An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. From the author of How to Say It(r) at Work, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include: •Building leadership vocabulary •Establishing ground rules •Projecting credibility •Avoiding day-one mistakes •Handling crises and criticism •Motivating and inspiring •Making meetings work