Covering such central issues as the responsibilities of case managers, the skills needed for effective case management, and the context in whichcase management occurs, this practical text equips students with the fundamental information and skills needed to be effective case managers. Toensure that the book offers the most current and accurate information, the authors interviewed human service case managers nationwide about theirjobs, their skills, the challenges they face, and the clients they serve. These interviews, combined with the most current research, make this textthe most realistic and relevant text available.