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A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive

by: Andrews, Jean

A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive

by: Andrews, Jean

ISBN 13:
9781418835576
ISBN 10:
1418835579
Edition: 5th
Format: Hardcover
Copyright: 04/22/2005
Publisher: Cengage Learning
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Summary

Watch Jean Andrews bring concepts and technical topics to life via "live" demonstrations - mapping completely to the textbook!

A+2003 Upgrade Core Hardware Exam

A+2003 Upgrade OS Technologies Exam

xxii

Introduction

xxx

CHAPTER 1 Introducing Hardware

(40)

Hardware Needs Software to Work

(2)

PC Hardware Components

(30)

Hardware Used for Input and Output

(2)

Hardware Inside the Computer Case

(2)

The Motherboard

(2)

The CPU and the Chip Set

(1)

Storage Devices

(9)

Motherboard Components Used for Communication Among Devices

(5)

Interface (Expansion) Cards

(2)

The Electrical System

(1)

Instructions Stored on the

Motherboard and Other Boards

(2)

Motherboard Configuration Settings

(3)

CHAPTER SUMMARY

(2)

KEY TERMS

(1)

REVIEWING THE BASICS

(1)

THINKING CRITICALLY

(1)

HANDS-ON PROJECTS

(3)

CHAPTER 2 How Hardware and Software Work Together

(36)

Introducing Operating Systems

(2)

What an Operating System Does

(13)

An OS Provides a User Interface

(1)

An OS Manages Files and Folders

(3)

An OS Manages Applications

(3)

An OS Manages Hardware

(6)

System Resources

(9)

Interrupt Request Number (IRQ)

(4)

Memory Addresses

(1)

I/O Addresses

(2)

DMA Channels

(1)

OS Tools to Examine a System

(3)

Device Manager

(1)

System Information

(1)

Microsoft Diagnostic Utility (MSD)

(1)

CHAPTER SUMMARY

(2)

KEY TERMS

(1)

REVIEWING THE BASICS

(1)

THINKING CRITICALLY

(1)

HANDS-ON PROJECTS

(4)

CHAPTER 3 Understanding the Boot Process and Command Line

(38)

Booting Up Your Computer

(12)

Startup BIOS Controls the Beginning of the Boot

(9)

Emergency Startup Disks

(3)

Using the Command Prompt

(17)

Accessing a Command Prompt

(2)

Launching a Program Using the Command Prompt

(2)

File and Directory Naming Conventions

(1)

Wildcards

(1)

Commands to Manage Disks, Hard Drives, Files, and Directories

(11)

Using Batch Files

106

(1)

CHAPTER SUMMARY

107

(2)

KEY TERMS

109

(1)

REVIEWING THE BASICS

109

(2)

THINKING CRITICALLY

111

(1)

HANDS-ON PROJECTS

111

(4)

CHAPTER 4 Electricity and Power Supplies

115

(52)

Measures and Properties of Electricity

116

(6)

AC and DC

117

(1)

Hot, Neutral, and Ground

118

(3)

Some Common Electronic Components

121

(1)

Protecting Your Computer System

122

(8)

Static Electricity

123

(3)

EMI (Electromagnetic Interference)

126

(1)

Surge Protection and Battery Backup

127

(3)

The Computer Case and Form Factors

130

(9)

Case, Power Supply, and Motherboard Form Factors

131

(5)

Types of Cases

136

(3)

Detecting and Correcting Power Supply Problems

139

(10)

Upgrading Your Power Supply

139

(2)

Introduction to Troubleshooting

141

(1)

Troubleshooting the Power System

142

(7)

Energy Star Systems (The Green Star)

149

(3)

Power Management Methods and Features

150

(1)

Energy Star Monitors

151

(1)

CHAPTER SUMMARY

152

(2)

KEY TERMS

154

(1)

REVIEWING THE BASICS

155

(1)

THINKING CRITICALLY

156

(1)

HANDS-ON PROJECTS

157

(10)

CHAPTER 5 The Motherboard

167

(72)

Types of Motherboards

168

(4)

Components on the Motherboard

172

(44)

The CPU and the Chip Set

173

(24)

ROM BIOS

197

(3)

Buses and Expansion Slots

200

(4)

Hardware Configuration

204

(11)

Protecting Documentation and Configuration Settings

215

(1)

Building a Computer: An Introduction

216

(3)

Installing the Motherboard

219

(10)

Preparing the Motherboard to Go into the Case

220

(5)

