The long-awaited, thorough update of the definitive work on one of the most popular improvement methods, Gemba Kaizen Gemba Kaizen: A Commonsense, Low-Cost Approach to Management, Second Edition is an in-depth revision of this renowned, bestselling guide. The book is now expanded with 50% new material, including specific case studies tracking success stories from a wide variety of industries and practitioners worldwide. Since its publication by McGraw-Hill in 1997, the book has introduced the concepts of Kaizen to hundreds of thousands of people and their companies as they search for ways to survive and prosper. This trend will only grow amid increasingly intense global competition. Masaaki Imai is a leading authority in the fieldthe man who introduced the concepts of Kaizen to the English-speaking world. Fourteen years since the publication of Gemba Kaizen, the world sees the wide application of Gemba Kaizen going far beyond its manufacturing origins, and now carried into hospitals, government offices, hotels, ports, retailers, mining operations, software development, construction, and even universities. The Kaizen Institute, the consulting firm founded by Masaaki Imai, is at the forefront of this movement to adopt and promote Gemba Kaizen around the world. This new edition features global case studies from a wide range of sectors, sharing the keys to successful implementation of Gemba Kaizen. Gemba Kaizen: A Commonsense, Low-Cost Approach to Management, Second Edition Features current case studies, a new foreword, and 50% new material Explains the original, clear, and correct meaning of Gemba Kaizen and how to apply it in practice Shows how Gemba Kaizen reduces cost, improves quality, and increases customer satisfaction Gives relevant global examples in a wide variety of industries and applications Shows how Gemba Kaizen is used in conjunction with aspects of Six Sigma, Lean Manufacturing, and other methodologies to achieve continuous improvement Includes success stories from various industries, both public and private, and from industrialized and developing nations