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| Preface | p. xi |
| Getting your bearings | p. 1 |
| What is a case study? | p. 3 |
| Is the case study scientific? | p. 7 |
| Some definitions | p. 9 |
| What is a case? | p. 11 |
| What is and is not a case? | p. 14 |
| What is the case study good and not good for? | p. 17 |
| If you take only one thing from this chapter, take this ... | p. 23 |
| Further read... MORE | p. 23 |
| Case study and research design | p. 25 |
| Doing the right kind of research | p. 25 |
| What is design? | p. 26 |
| First things first: your purpose | p. 27 |
| Next, your question | p. 28 |
| How to go from idea to question to case study | p. 31 |
| Questions and different approaches to research | p. 35 |
| Design frames and methods | p. 37 |
| Using storyboards to help you design your case study | p. 38 |
| If you take only one thing from this chapter, take this ... | p. 43 |
| Further reading | p. 44 |
| Models of the whole | p. 45 |
| Why am I reading this chapter? | p. 45 |
| Break things down or see them as wholes? | p. 45 |
| Gestalt psychology | p. 49 |
| Dramas, theatres and stages | p. 50 |
| Ecological psychology | p. 52 |
| Systems thinking | p. 55 |
| If you take only one thing from this chapter, take this ... | p. 59 |
| Further reading | p. 59 |
| Ensuring quality in your case study: what's important? | p. 61 |
| Is the 'sample' important? | p. 61 |
| Do I have to worry about reliability and validity in a case study? | p. 62 |
| Quality | p. 66 |
| Ethics | p. 68 |
| If you take only one thing from this chapter, take this ... | p. 71 |
| Further reading | p. 71 |
| Getting down to doing it | p. 73 |
| Kinds of case studies: finding your case | p. 75 |
| How do you find your case? | p. 75 |
| Same starting points, different paths - there's no right way | p. 89 |
| Kinds of case studies | p. 90 |
| If you take only one thing from this chapter, take this ... | p. 95 |
| Further reading | p. 96 |
| Your purpose | p. 97 |
| Intrinsic | p. 98 |
| Instrumental | p. 98 |
| Evaluative | p. 99 |
| Explanatory | p. 101 |
| Exploratory | p. 104 |
| If you take only one thing from this chapter, take this ... | p. 109 |
| Further reading | p. 109 |
| Your approach | p. 111 |
| Building a theory | p. 112 |
| Testing a theory | p. 115 |
| Drawing a picture - illustrative-demonstrative | p. 118 |
| Interpretative | p. 124 |
| Experimental | p. 129 |
| If you take only one thing from this chapter, take this ... | p. 134 |
| Further reading | p. 135 |
| Your process | p. 137 |
| The single case | p. 138 |
| The multiple or collective or comparative case (or cross-case analysis) | p. 141 |
| Retrospective | p. 145 |
| The snapshot | p. 146 |
| Diachronic studies | p. 149 |
| Nested case studies | p. 152 |
| Parallel and sequential studies | p. 155 |
| If you take only one thing from this chapter, take this ... | p. 157 |
| Further reading | p. 158 |
| Getting on with it and finishing | p. 159 |
| Out in the field: some ways to collect data and evidence | p. 161 |
| Interviews | p. 162 |
| Accounts | p. 163 |
| Diaries | p. 164 |
| Group interviews and focus groups | p. 164 |
| Interrogating documents | p. 164 |
| Questionnaires | p. 165 |
| Observation | p. 165 |
| Image-based methods | p. 166 |
| Measurements and tests | p. 167 |
| Official statistics and other numerical data | p. 167 |
| If you take only one thing from this chapter, take this ... | p. 168 |
| Further reading | p. 168 |
| A toolkit for analysing and thinking | p. 170 |
| Constant comparative method: eliciting themes | p. 171 |
| Systems thinking | p. 173 |
| Drawing storyboards - the nuts and bolts | p. 176 |
| Developing your theory | p. 178 |
| Using narrative | p. 184 |
| Think drama | p. 188 |
| Being intuitive and imaginative | p. 190 |
| If you take only one thing from this chapter, take this ... | p. 192 |
| Further reading | p. 193 |
| Writing your study | p. 194 |
| Structure | p. 194 |
| Writing up your case study | p. 196 |
| Some rules for writers | p. 202 |
| If you take only one thing from tins chapter, take this ... | p. 205 |
| Further reading | p. 205 |
| The fancy stuff: generalisation, induction, abduction, phronesis and theory | p. 206 |
| What can the case study tell us? | p. 206 |
| Generalisation - is the case study really all that bad? | p. 210 |
| Finding or regularising | p. 215 |
| If you take only one thing from this chapter, take this ... | p. 216 |
| ... and this - a final final thought | p. 217 |
| Further reading | p. 217 |
| Other reading | p. 218 |
| References | p. 219 |
| Index | p. 225 |
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