Installing the Motherboard in the Case

225

(3)

Completing the Installation

228

(1)

Troubleshooting the Motherboard and CPU

229

(2)

CHAPTER SUMMARY

231

(1)

KEY TERMS

232

(1)

REVIEWING THE BASICS

233

(1)

THINKING CRITICALLY

234

(1)

HANDS-ON PROJECTS

234

(5)

CHAPTER 6 Managing Memory

239

(46)

RAM on the Motherboard

240

(11)

Static RAM Technologies

242

(2)

Dynamic RAM Technologies

244

(5)

Error Checking and Parity

249

(1)

CAS Latency and RAS Latency

250

(1)

Memory Speeds

250

(1)

Upgrading Memory

251

(11)

What to Look for When Buying Memory Chips and Modules

251

(2)

How Much and What Kind of Memory to Buy

253

(4)

Reading Ads About Memory Modules

257

(1)

Installing Memory

258

(4)

Windows Memory Management

262

(15)

OS Memory Management Evolution

262

(4)

Windows 9x/Me Memory Management

266

(8)

Windows NT/2000/XP Memory Management

274

(3)

CHAPTER SUMMARY

277

(2)

KEY TERMS

279

(1)

REVIEWING THE BASICS

279

(2)

THINKING CRITICALLY

281

(1)

HANDS-ON PROJECTS

281

(4)

CHAPTER 7 Floppy Drives

285

(22)

How Floppy Drives Work

286

(7)

How Data Is Physically Stored on a Floppy Disk

286

(3)

How Data Is Logically Stored on a Floppy Disk

289

(1)

The Formatting Process for a Floppy Disk

290

(3)

Exchanging and Supporting Floppy Drives

293

(8)

Replacing a Floppy Drive

293

(4)

Adding a New Drive

297

(1)

When a Floppy Disk Drive Doesn't Work

297

(2)

Some Common Error Messages and Their Meanings

299

(2)

CHAPTER SUMMARY

301

(1)

KEY TERMS

302

(1)

REVIEWING THE BASICS

302

(1)

THINKING CRITICALLY

303

(1)

HANDS-ON PROJECTS

304

(3)

CHAPTER 8 Understanding and Installing Hard Drives

307

(52)

Hard Drive Technology

308

(13)

Types of Hard Drive Interfaces

308

(8)

How Hard Drives Work

316

(5)

Communicating with the Hard Drive Controller

321

(4)

Calculating Drive Capacity on Older Drives

321

(1)

Hard Drive Size Limitations

322

(3)

How a Hard Drive is Logically Organized to Hold Data

325

(8)

Hard Drive Partitions and Logical Drives

326

(7)

Installing a Hard Drive

333

(17)

Prepare for Installation

334

(2)

Set Jumpers

336

(2)

Mount the Drive in the Bay

338

(7)

Use CMOS Setup to Change Hard Drive Settings

345

(1)

Setup for Large-Capacity Hard Drives

345

(3)

Use Fdisk to Partition a Drive

348

(1)

Format Each Logical Drive

349

(1)

Using Windows to Partition and Format a New Drive

350

(1)

Troubleshooting Hard Drive Installations

350

(2)

CHAPTER SUMMARY

352

(2)

KEY TERMS

354

(1)

REVIEWING THE BASICS

354

(2)

THINKING CRITICALLY

356

(1)

HANDS-ON PROJECTS

356

(3)

CHAPTER 9 Optimizing and Protecting Hard Drives

359

(50)

Managing Hard Drives

360

(19)

Defrag and Windows Disk De fragmenter

360

(1)

Using ScanDisk to Correct Cross-Linked and Lost Clusters

361

(3)

Disk Cleanup

364

(1)

Disk Compression

365

(2)

Disk Caching

367

(3)

Making Backups

370

(9)

Viruses and Other Computer Infestations

379

(11)

Understanding Computer Infestations

379

(8)

Protecting Against Computer Infestations

387

(3)

Troubleshooting Hard Drives

390

(11)

An Ounce of Prevention

390

(1)

Resolving Common Hard Drive Problems

391

(9)

Getting Technical Support

400

(1)

CHAPTER SUMMARY

401

(1)

KEY TERMS

402

(1)

REVIEWING THE BASICS

403

(1)

THINKING CRITICALLY

404

(1)

HANDS-ON PROJECTS

405

(4)

CHAPTER 10 Supporting I/O Devices

409

(64)

