Rent 9780131407770 | Hospitality Operations : Careers in the World's Greatest Industry | Ninemeier, Jack D.; Perdue, Joe @knetbooks.com

Summary Table of Contents Author Biography

For introductory level courses in Hospitality. Exploring the diverse world of the hospitality industry and its segments, this user-friendly text is well organized to facilitate learning. Written for those considering a career in the travel/tourism industry, this book helps them decide if they do want to work within the industry, and if so, helps answer questions such as: What segment(s) is/are of most interest? How do I discover career opportunities? How do I get my first professional position in the industry? How do I plan a longer-term career... MORE? What are tactics to help assure success within my career? Do I want to work for myself (be an entrepreneur) or for someone else (be an intrapreneur)? Do I want to work domestically or in a position elsewhere in the global hospitality industry (or both)?

Hospitality Operations: Careers in the World's Greatest Industry is specially designed to help students learn about the hospitality and tourism industry worldwide. Part I provides an overview, explains service as a "common denominator" of all organizations that operate within it, and explores basic management principles. Subsequent parts describe managing challenges within lodging, commercial and noncommercial foodservices, meetings and special events, and sports and recreational organizations. The final part explores how to obtain and succeed in one's first professional position and how to evaluate important choices as one's career evolves. Each chapter provides: A "Feedback from the Real World" feature that begins with questions for students. An industry expert responds to those questions at the end of the chapter. Learning objectives for each chapter that are stated at the beginning of the chapter, helping readers focus on the most important information they will be reading. Key word definitions at the points where they appear. Numerous figures, anecdotal information, and graphics. Color photos that highlight industry features and scenarios. Hospitality Leader Profiles that provide advice from professionals working in the industry. Master Your Knowledge features that give the student questions based on topics covered in the chapter. Learn from the Internet exercises that act as a learning laboratory. An end-of-chapter glossary of key hospitality terms, listing all key words defined throughout the chapter. This textbook includes definitions for approximately 600 terms, more than 1,300 website addresses, and 350 color photos. Students have access to the text's companion website for glossary term quizzes and PowerPoint presentations. Numerous supplemental materials are also available for the instructor's use.

Written for those considering a career in the travel/tourism industry, this book helps them decide if they do want to work within the industry. Exploring the diverse world of the hospitality industry and its segments, this user-friendly book is well organized to facilitate learning. Chapter learning objectives, Feedback from the Real World, and Glossary sections; several hundred photo images, Challenges, �Master Your Knowledge� sections, �Learn from the Internet�, and a comprehensive supplements package make this book helpful in facilitating learning. Answers questions such as: What segment(s) is/are of most interest? How do I discover career opportunities? How do I get my first professional position in the industry? How do I plan a longer-term career? What are tactics to help assure success within my career? Do I want to work for myself (be an entrepreneur) or for someone else (be an intrapreneur)? Do I want to work domestically or in a position elsewhere in the global hospitality industry (or both)? For those considering a career in the travel/tourism industry or professionals already working in the industry.

... MORE

Preface

xvii

PART 1 INDUSTRY OVERVIEW

(56)

Travel and Tourism and Hospitality: Services For Those Away From Home

(15)

Feedback from the Real World

(5)

Let's Define Terms

(1)

Travel Patterns Are Evolving

(1)

Spotlight on Organizations

(1)

Accommodations (Lodging)

(4)

Foodservices

(1)

Rising Star Profile: Chuck Day

(5)

Other Hospitality Operations

(2)

Feedback from the Real World

(1)

Summary of Chapter Learning Objectives

(1)

Mastering Your Knowledge

(1)

Learn from the Internet

(1)

Key Hospitality Terms

(2)

The Secret of Quality Service

(18)

Feedback from the Real World

(8)

The Concept of Quality and Its Impact on Service

(1)

Ingredients in a Quality Service System

(4)

Service and Moments of Truth

(3)

