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Handbook of Veterinary Communication Skills

ISBN: 9781405158176 | 1405158174

Edition: 1st
Format: Paperback
Publisher: Wiley-Blackwell
Pub. Date: 3/8/2010

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Summary Table of Contents Author Biography

The area of veterinary communication has developed considerably in recent years and is now formally taught on the veterinary curriculum. As in human medicine, communication skills play an integral role in veterinary medicine and it is essential that both veterinary students and veterinarians are aware of the key issues specific to veterinary medicine.This is the first definitive textbook on veterinary communication, which will include research from both the veterinary and medical professions. The book will cover vet-client communication in norm... MOREal and difficult situations, explain the structure of the veterinary consultation model, and explore higher level communication skills that can be practised by every veterinary surgeon. It will also look at related communication topics such as the media and public health, as well as individual attitudes and self-development.The first definitive reference on veterinary communicationCovers a broad range of topics from basic communication skills through to legal and ethical decision making and public forms of communicationWritten by two leading experts in the field

This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business.The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practiceThis valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.

The first definitive reference on veterinary communicationCovers a broad range of topics from basic communication skills through to legal and ethical decision making and public forms of communicationWritten by two leading experts in the field .

Univ. of Liverpool, UK. Textbook covers key areas of communication in the veterinary profession. Topics include a framework for the veterinary consultation, dealing with difficult situations, and communicating with colleagues. Includes case studies. For postgraduate students and veterinarians. Softcover. DNLM: Communication.

1. Introduction.2. Basic communication skills.Verbal communication Non-verbal communication Telephone Written communication E-mail .3. Structure of the Veterinary Consultation.Preparation Initiating the consultation Gathering information Physical examination Explanation and planning Closing the consultation Providing structure to the consultation Building the relationship with the client Observation .4. Dealing with client emotions.Empathy Grief Anger Guilt Denial Stress and burnout Reflective practice .5. Difficult situations.Euthanasia Financ... MORE

Carol Gray is a Lecturer in Veterinary Communication Skills at the University of Liverpool, and has been instrumental in the introduction of communication skills training to UK veterinary undergraduates.� She is also a Fellow of the Higher Education Academy, a Registered Practitioner with the HE Academy, UK, and is a member of the LIVE team (RVC Centre for Excellence in Veterinary Education).

Jenny Moffett is Director of Communications at Ross University of Veterinary Medicine, St. Kitts. She is a past editor of the Irish Veterinary Journal and a freelance veterinary journalist. She holds a veterinary degree from the Royal Veterinary College, London, a Master's in Science Communication from Dublin City University and a Diploma in Marketing Communications from the Communications & Management Institute, Dublin.

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