Basic Principles of Peripheral Installations

410

(1)

Installation Overview

410

(1)

Using Ports and Expansion Slots for Add-On Devices

411

(28)

Using Serial Ports

412

(6)

Using Parallel Ports

418

(3)

Using USB Ports

421

(5)

Using IEEE 1394 Ports

426

(3)

Installing an Expansion Card in an Expansion Slot

429

(3)

Using PCI Expansion Slots

432

(3)

Using ISA Expansion Slots

435

(4)

Keyboards

439

(5)

Keyboard Connectors

440

(2)

Installing Keyboards

442

(1)

Troubleshooting Keyboards

442

(2)

Pointing Devices

444

(4)

Cleaning the Mouse

446

(1)

Touch Screens

446

(1)

Other Pointing Devices

447

(1)

Troubleshooting a Mouse

447

(1)

Computer Video

448

(18)

Monitors

448

(7)

Video Cards

455

(5)

Troubleshooting Video Problems

460

(6)

CHAPTER SUMMARY

466

(1)

KEY TERMS

467

(1)

REVIEWING THE BASICS

467

(2)

THINKING CRITICALLY

469

(1)

HANDS-ON PROJECTS

470

(3)

CHAPTER 11 Multimedia Devices and Mass Storage

473

(50)

Multimedia on a PC

474

(12)

CPU Technologies for Multimedia

474

(1)

Sound Cards

475

(6)

Digital Cameras

481

(2)

MP3 Players

483

(2)

Video Capture Card

485

(1)

Optical Storage Technology

486

(14)

487

(5)

CD-R and CD-RW

492

(1)

DVD

493

(7)

Hardware Used for Backups and Fault Tolerance

500

(13)

Tape Drives

501

(4)

Removable Drives

505

(4)

Fault Tolerance, Dynamic Volumes, and RAID

509

(4)

Troubleshooting Guidelines

513

(3)

Problems with CD, CD-RW, DVD, or DVD-RW Installation

514

(1)

Troubleshooting Sound Problems

514

(1)

Troubleshooting Tape Drives

515

(1)

CHAPTER SUMMARY

516

(2)

KEY TERMS

518

(1)

REVIEWING THE BASICS

518

(1)

THINKING CRITICALLY

519

(2)

HANDS-ON PROJECTS

521

(2)

CHAPTER 12 Supporting Windows 9x/Me

523

(82)

Windows 9x/Me Architecture

524

(3)

Virtual Machines

526

(1)

Installing Windows 9x/Me, Hardware, and Software

527

(19)

Installing Windows 9x/Me

527

(12)

Installing Hardware with Windows 9x/Me

539

(4)

Installing Applications in Windows 9x/Me

543

(3)

Using Windows 9x/Me

546

(13)

Keystroke Shortcuts in Windows

546

(3)

Managing the Windows 9x/Me Desktop

549

(4)

Windows Explorer

553

(4)

Device Manager

557

(2)

Booting Windows 9x/Me

559

(7)

Files Used to Customize the Startup Process

559

(3)

The Windows 9x/Me Startup Process

562

(4)

Troubleshooting Tools for Windows 9x/Me

566

(12)

System Applet in the Control Panel

569

(2)

System Monitor

571

(1)

System Configuration Utility

572

(1)

Dr. Watson

573

(1)

The Windows 9x/Me Registry

574

(4)

Troubleshooting Windows 9x/Me

578

(18)

Troubleshooting Windows 9x/Me Installations

579

(1)

Troubleshooting the Windows 9x/Me Boot Process

580

(11)

Troubleshooting Windows 9x/Me Hardware and Software

591

(5)

CHAPTER SUMMARY

596

(2)

KEY TERMS

598

(1)

REVIEWING THE BASICS

598

(2)

THINKING CRITICALLY

600

(1)

HANDS-ON PROJECTS

601

(4)

CHAPTER 13 Understanding and Installing Windows 2000 and Windows NT

605

(42)

Windows NT/2000/XP Architecture

606

(10)

Windows NT/2000/XP Modes

606

(3)

Networking Features

609

(3)

How Windows NT/2000/XP Manages Hard Drives

612

(4)

Installing Windows 2000 Professional

616

(15)

Planning the Installation

616

(7)

Steps to Install Windows 2000

623

(6)

After the Installation: Backing Up the System State

629

(2)

Installing Hardware and Applications Under Windows 2000

631

(3)

Installing Hardware

631

(2)