Rising Star Profile: Ali Faraj

(6)

Summary of Chapter Learning Objectives

(1)

Mastering Your Knowledge

(1)

Feedback from the Real World

(1)

Learn from the Internet

(1)

Key Hospitality Terms

(1)

Managers Must Manage

(21)

Feedback from the Real World

(9)

Overview: The Management Process

(1)

The Decision-Making (Problem-Solving) Process

(2)

Close Look at Management Activities

(6)

Rising Star Profile: Charles Goffnett

(6)

Modern Managers Are Different from Traditional Managers

(1)

Summary of Chapter Learning Objectives

(1)

Mastering Your Knowledge

(1)

Feedback from the Real World

(1)

Learn from the Internet

(1)

Key Hospitality Terms

(3)

PART 2 LODGING OPERATIONS

(106)

Overview: Hotels, Hotels, Hotels!

(19)

Feedback from the Real World

(6)

Range of Lodging Properties

(1)

Classification of Hotels

(1)

Lodging Industry Chracteristics

(2)

Hotel Ownership and Management

(2)

Hospitality Leader Profile: Daniel Pirrallo

(9)

How Hotels Are Organized

(2)

Challenges Confronting the Hotel Industry

(3)

Lodging Industry Positions

(3)

Summary of Chapter Learning Objectives

(1)

Mastering Your Knowledge

(1)

Feedback from the Real World

(1)

Learn from the Internet

(1)

Key Hospitality Terms

(1)

Full-Service Hotels

(18)

Feedback from the Real World

(6)

Full Service: A Unique Hotel Segment

(2)

The Full-Service Hotel Traveler

(1)

Organizational Structure of Full-Service Hotels

(2)

Unique Managerial Positions in Full-Service Hotels

(1)

Hospitality Leader Profile: Bill Taylor

(7)

Challenges Confronting Full-Service Hotel Managers

(3)

Summary of Chapter Learning Objectives

(1)

Mastering Your Knowledge

(1)

Feedback from the Real World

(1)

Learn from the Internet

(1)

Key Hospitality Terms

(1)

Limited-Service Hotels

(16)

Feedback from the Real World

(7)

Limited-Service Hotels Are a Unique Lodging Segment

(2)

Guests of Limited-Service Hotels

(2)

Organizational Structure and Management of Limited-Service Hotels

101

(2)

Short- and Long-Term Business Challenges

103

(1)

Rising Star Profile: Lanelle Oliver

104

(2)

Rising Star Profile: Mike Rice

106

(2)

Summary of Chapter Learning Objectives

108

(1)

Mastering Your Knowledge

109

(1)

Learn from the Internet

109

(1)

Feedback from the Real World

110

(1)

Key Hospitality Terms

111

(1)

Extended-Stay Hotels

112

(16)

Feedback from the Real World

113

(5)

Extended Stay: A Unique Hotel Segment

113

(1)

The Extended-Stay Traveler

114

(2)

Organizational Structure of Extended-Stay Hotels

116

(2)

Rising Star Profile: Jennifer Waite

118

(6)

Unique Duties of Management Positions in Extended-Stay Hotels

120

(1)

Challenges Confronting the Extended-Stay Segment

121

(3)

Summary of Chapter Learning Objectives

124

(1)

Feedback from the Real World

125

(1)

Mastering Your Knowledge

126

(1)

Learn from the Internet

127

(1)

Key Hospitality Terms

127

(1)

Convention Hotels and Conference Centers

128

(17)

Feedback from the Real World

129

(3)

A Close Look at a Unique Lodging Segment

129

(3)

Rising Star Profile: Alvin Bettcher

132

(9)

Clients for Business Meetings

132

(2)

Organizational Structure

134

(2)

Role of a Convention and Visitors Bureau

136

(1)

Challenges! Challenges!

