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| Foreward | p. xii |
| Preface | p. xiv |
| Acknowledgments | p. xvi |
| Organizations and Managers | p. 1 |
| Organization Theory and Health Services Management | p. 4 |
| The Managerial Role | p. 34 |
| Motivating, Leading, and Negotiating | p. 61 |
| Motivating People | p. 64 |
| Leadership: A Framework for Thinking and Acting | p. 106 |
| Conflict Management ... MORE | p. 130 |
| Operating the Technical System | p. 151 |
| Groups and Teams in Health Services Organizations | p. 154 |
| Work Design | p. 191 |
| Coordination and Communication | p. 210 |
| Power and Politics in Health Services Organizations | p. 244 |
| Renewing the Organization | p. 271 |
| Organization Design | p. 274 |
| Managing Strategic Alliances | p. 307 |
| Organizational Innovation, Change, and Learning | p. 330 |
| Organizational Performance: Managing for Efficiency and Effectiveness | p. 356 |
| Charting the Future | p. 391 |
| Strategy Making in Health Care Organizations | p. 394 |
| Creating and Managing the Future | p. 432 |
| Glossary | p. 455 |
| Author Index | p. 471 |
| Subject Index | p. 485 |
| Table of Contents provided by Syndetics. All Rights Reserved. |