Installing Applications

633

(1)

Supporting Windows NT

634

(6)

Installing Windows NT as the Only OS

634

(1)

Troubleshooting the Windows NT Boot Process

635

(5)

CHAPTER SUMMARY

640

(1)

KEY TERMS

641

(1)

REVIEWING THE BASICS

642

(1)

THINKING CRITICALLY

643

(1)

HANDS-ON PROJECTS

644

(3)

CHAPTER 14 Managing and Troubleshooting Windows 2000

647

(46)

Understanding the Windows NT/2000/XP Boot Process

648

(5)

Customizing the Windows NT/2000/XP Boot Process

651

(2)

Troubleshooting the Windows 2000 Boot Process

653

(11)

Advanced Options Menu

654

(2)

Recovery Console

656

(5)

Emergency Repair Process

661

(3)

Tools For Maintenance and Troubleshooting

664

(21)

Using the Backup Tool to Restore the System State

664

(1)

Windows 2000 Support Tools

665

(1)

Windows File Protection

666

(2)

Computer Management

668

(3)

Microsoft Management Console

671

(6)

Performance Monitoring and Optimization

677

(6)

Dr. Watson and Memory Dumps

683

(1)

Windows Update

683

(2)

CHAPTER SUMMARY

685

(1)

KEY TERMS

686

(1)

REVIEWING THE BASICS

686

(2)

THINKING CRITICALLY

688

(1)

HANDS-ON PROJECTS

689

(4)

CHAPTER 15 Installing and Using Windows XP Professional

693

(42)

Features and Architecture of Windows XP

694

(3)

Windows XP Features

694

(2)

Windows XP Architecture

696

(1)

Installing Windows XP

697

(17)

Planning the Installation

698

(5)

Installation Process

703

(6)

After the Installation

709

(5)

Using Windows XP

714

(7)

Customizing the Windows XP Desktop

716

(3)

Managing Audio and Video

719

(2)

Multiple Logins and Remote Assistance

721

(1)

Installing Hardware and Applications

721

(8)

Installing Hardware

721

(4)

Installing Applications

725

(4)

CHAPTER SUMMARY

729

(1)

KEY TERMS

730

(1)

REVIEWING THE BASICS

730

(2)

THINKING CRITICALLY

732

(1)

HANDS-ON PROJECTS

732

(3)

CHAPTER 16 Managing and Supporting Windows XP

735

(46)

Security Using Windows NT/2000/XP

736

(13)

User Accounts and Profiles

736

(9)

EFS (Encrypted File System)

745

(3)

Internet Connection Firewall

748

(1)

The Windows NT/2000/XP Registry

749

(7)

How the Registry Is Organized

751

(3)

Editing the Registry

754

(2)

Other Maintenance and Troubleshooting Tools

756

(8)

Help on the Web

761

(3)

Troubleshooting the Boot Process

764

(10)

System Restore

765

(2)

MS-DOS Startup Disk

767

(2)

Windows XP Boot Disk

769

(1)

Automated System Recovery

770

(2)

Error Messages and Their Meanings

772

(2)

CHAPTER SUMMARY

774

(2)

KEY TERMS

776

(1)

REVIEWING THE BASICS

776

(2)

THINKING CRITICALLY

778

(1)

HANDS-ON PROJECTS

778

(3)

CHAPTER 17 Supporting Modems

781

(30)

All About Modems

782

(18)

How Modems Are Rated

784

(10)

Installing and Configuring a Modem

794

(6)

Troubleshooting Guidelines for Modems

800

(5)

CHAPTER SUMMARY

805

(1)

KEY TERMS

806

(1)

REVIEWING THE BASICS

806

(1)

THINKING CRITICALLY

807

(1)

HANDS-ON PROJECTS

808

(3)

CHAPTER 18 PCs on a Network

811

(70)

Physical Network Architectures

812

(15)

Ethernet

813

(6)

Wireless LANs

819

(1)

Token Ring and FDDI

820

(1)

How NICs Work

821

(3)

Segmenting a Network

824

(3)

Windows on a Network

827

(15)

Addressing on a Network

830

(10)

How Computers Find Each Other on a LAN

840

(2)

Installing a Network Card and Connecting to a Network

842

(13)

Installing a NIC Using Windows 2000/XP

842

(5)

Installing a NIC Using Windows 9x/Me

847

(4)

Installing a Wireless NIC

851

(4)

Using Resources on the Network

855

(8)