137

(4)

Summary of Chapter Learning Objectives

141

(1)

Feedback from the Real World

142

(1)

Mastering Your Knowledge

143

(1)

Learn from the Internet

143

(1)

Key Hospitality Terms

144

(1)

Resorts and Timeshares

145

(18)

Feedback from the Real World

146

(4)

Resorts and Timeshares: A Unique Segment

146

(3)

Resort and Timeshare Guests

149

(1)

Rising Star Profile: Melissa Barry

150

(9)

Unique Organizational Structure

153

(1)

Unique Management Positions

154

(2)

Challenges! Challenges!

156

(3)

Summary of Chapter Learning Objectives

159

(1)

Mastering Your Knowledge

159

(1)

Feedback from the Real World

160

(1)

Learn from the Internet

161

(1)

Key Hospitality Terms

161

(2)

PART 3 COMMERCIAL FOODSERVICES OPERATIONS

163

(116)

Overview: Profit-Making (Commercial) Foodservices

165

(18)

Feedback from the Real World

166

(13)

Overview of Commercial Foodservices

166

(3)

Menu Planning: A Critical Foodservice Process

169

(4)

Other Foodservice Processes

173

(5)

Traits of Professional Food and Beverage Servers

178

(1)

Rising Star Profile: Rodger Dennis

179

(1)

Summary of Chapter Learning Objectives

180

(1)

Mastering Your Knowledge

180

(1)

Feedback from the Real World

181

(1)

Learn from the Internet

181

(1)

Key Hospitality Terms

182

(1)

Food and Beverage Operations in Hotels

183

(16)

Feedback from the Real World

184

(1)

Hotel Foodservices: Who Are the Guests?

184

(1)

Rising Star Profile: Caroline Park

185

(11)

Organization of Hotel Foodservices

187

(3)

Room-Service Operations

190

(2)

Hotel Banquet Operations

192

(3)

Alcoholic Beverage Service in Hotels

195

(1)

Summary of Chapter Learning Objectives

196

(1)

Mastering Your Knowledge

196

(1)

Feedback from the Real World

197

(1)

Learn from the Internet

198

(1)

Key Hospitality Terms

198

(1)

Upscale Restaurants

199

(15)

Feedback from the Real World

200

(2)

A Close Look at Upscale Restaurants

200

(1)

Who Visits Upscale Restaurants?

201

(1)

Rising Star Profile: Kristi Birchmeier

202

(8)

Organization of Upscale Restaurants

203

(3)

Positions in Upscale Restaurants

206

(3)

Upscale Restaurants Are Unique

209

(1)

Summary of Chapter Learning Objectives

210

(1)

Feedback from the Real World

211

(1)

Mastering Your Knowledge

212

(1)

Learn from the Internet

212

(1)

Key Hospitality Terms

213

(1)

Casual-Service (Midscale) Restaurants

214

(15)

Feedback from the Real World

215

(11)

Casual-Service Restaurants

216

(1)

The Restaurant Manager's Job

217

(2)

Rising Star Profile: Todd Chwatun

219

(1)

Guests of Casual-Service Restaurants

220

(1)

Menu Planning Considerations

221

(1)

Special Alcoholic Beverage Concerns

222

(1)

Career Progression in Casual-Service Restaurants

223

(1)

Challenges! Challenges!

223

(3)

Summary of Chapter Learning Objectives

226

(1)

Mastering Your Knowledge

226

(1)

Feedback from the Real World

227

(1)

Learn from the Internet

227

(1)

Key Hospitality Terms

228

(1)

Family-Service Restaurants

229

(13)

Feedback from the Real World

230

(9)

Family Service: Unique Commercial Dining

230

(2)

Family-Service Restaurant Guests

232

(1)

Organizational Structure of a Family-Service Restaurant

233

(3)

Buffet Services: Special Operating Procedures

236

(1)

Challenges Confronting Family-Service Restaurant Managers

237

(2)

Summary of Chapter Learning Objectives

239

(1)

Feedback from the Real World

240

(1)

Mastering Your Knowledge

241

(1)

Learn from the Internet

241

(1)

Key Hospitality Terms

241

(1)

Quick-Service Restaurants

242

(17)

Feedback from the Real World

243

(7)

Who Visits QSRs?

