People are the backbone of projects and the most important resource in a project. To survive and grow in the twenty-first century, project managers must learn and use appropriate human skills to motivate and inspire all those involved in the project. This book offers practical guidelines that can be used to develop and implement the human skills appropriate to project management: communication, motivation, negotiation, conflict resolution, conflict and stress management, and leadership. This book is Volume Two of The Human Aspects of Project Management series.