Rent 9780470084809 | Human Resources Management in the Hospitality Industry | David K. Hayes (Lansing, Michigan); Jack D. Ninemeier @knetbooks.com

Summary Table of Contents Author Biography

Jack. D. Ninemeier is a professor in The School of Hospitality Business at Michigan State University.

A comprehensive guide to managing human resources in the hospitality industry Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, Human... MORE Resources Management in the Hospitality Industry provides the definitive guide to successfully employing people in a hospitality organization. The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on unique HR dilemmas faced by managers in the hospitality industry, including: Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry Managing employees in a global hospitality enterprisePractical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers. Written by two authors experienced in both hospitality management and education, Human Resources Management in the Hospitality Industry represents the most comprehensive, technically accurate, and valuable resource available on the topic.

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

This is a hospitality human resources text that takes a "Human Resources Administration" approach to the topic. It is a comprehensive coverage of the role of human resources focusing on the legislation, regulations and legal compliance that impact employment.

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Preface
Overview Of Human Resources Management
Introduction to Human Resources in the Hospitality Industry
Overview of Hospitality Industry
Managing Human Resources in the Organization
Human Resources Activities
Diversity in the Hospitality Workplace
Specific Human Resources Responsibilities
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Endnote
The Legal Environment of Human Resources Management
Employment Law
The Government's Role in the Management of Human Resources
A Manager's Review of Significant Employment Legislation
The International Legal Environment for Multinational Hospitality Companies
The Special Role of the Hospitality Unit Manager
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Human Resources Management: Policies and Procedures
HR Policy and Procedures Activities
Steps in HR Policy and Procedures Development
Review for Legal Compliance
Applying Advanced Technology to HR Policies and Procedures
HR Policies and Procedures Documentation and Record Keeping
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Securing Human Resources
Employee Recruitment and Selection
Factors Affecting Recruiting Efforts
The Search for Qualified Employees
Factors Affecting Selection Efforts
Negligent Hiring
Job Offers
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
First Impressions and an Ethical Foundation
The New Employee Adaptation Process
Orientation Programs and Procedures
Employee Handbooks.
Mentoring Programs
Human Resources and Ethical Concerns
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Endnotes
Human Resources In Action
Planning Training Programs
Introduction to Training
Learning Principles Drive Training Principles
Focus on the Trainer
Use a Formal Training Process
Human Resources Terms
For Your Consideration 209
Case Study: Human Resources Management in Action
Internet Activities
Delivering and Evaluating Training Programs
Introduction to Individual On-Job Training
Steps in On-Job Training
Other Individual Training Methods
Introduction to Group Training
Preparing for Group Training
Facilitating Group Training Sessions
Training Evaluation
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Endnote
Compensation Programs
Compensation Management
Legal Aspects of Compensation Management
Direct Financial Compensation
Indirect Financial Compensation
Nonfinancial Compensation
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Performance Management and Appraisal
Performance Management
Progressive Discipline
Behavior Improvement Tactics
Employee Separation
Legal Considerations of Performance Management and Appraisal
Human Resources Terms
For Your Consideration
Case Study: Human Resources Manage
Table of Contents provided by Publisher. All Rights Reserved.

David K. Hayes, PhD, is the managing owner of the full-service Clarion Hotel and Conference Center in Lansing, Michigan.

Jack D. Ninemeier, PhD, is a professor in The School of Hospitality Business at Michigan State University.

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