243

(1)

Organization Charts for QSRs

244

(2)

Career Opportunities

246

(2)

Day-to-Day Operating Concerns

248

(2)

Hospitality Leader Profile: Laurie Oxender

250

(5)

Challenges! Challenges!

253

(2)

Summary of Chapter Learning Objectives

255

(1)

Feedback from the Real World

256

(1)

Mastering Your Knowledge

257

(1)

Learn from the Internet

258

(1)

Key Hospitality Terms

258

(1)

Off-Site Catering

259

(20)

Feedback from the Real World

260

(15)

Who Does Commercial Catering?

261

(1)

Who Utilizes Off-Site Caterers?

262

(1)

A Close Look at Catering Operations

263

(1)

Putting It All Together: An Off-Site Catered Event

264

(6)

Staffing the Catering Business

270

(3)

All About Off-Site Catering Locations

273

(2)

Summary of Chapter Learning Objectives

275

(1)

Mastering Your Knowledge

275

(1)

Feedback from the Real World

276

(1)

Learn from the Internet

277

(1)

Key Hospitality Terms

277

(2)

PART 4 NONCOMMERCIAL FOODSERVICES OPERATIONS

279

(92)

Contract Management Companies in Noncommercial Foodservices

281

(17)

Feedback from the Real World

282

(3)

Which Foodservice Management Alternative Is Preferred?

282

(2)

A Win-Win Relationship Is Needed

284

(1)

Rising Star Profile: Eric Loyall

285

(5)

The Contract Management Decision

286

(4)

Rising Star Profile: Mark Skamiera

290

(4)

The Foodservice Liaison

291

(1)

Managing the Management Contract

292

(2)

Summary of Chapter Learning Objectives

294

(1)

Feedback from the Real World

295

(2)

Mastering Your Knowledge

297

(1)

Learn from the Internet

297

(1)

Key Hospitality Terms

297

(1)

Foodservices in Educational Organizations

298

(20)

Feedback from the Real World

299

(7)

Foodservices in Postsecondary Schools

299

(1)

Organization of Postsecondary Foodservices

300

(1)

Special Management and Operating Concerns

301

(2)

Unique Positions in Postsecondary Foodservices

303

(2)

Challenges for Postsecondary School Foodservices

305

(1)

Hospitality Leader Profile: Denise Bolduc

306

(8)

Foodservices in Elementary and Secondary Schools

307

(1)

Organization of Elementary and Secondary School Foodservices

307

(3)

Factors Affecting Elementary and Secondary School Foodservices

310

(1)

Unique Management Positions

311

(1)

Challenges Confronting Elementary and Secondary School Foodservices

312

(2)

Summary of Chapter Learning Objectives

314

(1)

Feedback from the Real World

315

(1)

Mastering Your Knowledge

316

(1)

Learn from the Internet

317

(1)

Key Hospitality Terms

317

(1)

Dietary Services in Healthcare Facilities

318

(17)

Feedback from the Real World

319

(3)

Goals of Healthcare Foodservices

319

(2)

Organization of Dietary Services

321

(1)

Rising Star Profile: Amy Reich

322

(9)

A Close Look at Unique Positions

324

(1)

Emphasis on Nutrition

325

(2)

Food Transport Systems

327

(2)

Challenges! Challenges!

