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Human Relations for Career and Personal Success

ISBN: 9780130310965 | 0130310964
Edition: 6th
Format: Hardcover w/CD
Publisher: Prentice Hall
Pub. Date: 1/1/2002

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SummaryTable of Contents
For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, and Career Development; also appropriate for a course in Interpersonal Skills Training. This motivating and conversational text helps students achieve better interpersonal relationships at home and on the job by providing them with essential knowledge about human relations.
Prefaceix
About the Authorxv
PART 1: UNDERSTANDING AND MANAGING YOURSELF
Human Relations and Yourself
1(28)
... MORE
2(2)
Human Relations Begins with Self-Understanding
4(6)
Your Self-Concept: What You Think of You
10(2)
The Nature and Consequences of Self-Esteem
12(4)
How to Enhance Self-Esteem
16(4)
Potential Disadvantages of Preoccupation with the Self
20(1)
How Studying Human Relations Can Help You
21(1)
Summary
22(2)
References
24(3)
Additional Reading
27(2)
Self-Motivation and Goal Setting
29(32)
How Needs and Motives Influence Motivation
30(6)
Maslow's Need Hierarchy
36(1)
Goals and Motivation
37(3)
Goal Setting on the Job
40(3)
Personal Goal Setting
43(3)
Guidelines for Goal Setting
46(2)
Problems Sometimes Created by Goals
48(1)
Self-Motivation Techniques
49(2)
Developing the Self-Discipline to Achieve Goals and Stay Motivated
51(2)
Summary
53(4)
References
57(2)
Additional Reading
59(2)
Problem Solving and Creativity
61(38)
Personal Characteristics That Influence Your Problem-Solving Ability
63(4)
Problem-Solving Styles
67(2)
Problem-Solving and Decision-Making Steps
69(6)
Creativity in Decision Making
75(1)
Measuring Your Creative Potential
75(8)
Improving Your Creativity
83(8)
Summary
91(4)
References
95(2)
Additional Reading
97(2)
Achieving Wellness and Managing Stress
99(36)
Strategies for Achieving Wellness
100(8)
The Physiology and Consequences of Stress
108(4)
Sources of Stress in Personal Life
112(3)
Personality Factors and Stress-Proneness
115(1)
Sources of Work Stress
116(6)
Managing Stress
122(5)
Summary
127(2)
References
129(4)
Additional Reading
133(2)
Dealing with Personal Problems
135(32)
Self-Defeating Behavior
137(6)
Understanding and Controlling Addictions
143(9)
Coping with the Loss of a Relationship
152(2)
Absenteeism and Tardiness
154(1)
Depression and Neurobiological Disorders
155(3)
Dealing with Anger
158(2)
Summary
160(3)
References
163(3)
Additional Reading
166(1)
PART 2: DEALING EFFECTIVELY WITH PEOPLE
Communicating with People
167(36)
How Communication Takes Place
169(1)
Nonverbal Communication (Sending and Receiving Silent Messages)
170(6)
Interpersonal Communication and Information Technology
176(4)
Roadblocks to Communication
180(5)
Building Bridges to Communication
185(7)
Enhancing Your Listening Skills
192(1)
Overcoming Gender Barriers to Communication
193(3)
Summary
196(4)
References
200(1)
Additional Reading
201(2)
Handling Conflict and Being Assertive
203(30)
Why So Much Conflict Exists
204(8)
Advantages and Disadvantages of Conflict
212(2)
Techniques for Resolving Conflicts
214(7)
Developing Assertiveness
221(5)
Summary
226(5)
References
231(1)
Additional Reading
232(1)
Getting Along with Your Manager, Coworkers, and Customers
233(34)
Developing a Good Relationship with Your Manager or Team Leader
235(7)
Coping with a Problem Manager
242(3)
Building Good Coworker Relationships
245(10)
Building Good Relationships with Customers
255(4)
Summary
259(4)
References
263(1)
Additional Reading
264(3)
Developing Cross-Cultural Competency
267(24)
Major Dimensions of Differences in Cultural Values
268(4)
Barriers to Good Cross-Cultural Relations
272(2)
Approaches to Improving Cross-Cultural Relations
274(9)
Overcoming Cross-Cultural Communication Barriers
283(2)
Summary
285(2)
References
287(3)
Additional Reading
290(1)
PART 3: DEVELOPING CAREER THRUST
Choosing a Career and Developing a Portfolio Career
291(24)
Self-Knowledge and Choosing a Career
292(7)
Finding Out about Occupations
299(4)
Data, People, or Things
303(1)
Developing a Portfolio Career and Career Switching
304(4)
Eight Suggestions for Career Preparation
308(1)
Summary
309(4)
References
313(1)
Additional Reading
313(2)
Conducting a Job Search
315(34)
Targeting Your Job Search
316(2)
Qualifications Sought by Employers
318(1)
Job-Finding Methods
318(7)
Cover Letters
325(1)
Preparing an Effective Job Resume
326(8)
The Successful Job Interview
334(4)
Psychological Testing and the Physical Exam
338(3)
Managing the Downside of Conducting a Job Search
341(1)
Summary
342(2)
References
344(3)
Additional Reading
347(2)
Developing Good Work Habits
349(28)
Dealing with Procrastination
351(4)
Developing Proper Attitudes and Values
355(4)
Time Management Techniques
359(7)
Overcoming Time Wasters
366(3)
Summary
369(5)
References
374(1)
Additional Reading
375(2)
Getting Ahead in Your Career
377(30)
The New Model of Career Advancement
378(2)
Taking Control of Yourself
380(9)
Exerting Control over the Outside World
389(10)
Dealing with Hidden Barriers to Advancement
399(2)
Summary
401(2)
References
403(3)
Additional Reading
406(1)
Developing Self-Confidence and Becoming a Leader
407(28)
The Importance of Self-Confidence and Self-Efficacy
409(1)
Developing Self-Confidence
409(6)
Leadership and Being a Leader
415(12)
Developing Your Leadership Potential
427(2)
Summary
429(3)
References
432(1)
Additional Reading
433(2)
PART 4: MANAGING YOUR PERSONAL LIFE
Managing Your Personal Finances
435(34)
Your Personal Financial Plan
436(5)
Basic Investment Principles
441(2)
Choosing Your Investments
443(11)
Managing and Preventing Debt
454(6)
How to Retire Rich
460(3)
Summary
463(4)
References
467(1)
Additional Reading
467(2)
Finding Happiness and Enhancing Your Personal Life
469(32)
Achieving Happiness
470(6)
A Planned Approach to Finding a Relationship
476(4)
Why People Are Attracted to One Another
480(4)
Working Out Issues within Relationships
484(2)
Meeting the Challenges of Being a Two-Income Couple
486(2)
Keeping Your Relationship Vibrant
488(5)
Summary
493(5)
References
498(1)
Additional Reading
499(2)
Glossary501(8)
Index509

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