Even the simplest notes can trigger procrastination, deliberation, and frustration in all of us. Thankfully, writing expert Sandra Lamb is here to provide tips for writing virtually all communications: emails, resumes, thank-you notes, collection letters, grant proposals, letters of complaint, press releases, and much more.An improved and expanded edition of the essential reference on restoring personality, civility, and grace back to business and personal communications.Geared toward today's edgier and more competitive business landscape.Includes twice as many models as the previous edition and new chapters on applying for jobs via email, writing business plans, creating book proposals, and drafting letters of apology and condolence.Previous edition sold 60,000 copies.