329

(2)

Summary of Chapter Learning Objectives

331

(1)

Feedback from the Real World

332

(1)

Mastering Your Knowledge

333

(1)

Learn from the Internet

334

(1)

Key Hospitality Terms

334

(1)

The Business of Business and Industry Foodservices

335

(17)

Feedback from the Real World

336

(5)

All About Business and Industry Foodservices

337

(3)

Financial Goals of Business and Industry Foodservice Operations

340

(1)

Rising Star Profile: Clarie Schulze

341

(7)

Business and Industry Foodservice Alternatives

342

(2)

Organization of Business and Industry Foodservices

344

(2)

Challenges Confronting Business and Industry Foodservices

346

(1)

Management Companies Face Unique Challenges

347

(1)

Summary of Chapter Learning Objectives

348

(1)

Mastering Your Knowledge

349

(1)

Learn from the Internet

349

(1)

Feedback from the Real World

350

(1)

Key Hospitality Terms

351

(1)

Vending and Office Coffee Services

352

(19)

Feedback from the Real World

353

(9)

Why Vended Services?

353

(1)

Advantages and Disadvantages of Vended Services

354

(2)

Organizational Structure of Vending Operations

356

(1)

Behind the Scenes of Vending Operations

357

(5)

Rising Star Profile: Jeremy Kooi

362

(5)

Route Managers and Route Drivers Service Vending Accounts

363

(1)

Modern Vending Equipment

364

(1)

Vending Technology

365

(2)

Summary of Chapter Learning Objectives

367

(1)

Feedback from the Real World

368

(1)

Mastering Your Knowledge

369

(1)

Learn from the Internet

370

(1)

Key Hospitality Terms

370

(1)

PART 5 RECREATION AND LEISURE ORGANIZATIONS

371

(84)

Private Club Management

373

(16)

Feedback from the Real World

374

(2)

Why Join a Private Club?

374

(1)

Who Owns the Club?

375

(1)

Common Types of Private Clubs

375

(1)

Rising Star Profile: Jason Koenigsfeld

376

(10)

Organization of Equity Clubs

377

(3)

Organization Chart for a Private Club

380

(1)

Competencies for Club Manager Success

381

(2)

Club Food and Beverage Operations

383

(1)

Challenges! Challenges!

384

(2)

Summary of Chapter Learning Objectives

386

(1)

Feedback from the Real World

387

(1)

Mastering Your Knowledge

388

(1)

Learn from the Internet

388

(1)

Key Hospitality Terms

388

(1)

Cruise Lines: A Close Look at Resorts on Water

389

(16)

Feedback from the Real World

390

(9)

History of Cruising

390

(1)

Why People Cruise

391

(1)

A Close Look at Modern Cruise Ships

392

(1)

Common Management Positions

393

(3)

Selling the Cruise Experience

396

(1)

Generating Revenue on the Cruise

397

(2)

Rising Star Profile: Mike Laundry

399

(2)

Challenges! Challenges!

399

(2)

Summary of Chapter Learning Objectives

401

(1)

Feedback from the Real World

402

(1)

Mastering Your Knowledge

403

(1)

Learn from the Internet

403

(1)

Key Hospitality Terms

404

(1)

Casino Entertainment Management

405

(18)

Feedback from the Real World

406

(4)

Overview of the Gaming Industry

406

(2)

Why Visit Casinos?

408

(2)

Rising Star Profile: Marcus W. Threats

410

(9)

Organization of Casinos

411

(2)

Revenue and Support Centers

413

(4)

Gaming and Society

417

(1)

Challenges! Challenges!

418

(1)

Summary of Chapter Learning Objectives

419

(1)

Feedback from the Real World

420

(2)

Mastering Your Knowledge

422

(1)

Learn from the Internet

422

(1)

Key Hospitality Terms

422

(1)

Sports and Recreational Foodservices: Part of the Leisure Service Market

423

(17)

Feedback from the Real World

424

(3)

All About Sports and Recreational Foodservices

424

(1)

Organizational Structure

425

(2)

Rising Star Profile: Jeff Kehoe

427

(9)

A Close Look at Menus and Pricing

429

(1)

Factors Affecting Concession Sales

430

(3)

Managing Concessions on Event Day

433

(1)

Just Like in a Restaurant!

