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|Getting started: rapport and agendas||p. 41|
|Assessing importance, confidence and readiness||p. 55|
|Exploring importance and building confidence||p. 71|
|Exchanging information||p. 99|
|Reducing resistance||p. 111|
|Ending the consultation||p. 127|
|Common clinical encounters||p. 135|
|Learning to practice this approach||p. 171|
|Calls from the consulting room||p. 181|
|Example of a consultation||p. 193|
|Appendices: patient worksheets||p. 207|
|Table of Contents provided by Ingram. All Rights Reserved.|