What characteristics distinguish human services from other organizations? This Second Edition of Human Services as Complex Organizations provides a comprehensive and state-of-the-art perspective on the expanding field of human service administration. This vanguard collection weaves the   latest theoretical and empirical studies in human service administration with contemporary examples from hospitals, schools, social service agencies, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations.   Features in This Edition Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand the human services factors Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion Intended Audience This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of social work.