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Human Resources and Tourism : Skills, Culture and Industry

ISBN: 9781845411398 | 1845411390
Format: Paperback
Publisher: Multilingual Matters Ltd
Pub. Date: 4/15/2010

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SummaryTable of ContentsAuthor Biography
This book combines theoretical and practical aspects of applied human resources management using a critical lens. It is both a descriptive and analytical journey through the tourism sector which, due to its nature, may be described as a relatively deregulated and eclectic industry. In such a context, human resource practice as presented in this book reflects these extremes.
... MORE
Prefacep. vii
The Nature of the Beast: Human Resources Management and the Tourism Contextp. 1
Change, What Change? Human Resources Planning in a Contemporary Environmentp. 27
Managing the Processp. 65
Performing or Ignoring: Management and Appraisalp. 91
Training and Developmentp. 114
Quality of Work Lifep. 140
Industrial Relations and Legal Aspectsp. 164
The Same Difference? Diversity Managementp. 187
To Be or Not To Be? Human Resource Management and the Role of Ethicsp. 215
The Future of Human Resourcesp. 238
Referencesp. 260
Indexp. 277
Table of Contents provided by Ingram. All Rights Reserved.
Darren Lee-Ross is an Associate Professor of Management and currently lectures and researches at James Cook University, Australia and has taught business subjects at undergraduate and postgraduate levels across a number of universities internationally. His research interests include human resources management, entrepreneurship and small business management and organisational behaviour. Josephine Pryce is a Senior Lecturer in the School of Business at James Cook University. She has always been concerned with the working lives of employees and is especially interested in factors within the workplace that affect workers' performance. Her research parallels these interests and has resulted in several articles with a focus on employees' attitudes in the workplace, organisational environments and occupational culture.


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