SECTION III Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies

259

(138)

The Skills of Confrontation: Supporting While Challenging

261

(31)

Introduction: Helping Clients Move From Inaction to Action

262

(1)

Instructional Reading: Challenging Clients in a Supportive Fashion

263

(14)

Example Interview: Balancing Family Responsibilities

277

(4)

Summary

281

(1)

Competency Practice Exercises and Portfolio of Competence

282

(8)

Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation

290

(1)

References

290

(1)

Allen and Mary's Thoughts About Chris

291

(1)

Focusing the Interview: Exploring the Story From Multiple Perspectives

292

(33)

Introduction: Putting Stories in Context

293

(1)

Instructional Reading 1: Multiple Contextual Perspectives on Client Concerns

294

(9)

Instructional Reading 2: Family and Community Genograms

303

(6)

Example Interview: It's All My Fault---Helping the Client Understand Self-in-Relation

309

(4)

Summary

313

(2)

Competency Practice Exercises and Portfolio of Competence

315

(7)

Determining Your Own Style and Theory: Critical Self-Reflection on Focusing

322

(1)

References

322

(1)

Allen and Mary's Thoughts About Vanessa

323

(2)

Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs

325

(31)

Introduction: Discovering and Encountering Deeper Issues

326

(4)

Example Interview: Surviving Divorce

330

(2)

Instructional Reading: Discernment of Life Direction and Theory and Meaning Systems

332

(11)

Summary

343

(1)

Competency Practice Exercises and Portfolio of Competence

344

(9)

Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaning

353

(1)

References

353

(1)

Allen and Mary's Thoughts About Charlis

354

(2)

Influencing Skills: Six Strategies for Change

356

(41)

Introduction: An Overview of Influencing Skills

357

(3)

Example Interview and Introductory Chapter Exercise

360

(2)

Instructional Reading 1 and Exercises: Interpretation/Reframing

362

(4)

Instructional Reading 2 and Exercises: Logical Consequences

366

(4)

Instructional Reading 3 and Exercises: Self-Disclosure

370

(5)

Instructional Reading 4 and Exercises: Feedback

375

(4)

Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion

379

(1)

Instructional Reading 6 and Exercises: Directives

380

(8)

Competency Practice Exercises and Portfolio of Competence

388

(6)

Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills

394

(1)

References

395

(1)

Allen and Mary's Thoughts About Alisia

395

(2)

SECTION IV Skill Integration

397

(100)

Skill Integration: Putting It All Together

399

(40)

Introduction: Analyzing the Interview

400

(1)

Instructional Reading 1: Decisional Counseling

400

(3)

Example Full Interview Transcript: I'd Like to Find a New Career

403

(22)

Instructional Reading 2: Interview Transcript Analysis and Planning

425

(10)

Competency Practice Exercise and Portfolio of Competence

435

(3)

Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration

438

(1)

References

438

(1)

Integrating Microskills With Theory: Sequencing Skills and Interview Stages

439

(43)

Introduction: Microskills and Theoretical Approaches to the Interview

440

(1)

Instructional Reading and Example Interview 1: Person-Centered Counseling

441

(4)

Instructional Reading and Example Interview 2: Assertiveness Training---A Behavioral Strategy

445

(8)

Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling

453

(11)

Example Interview: Brief Solution-Oriented Counseling

464

(5)

Instructional Reading and Example Interview 4: Motivational Interviewing

469

(6)

Competency Practice Exercises and Portfolio of Competence

475

(5)

Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations

480

(1)

References

480

(2)

Determining Personal Style and Future Theoretical/Practical Integration

482

(15)

Introduction: Finding Your Authentic Style

483

(1)

Instructional Reading: Defining Your Personal Style

483

(10)

Summary

493

(1)

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