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Generalist Case Management : A Method of Human Service Delivery

ISBN: 9780495004882 | 049500488X
Edition: 3rd
Format: Paperback
Publisher: Cengage Learning
Pub. Date: 10/5/2011

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SummaryTable of Contents
Covering such central issues as the responsibilities of case managers, the skills needed for effective case management, and the context in which case management occurs, this practical text equips students with the fundamental information and skills needed to be effective case managers. To ensure that the book offers the most current and accurate information, the authors interviewed human service case managers nationwide about their jobs, their skills, the challenges they face, and the clients they serve. These interviews, combined with the most... MORE
Prefacexvii
Introduction to Case Management
1(30)
Case Management Defined
2(3)
... MORE
Traditional Case Management
3(1)
Case Management Today
4(1)
The Process of Case Management
5(16)
Assessment
7(9)
Planning
16(3)
Implementation
19(2)
Three Components of Case Management
21(2)
Principles and Goals of Case Management
23(4)
Integration of Services
23(1)
Continuity of Care
24(1)
Equal Access to Services
25(1)
Quality Care
25(1)
Client Empowerment
26(1)
Evaluation
27(1)
Chapter Summary
27(1)
Chapter Review
28(3)
Historical Perspectives on Case Management
31(28)
Perspectives on Case Management
32(6)
Case Management as a Process
32(3)
Client Involvement
35(2)
The Role of the Case Manager
37(1)
Utilization Review and Cost-Benefit Analysis
38(1)
The History of Case Management
38(12)
A Pioneering Institution
39(1)
Early Pioneers
40(3)
The Impact of World Wars I and II and the American Red Cross
43(1)
The Impact of Federal Legislation
44(6)
The Impact of Managed Care
50(4)
History of Managed Care
50(1)
Defining Managed Care
51(1)
Models of Managed Care
51(3)
Expanding the Responsibilities of Case Management
54(1)
Chapter Summary
54(1)
Chapter Review
55(4)
Models of Case Management
59(20)
Models of Case Management
60(10)
Role-Based Case Management
61(4)
Organization-Based Case Management
65(2)
Responsibility-Based Case Management
67(3)
Roles in Case Management
70(4)
Advocate
70(1)
Broker
71(1)
Coordinator
71(1)
Consultant
72(1)
Counselor
72(1)
Planner
72(1)
Problem Solver
73(1)
Recordkeeper
73(1)
Wanted: Case Managers
74(1)
Job Announcement #1: Case Manager
74(1)
Summary
74(1)
Duties and Responsibilities
74(1)
Minimum Job Requirements
75(1)
Job Announcement #2: Case Manager/Administrator
75(2)
Summary
75(1)
Duties and Responsibilities
75(1)
Minimum Job Requirements
76(1)
Knowledge, Skills, and Abilities Required
76(1)
Chapter Summary
77(1)
Chapter Review
77(2)
The Assessment Phase of Case Management
79(24)
Application for Services
80(12)
The Interview
82(7)
Evaluating the Application for Services
89(3)
Case Assignment
92(1)
Documentation and Report Writing
93(7)
Process Recording and Summary Recording
93(2)
Intake Summaries
95(1)
Staff Notes
96(4)
Chapter Summary
100(1)
Chapter Review
100(3)
Effective Intake Interviewing Skills
103(28)
Attitudes and Characteristics of Interviewers
105(6)
Essential Communication Skills
111(16)
Interviewing Skills
113(14)
Interviewing Pitfalls
127(1)
Chapter Summary
128(1)
Chapter Review
129(2)
Service Delivery Planning
131(30)
Revisiting the Assessment Phase
133(1)
Developing a Plan for Services
134(9)
Identifying Services
143(3)
Information and Referral Systems
144(1)
Setting Up a System
145(1)
Gathering Additional Information
146(12)
Data Collection Methods for the Case Manager
146(1)
Interviewing
146(3)
Testing
149(9)
Chapter Summary
158(1)
Chapter Review
158(3)
Building a Case File
161(50)
Medical Evaluation
162(10)
Medical Exams
163(4)
Medical Terminology
167(5)
Psychological Evaluation
172(13)
Referral
173(2)
The Process of Psychological Evaluation
175(10)
Social History
185(15)
Other Types of Information
200(8)
Chapter Summary
208(1)
Chapter Review
208(3)
Service Coordination
211(26)
Coordinating Services
212(12)
Resource Selection
214(1)
Making the Referral
215(4)
Monitoring Services
219(4)
Working with Other Professionals
223(1)
Advocacy
224(5)
How to Be a Good Advocate
226(3)
Teamwork
229(5)
Treatment Teams
229(1)
Types of Teams
230(2)
Teams with Families and Friends
232(1)
Benefits of Teams
233(1)
Chapter Summary
234(1)
Chapter Review
235(2)
Working Within the Organizational Context
237(28)
Understanding the Organizational Structure
238(10)
The Organization's Plan
239(1)
Structure of the Organization
240(4)
The Informal Structure
244(2)
The Organizational Climate
246(2)
Managing Resources
248(6)
What Exactly Is a Budget?
248(2)
Features of a Budget
250(1)
Sources of Revenue
251(3)
Improving Services
254(7)
What Is Quality?
254(1)
Conducting a Utilization Review
255(1)
Planning Quality Assurance Programs
256(5)
Chapter Summary
261(1)
Chapter Review
261(4)
Ethical and Legal Issues
265(28)
Family Disagreements
267(2)
Working with Potentially Violent Clients
269(1)
Confidentiality
270(6)
Confidentiality and Technology
274(1)
Confidentiality and Interpreting
275(1)
Duty to Warn
276(3)
Working in the Managed Care Environment
279(2)
Autonomy
281(5)
Client Preferences: One Component of Autonomy
283(2)
Autonomy and End-of-Life Issues
285(1)
Breaking the Rules
286(2)
Chapter Summary
288(1)
Chapter Review
289(4)
Surviving as a Case Manager
293(22)
Themes in Case Management Today
294(7)
Performance of Multiple Roles
295(1)
Organizational Abilities
295(2)
Communication Skills
297(1)
Setting-Specific Knowledge
298(1)
Ethical Decision Making
298(1)
Boundaries
299(1)
Critical Thinking
299(1)
Personal Qualities
299(2)
Case Study
301(3)
Survival Skills
304(7)
The Prevention of Burnout
305(2)
Managing Time
307(2)
Time-Management Techniques
309(1)
Assertiveness
310(1)
Chapter Summary
311(1)
Chapter Review
312(3)
Glossary315(6)
Index321

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