CHAPTER 2 Conceptualizing And Initializing The IT Project 30

CHAPTER 3 The Project Infrastructure 76

CHAPTER 4 The Human Side Of Project Management 103

CHAPTER 5 Defining And Managing Project And Product Scope 136

CHAPTER 6 The Work Breakdown Structure And Project Estimation 157

CHAPTER 7 The Project Schedule And Budget 197

CHAPTER 8 Managing Project Risk 253

CHAPTER 9 Project Communicaton, Tracking, And Reporting 287

CHAPTER 10 IT Project Quality Management 324

CHAPTER 11 Managing Organizational Change, Resistance,

And Conflict 360

CHAPTER 12 Project Procurement Management And Outsourcing 386

CHAPTER 13 Leadership And Ethics 403

CHAPTER 14 Project Implementation, Closure, And Evaluation 426

APPENDIX: An Introduction To Function Point Analysis 447

INDEX 459

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