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Hospitality Operations : Careers in the World's Greatest Industry

ISBN: 9780131407770 | 0131407775
Edition: 1st
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 7/6/2004

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Hospitality Operations: Careers in the World's Greatest Industry is specially designed to help students learn about the hospitality and tourism industry worldwide. Part I provides an overview, explains service as a "common denominator" of all organizations that operate within it, and explores basic management principles. Subsequent parts describe managing challenges within lodging, commercial and noncommercial foodservices, meetings and special events, and sports and recreational organizations. The final part explores how to obtain and succeed in one's first professional position and how to evaluate important choices as one's career evolves. Each chapter provides: A "Feedback from the Real World" feature that begins with questions for students. An industry expert responds to those questions at the end of the chapter. Learning objectives for each chapter that are stated at the beginning of the chapter, helping readers focus on the most important information they will be reading. Key word definitions at the points where they appear. Numerous figures, anecdotal information, and graphics. Color photos that highlight industry features and scenarios. Hospitality Leader Profiles that provide advice from professionals working in the industry. Master Your Knowledge features that give the student questions based on topics covered in the chapter. Learn from the Internet exercises that act as a learning laboratory. An end-of-chapter glossary of key hospitality terms, listing all key words defined throughout the chapter. This textbook includes definitions for approximately 600 terms, more than 1,300 website addresses, and 350 color photos. Students have access to the text's companion website for glossary term quizzes and PowerPoint presentations. Numerous supplemental materials are also available for the instructor's use.

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