A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition
ISBN: 9780619033637 | 0619033630
Edition: 2ndFormat: Paperback
Publisher: Cengage Learning
Pub. Date: 3/16/2001
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This title provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
| Introduction to End User Computing | |
| Introduction to Computer User Support | |
| Customer Service Skills for User Support | |
| Troubleshooting Computer Problems | |
| Common Support Problems | |
| Help Desk Operation | |
| User Support Management | |
| Product Evaluation Strategies and Standards | |
| User Needs Analysis and Assessment | |
| Instal... MORE | |
| Training Computer Users | |
| Writing for End Users | |
| Computer Facilities Management | |
| Table of Contents provided by Publisher. All Rights Reserved. |
