MATT A. CASADO, EdD, CHA, CHE is a Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is also the author of the Food and Beverage Service Manual, Conversational Spanish for Hospitality Managers and Supervisors, and Conversational Spanish Grammar for the Hospitality Classroom, published by Wiley.

Chapter 2: The Executive Housekeeper as Department Manager.

Chapter 3: Structural Planning of the Housekeeping Department.

Chapter 4: Management of Inventory and Equipment.

Chapter 5: Characteristics of Housekeeping Equipment and Supplies.

Chapter 6: Laundry Room Management.

Chapter 7: The Cleaning Function.

Chapter 8: Personnel Administration.

Chapter 9: Controlling Housekeeping Operations.

Chapter 10: Safety, Security and Infectious Diseases in Property Operations.

Chapter 11: Energy Conservation in Lodging Properties.

Chapter 12: Environmental and Sustainability Issues.

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