434

(1)

Challenges! Challenges!

434

(2)

Summary of Chapter Learning Objectives

436

(1)

Mastering Your Knowledge

436

(1)

Feedback from the Real World

437

(1)

Learn from the Internet

438

(1)

Key Hospitality Terms

439

(1)

Management of Amusement and Theme Parks

440

(15)

Feedback from the Real World

441

(6)

What's the Difference?

441

(1)

History of Amusement and Theme Parks

441

(2)

How Theme Parks Operate

443

(3)

Safety and Security in Theme Park Management

446

(1)

Rising Star Profile: Melissa Pennell

447

(5)

Employment Opportunities

448

(3)

Challenges! Challenges!

451

(1)

Summary of Chapter Learning Objectives

452

(1)

Feedback from the Real World

453

(1)

Mastering Your Knowledge

454

(1)

Learn from the Internet

454

(1)

Key Hospitality Terms

454

(1)

PART 6 THE MEETINGS BUSINESS

455

(52)

Professional Meeting Management

457

(19)

Feedback from the Real World

458

(5)

Types of Meeting Planners

458

(3)

Responsibilities of Meeting Planners

461

(2)

Rising Star Profile: Julie Price

463

(9)

Meeting Registration Procedures

466

(1)

Basic Housing Procedures

467

(1)

Managing the Meeting

468

(2)

Following Up After the Meeting

470

(1)

Focus on Conference Center Education Coordinators

470

(2)

Summary of Chapter Learning Objectives

472

(1)

Feedback from the Real World

473

(1)

Mastering Your Knowledge

474

(1)

Learn from the Internet

475

(1)

Key Hospitality Terms

475

(1)

Exhibition (Trade Show) Management

476

(16)

Feedback from the Real World

477

(10)

Associations Sponsor Exhibitions

477

(1)

Exhibitors and Sponsors Are Partners

478

(2)

Location! Location! Location!

480

(1)

What Do Exhibition Service Contractors Do?

481

(3)

Mechanics of Floor Plans

484

(1)

A Close Look at the Exhibition Manager's Job

485

(1)

Challenges Confronting the Industry

485

(2)

Rising Star Profile: Sue Ralston

487

(2)

Summary of Chapter Learning Objectives

489

(1)

Feedback from the Real World

490

(1)

Mastering Your Knowledge

491

(1)

Learn from the Internet

491

(1)

Key Hospitality Terms

491

(1)

Special Events Management

492

(15)

Feedback from the Real World

493

(10)

What Is Special Events Management?

493

(1)

Special Events: A Historical Review

493

(1)

Event Markets

494

(3)

Trends in the Special Events Industry

497

(2)

A Close Look at Event Planning

499

(1)

Special Events Management Positions

500

(1)

Challenges! Challenges!

500

(3)

Summary of Chapter Learning Objectives

503

(1)

Mastering Your Knowledge

503

(1)

Feedback from the Real World

504

(2)

Learn from the Internet

506

(1)

Key Hospitality Terms

506

(1)

PART 7 FOCUS ON YOU AND YOUR PROFESSIONAL CAREER

507

(108)

Planning Your Hospitality Career

509

(17)

Feedback from the Real World

510

(9)

Career Decisions Begin with Planning

510

(1)

Overview of Career Planning Process

511

(1)

Consider Your Personal Interests

512

(3)

What Are Your Alternatives?

515

(3)

Use an Alternative Evaluation Grid

518

(1)

Rising Star Profile: Tony Santuomo

519

(2)

In Conclusion

521

(1)

Summary of Chapter Learning Objectives

521

(1)

Feedback from the Real World

522

(3)

Mastering Your Knowledge

525

(1)

Learn from the Internet

525

(1)

Key Hospitality Terms

525

(1)

The Job Search: Your First Professional Position

526

(21)

Feedback from the Real World

527

(6)

More Career-Related Decisions to Make!

