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The Human Side of Outsourcing Psychological Theory and Management Practice
ISBN: 9780470718704 | 0470718706
Edition: 1stFormat: Hardcover
Publisher: Wiley-Blackwell
Pub. Date: 10/12/2009
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Outsourcing is now a strategic choice for many companies and a continuing issue for managers and consultants. The transfer, negotiation and ongoing management of outsourced contracts all demand a great deal of people management. Yet, while the implications for those directly affected may be numerous and wide-ranging, very little has been written on how to sensitively and successfully manage the transfer of such individuals - along with the emotional needs of those left behind.This book considers The Human Side of Outsourcing, integrating theory... MORE
| List of Figures and Tables | p. ix |
| List of Contributors | p. xi |
| Foreword | p. xv |
| Preface | p. xvii |
| Acknowledgements | p. xix |
| Oursouching in Practice | p. 1 |
| Introudction | p. 3 |
| The Client Side - Retained Organization | p. 11 |
| Outsourcing - A Provider's Tale | p. 27 |
| Sourcing for Outsourcing | p. 37 |
| Experien... MORE | p. 49 |
| Theory and Evidence | p. 71 |
| Introduction to Theory and Evidence | p. 73 |
| The Context and Narrative of Outsourcing | p. 95 |
| Cultural Differences in Outsourcing | p. 121 |
| Establishing Trust in Virtual Teams | p. 141 |
| Knowledge Transfer and Knowledge Sharning | p. 181 |
| The Experience of Outsourcing Transfers - A Life - Cycle Approach | p. 191 |
| Downsizing, Stress and Forgiveness: A US Perspective | p. 217 |
| Transitioning and the Psychological Contract | p. 249 |
| Conclusion: Towards a Model of Responses to Outsourcing | p. 263 |
| Index | p. 279 |
| Table of Contents provided by Ingram. All Rights Reserved. |
Stephanie J. Morgan PhD is Principal Lecturer at Kingston University Business School. As a consultant at Crosslight Management she has advised private and public sector organizations on many aspects of work psychology. A background in IT Management included positions as National Sales and Marketing Manager for Philips TDS, Commercial Manager for Origin Benelux (now Atos Origin) and a Non-Executive Director for Surrey and Sussex Healthcare NHS Trust. Stephanie is a Chartered Occupational Psychologist, a Principal Member of the Association of Business Psychologists and the founder of the business forum www.bizface.co.uk.
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