Sharing Files, Folders, and Applications

855

(6)

Network Drive Maps

861

(2)

Troubleshooting a Network Connection

863

(2)

Connecting Networks

865

(7)

Routers

866

(2)

Bandwidth Technologies

868

(4)

CHAPTER SUMMARY

872

(3)

KEY TERMS

875

(1)

REVIEWING THE BASICS

876

(1)

THINKING CRITICALLY

877

(1)

HANDS-ON PROJECTS

878

(3)

CHAPTER 19 PCs on the Internet

881

(46)

The TCP/IP Suite of Protocols

882

(9)

Using IP and Port Addresses to Identify Services

882

(3)

TCP/IP Protocol Layers

885

(3)

TCP/IP Utilities

888

(3)

Connecting to the Internet

891

(17)

Dial-up Networking

891

(9)

DSL and Cable Modem Connections

900

(3)

Sharing Internet Connections

903

(5)

Supporting Internet Clients

908

(12)

Supporting Web Browsers

908

(7)

Supporting Email

915

(1)

Supporting FTP

916

(4)

CHAPTER SUMMARY

920

(1)

KEY TERMS

921

(1)

REVIEWING THE BASICS

922

(1)

THINKING CRITICALLY

923

(1)

HANDS-ON PROJECTS

924

(3)

CHAPTER 20 Notebooks, Tablet PCs, and PDAs

927

(36)

Notebook Computers

928

(25)

Windows Notebook Features

929

(2)

Caring for Notebooks

931

(1)

Power Management

932

(5)

Connecting Peripheral Devices to Notebooks

937

(7)

Upgrading Memory

944

(2)

Other Field Replaceable Units for Notebooks

946

(3)

Online Resources for Troubleshooting Notebooks

949

(1)

Tablet PCs

949

(4)

PDAs

953

(5)

Battery Life on a PDA

955

(1)

Applications on a PDA

955

(1)

Connecting a PDA to a PC

955

(1)

PDA Manufacturers and Operating Systems

956

(2)

CHAPTER SUMMARY

958

(1)

KEY TERMS

959

(1)

REVIEWING THE BASICS

959

(1)

THINKING CRITICALLY

960

(1)

HANDS-ON PROJECTS

961

(2)

CHAPTER 21 Supporting Printers

963

(38)

How Printers Work

964

(10)

Laser Printers

964

(6)

Inkjet Printers

970

(2)

Dot-Matrix Printers

972

(1)

Thermal Printers and Solid Ink Printers

972

(2)

Installing and Sharing a Printer

974

(8)

Installing a Local Printer

974

(1)

Sharing a Printer with Others in a Workgroup

975

(7)

Troubleshooting Guidelines for Printers

982

(13)

How Windows Handles Print Jobs

982

(1)

Printer Maintenance

983

(1)

General Printer Troubleshooting

984

(8)

Problems Printing from Windows

992

(2)

Troubleshooting Networked Printers

994

(1)

CHAPTER SUMMARY

995

(1)

KEY TERMS

996

(1)

REVIEWING THE BASICS

996

(1)

THINKING CRITICALLY

997

(1)

HANDS-ON-PROJECTS

998

(3)

CHAPTER 22 All About SCSI

1001

(30)

SCSI Basics

1002

(14)

The SCSI Subsystem

1002

(2)

Host Adapters

1004

(2)

SCSI Device Drivers

1006

(1)

Variations in SCSI

1007

(9)

Comparing IDE and SCSI

1016

(1)

Installing SCSI Devices

1017

(3)

Installing a Host Adapter Card

1018

(2)

Setting Device IDs During Installation

1020

(3)

Installing a SCSI Hard Drive

1021

(2)

Troubleshooting SCSI Devices

1023

(2)

CHAPTER SUMMARY

1025

(1)

KEY TERMS

1026

(1)

REVIEWING THE BASICS

1026

(1)

THINKING CRITICALLY

1027

(1)

HANDS-ON PROJECTS

1028

(3)

CHAPTER 23 Purchasing a PC or Building Your Own

1031

(40)

Selecting a Personal Computer to Meet Your Needs

1032

(6)

Upgrading a PC

1032

(1)

Buying a New PC

1033

(5)

Preparing to Build Your Own PC

1038

(3)

Getting Ready for Assembly: Selecting Parts

1039

(1)

Getting Ready for Assembly: Final Preparations

1040

(1)

Building a Personal Computer, Step by Step

1041

(25)