527

(1)

What Information Is Available?

528

(1)

Large or Small Hospitality Organization: Which Is Best?

529

(4)

Rising Star Profile: Lorin Meskin

533

(10)

What Employers Look For

533

(1)

All About Resumes

534

(2)

Resumes Cover Letters

536

(2)

Employment Interviews: The Next Step

538

(3)

After the Interview: What's Next?

541

(2)

Summary of Chapter Learning Objectives

543

(1)

Mastering Your Knowledge

544

(1)

Feedback from the Real World

545

(1)

Learn from the Internet

546

(1)

Key Hospitality Terms

546

(1)

Your First Professional Position: Celebrate Success

547

(18)

Feedback from the Real World

548

(2)

Orientation Programs Are Important

548

(1)

Competencies for Success

549

(1)

Rising Star Profile: Brian Risch

550

(5)

Your First Days on the Job

551

(3)

Moving Forward in Your Career

554

(1)

Rising Star Profile: Charles Goffnett

555

(6)

Professional Development Never Ends

556

(2)

The Professional Development Plan

558

(3)

Summary of Chapter Learning Objectives

561

(1)

Mastering Your Knowledge

561

(1)

Feedback from the Real World

562

(1)

Learn from the Internet

563

(1)

Key Hospitality Terms

564

(1)

Entrepreneur or Intrapreneur?

565

(18)

Feedback from the Real World

566

(1)

Entrepreneurs and Intrapreneurs

566

(1)

Rising Star Profile: Martha Keller

567

(12)

The Entrepreneurial Recipe

569

(2)

Risk versus Rewards: The Entrepreneurial Dream

571

(2)

New Businesses Do Fail

573

(1)

Intrapreneurs in the Hospitality Industry

574

(3)

Management Processes Are Evolving

577

(1)

In Conclusion

578

(1)

Summary of Chapter Learning Objectives

579

(1)

Mastering Your Knowledge

579

(1)

Feedback from the Real World

580

(1)

Learn from the Internet

581

(1)

Key Hospitality Terms

582

(1)

Domestic or Global Hospitality Positions---or Both?

583

(15)

Feedback from the Real World

584

(5)

The Hospitality Industry Is a Global Industry

584

(1)

Managing and Living in Another Country

584

(2)

Do You Want to Be an Expatriate Manager?

586

(3)

Rising Star Profile: Pedro Felix

589

(5)

The Expatriate Selection Process

590

(1)

Transitional Training

591

(2)

The Expatriate Has Arrived!

593

(1)

Summary of Chapter Learning Objectives

594

(1)

Mastering Your Knowledge

594

(1)

Feedback from the Real World

595

(1)

Learn from the Internet

596

(1)

Key Hospitality Terms

597

(1)

It's Your Future: Take Charge of It

598

(17)

What Do Industry Professionals Say?

599

(1)

Recipe for Professional Success

600

(1)

Rising Star Profile: Anastasia Callahan

601

(2)

Rising Star Profile: Joshua Smith

603

(2)

Rising Star Profile: Abigail Spencer

605

(2)

Rising Star Profile: Brian Daly

607

(2)

Rising Star Profile: Jaleeann Candy

609

(2)

What About Life Off the Job?

609

(2)

Rising Star Profile: Katie Edwards

611

(2)

In Conclusion

612

(1)

Rising Star Profile: Mark Smith

613

(1)

Summary of Chapter Learning Objectives

613

(1)

Mastering Your Knowledge

614

(1)

Learn from the Internet

614

(1)

Appendix Web Site Directory

615

(34)

Glossary

649

(16)

Index

665

Joe Perdue is an Associate Professor in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas, and is the Academic Advisor for the Club Managers Association of America.

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Hospitality Operations : Careers in the World's Greatest Industry

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