Overview of the Assembly Process

1041

(1)

Step 1: Verify That You Have All the Parts

1042

(1)

Step 2: Prepare the Computer Case

1043

(2)

Step 3: Install Drives

1045

(4)

Step 4: Set Jumpers or Switches on the Motherboard

1049

(2)

Step 5: Install the CPU and CPU Fan

1051

(1)

Step 6: Install RAM on the Motherboard

1052

(2)

Step 7: Install the Motherboard and Attach Cabling

1054

(7)

Step 8: Install the Video Card

1061

(1)

Step 9: Install the Modem Card

1062

(1)

Step 10: Plug In the Computer and Attach External Devices

1063

(1)

Step 11: Boot the Computer, Check Settings, and Verify Operation

1064

(1)

Step 12: Install Peripheral Devices and Applications

1065

(1)

CHAPTER SUMMARY

1066

(1)

KEY TERMS

1067

(1)

REVIEWING THE BASICS

1067

(1)

THINKING CRITICALLY

1068

(2)

HANDS-ON PROJECTS

1070

(1)

CHAPTER 24 Troubleshooting and Maintenance Fundamentals

1071

(26)

Troubleshooting Perspectives and Tools

1072

(4)

Troubleshooting Tools

1072

(4)

Your Approach to Troubleshooting

1076

(6)

Fundamental Rules

1077

(2)

Gathering Information

1079

(3)

Preventive Maintenance

1082

(9)

When a PC Is Your Permanent Responsibility

1083

(3)

A Preventive Maintenance Plan

1086

(3)

Moving Equipment

1089

(1)

Disposing of Used Equipment

1089

(2)

Fire Extinguishers

1091

(1)

CHAPTER SUMMARY

1091

(1)

KEY TERMS

1092

(1)

REVIEWING THE BASICS

1092

(1)

THINKING CRITICALLY

1093

(1)

HANDS-ON PROJECTS

1093

(4)

APPENDIX A Error Messages and Their Meanings

1097

(4)

APPENDIX B ASCII Character Set and Ansi.sys

1101

(6)

APPENDIX C The Hexadecimal Number System and Memory Addressing

1107

(10)

Learning to "Think Hex"

1108

(1)

Place Value

1108

(4)

How Exponents Are Used to Express Place Value

1112

(1)

Binary Number System

1112

(2)

Memory Addressing

1114

(1)

Displaying Memory with DOS DEBUG

1115

(2)

APPENDIX D FAT Details

1117

(6)

OS Boot Record

1117

(1)

Root Directory Table

1118

(2)

How the OS Uses the FAT and Directory Table

1120

(3)

APPENDIX E Electricity and Multimeters

1123

(18)

Electricity: A Basic Introduction

1123

(6)

Voltage

1125

(1)

Amps

1126

(1)

Relationship Between Voltage and Current

1127

(1)

Ohms

1127

(1)

Relationships of Resistance to Current and Voltage

1128

(1)

Wattage

1128

(1)

Measure the Voltage of a Power Supply

1129

(12)

Using a Multimeter

1129

(2)

How to Measure the Voltage of a Power Supply

1131

(6)

Practicing Measuring the Output of Your Power Supply

1137

(4)

APPENDIX F The Professional PC Technician

1141

(12)

What Customers Want: Beyond Technical Know-How

1141

(1)

Support Calls: Providing Good Service

1142

(6)

Planning for Good Service

1143

(1)

Making an On-Site Service Call

1144

(1)

Phone Support

1145

(3)

When You Can't Solve the Problem

1148

(1)

Recordkeeping and Information Tools

1148

(1)

Professional Organizations and Certifications

1149

(2)

Why Certification?

1150

(1)

Protecting Software Copyrights

1151

(2)

What Does the Law Say?

1152

(1)

What Are Your Responsibilities Under the Law?

1152

(1)

APPENDIX G Introducing Linux

1153

(14)

Root Account and User Accounts

1155

(1)

Directory and File Layout

1155

(2)

Linux Commands

1157

(5)

Using the vi Editor

1162

(2)

Window Managers

1164

(3)

APPENDIX H Supporting Notebooks

1167

(46)

APPENDIX I Windows XP SP2

1213

(10)

Glossary

1223

(32)

Index

1255

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A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive

A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive

9781418835576

1418835579

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive

A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive

9781418835576

1418835579

Summary

Table of Contents

Supplemental Materials

Write a Review

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