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Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values

by: Shockley-Zalabak, Pamela

Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values

by: Shockley-Zalabak, Pamela

ISBN 13:
9780801332036
ISBN 10:
0801332036
Edition: 4th
Format: Hardcover
Copyright: 11/01/1998
Publisher: Pearson College Div
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Summary

Fundamentals of Organizational Communication, Fourth Edition, using a unique competency-based approach incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. The text presents comprehensive coverage of major issues in organizational conflict, leadership, and ethical behavior.

Preface

CHAPTER 1 ORGANIZATIONAL COMMUNICATION: A COMPETENCY-BASED APPROACH

(17)

The Changing Nature of Organizations and Work

(1)

The Communications Era

(2)

Communication--The Key to Organizational Excellence

(1)

Excellence in Communication--Communication Competency

(2)

Organizational Communication--A Competency-Based Approach

(1)

Self-Assessment of Personal Development Needs

(5)

Summary

(1)

Workshop

(1)

References and Suggested Readings

(3)

CHAPTER 2 FRAMEWORKS FOR UNDERSTANDING ORGANIZATIONAL COMMUNICATION

(19)

The "What Business Is This of Ours?" Case

(1)

Introduction

(1)

Basics of Human Communication

(1)

The Human Communication Process

(4)

The Construction of Shared Realities

(1)

Concepts of Organizations

(2)

Definitions of Organizational Communication

(5)

Summary

(1)

Workshop

(2)

References and Suggested Readings

(1)

CHAPTER 3 THEORETICAL PERSPECTIVES FOR ORGANIZATIONAL COMMUNICATION

(51)

The Coronado Company's Quality Defects Case

(1)

Introduction

(2)

The Functional Approach

(12)

The United Concepts Advertising Agency Dilemma Case

(2)

The Meaning-Centered Approach

(14)

The "Newcomers Aren't Welcome Here" Case

(1)

Emerging Perspectives

(7)

Summary

(1)

Workshop

(7)

Taking a Feminist Perspective in Organizational Communication

(5)

MARYANNE WANCA-THIBAULT

References and Suggested Readings

(5)

CHAPTER 4 COMMUNICATION IMPLICATIONS OF MAJOR ORGANIZATIONAL THEORIES

(51)

The Davis Instrument Company's Manufacturing Crisis

(1)

Introduction

(1)

The Scientific Management School

(6)

Communication Implications of Scientific Management Theories

(2)

Scientific Management Theories in Contemporary Organizations

(1)

The Human Behavior School

100

(6)

Communication Implications of Human Behavior Theories

106

(1)

Human Behavior Theories in Contemporary Organizations

107

(1)

The Integrated Perspectives School

108

(15)

Communication Implications of Integrated Perspectives Theories

123

(1)

Integrated Perspectives Theories in Contemporary Organizations

124

(1)

Postmodern, Critical, and Feminist Perspectives

125

(5)

Communication Implications of Postmodern, Critical, and Feminist Perspectives

130

(1)

Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations

130

(1)

Summary

131

(2)

Workshop

133

(4)

References and Suggested Readings

137

(2)

CHAPTER 5 INDIVIDUALS IN ORGANIZATIONS

139

(49)

Dave Green's First Real Job

140

(1)

Introduction

140

(1)

Individuals in Organizations

141

(1)

The Intrapersonal Experience

142

(2)

Dave Green--The Intrapersonal Experience

144

(1)

Motivation

144

(6)

Predispositions for Organizational Communication Behaviors

150

(2)

Interpersonal Experiences

152

(1)

Dave Green--Interpersonal Experiences

153

(1)

Communication Networks

154

(3)

A Diverse Work Force

157

(2)

Forming Interpersonal Relationships

159

(7)

Increasing Interpersonal Effectiveness

166

(8)

Summary

174

(2)

Workshop

176

(8)

Colorblindness and the Organizational Mystique

178

(2)

ANITA FOEMAN

The Marketing Department Has a Diversity Issue

180

(2)

AMY MARTZ

ANITA FOEMAN

Are We So Different We Can't Work Together?

182

(2)

ADELINA M. GOMEZ

References and Suggested Readings

184

(4)

CHAPTER 6 GROUPS IN ORGANIZATIONS

188

(37)

Dave Green's Small-Group Experiences

189

(1)

Introduction

189

(1)

Small-Group Experiences

190

(11)

Types of Groups

201

(7)

The Team-Based Organization

208

(2)

Increasing Group Participation Effectiveness

210

(6)

Summary

216

(2)

Workshop

218

(6)

Creating a Diversity Program

221

(3)

ANITA FOEMAN

References and Suggested Readings

224

(1)

CHAPTER 7 ORGANIZATIONAL CONFLICT: COMMUNICATING FOR EFFECTIVENESS

225

(40)

The Middlesex Insurance Company Case

226

(1)

Introduction

226

(1)

Defining and Describing Conflict Processes

227

(6)

The Individual in Organizational Conflict

233

(12)

Groups in Organizational Conflict

245

(3)

Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses

248

(3)

Productively Engaging in Conflict

251

(4)

Guidelines for Productive Conflict

255

(3)

Summary

258

(1)

Workshop

259

(4)

References and Suggested Readings

263

(2)

CHAPTER 8 LEADERSHIP AND MANAGEMENT COMMUNICATION

265

(46)

The Case of the Invisible Manager

266

(1)

Introduction

266

(1)

The Importance of Leadership and Management Communication

267

(2)

Theories of Leadership and Management

269

(10)

Transformational Approaches

279

(4)

Distinctions between Leadership and Management

283

(2)

Leadership and Management Challenges

285

(3)

Determinants of Leadership Effectiveness

288

(9)

Increasing Leadership Effectiveness

297

(4)

Summary

301

(1)

Workshop

302

(6)

Leadership That Transforms

304

(4)

MICHAEL Z. HACKMAN

CRAIG JOHNSON

References and Suggested Readings

308

(3)

CHAPTER 9 PARTICIPATING IN ORGANIZATIONS: DEVELOPING CRITICAL ORGANIZATIONAL COMMUNICATION COMPETENCIES

311

(39)

The Decisions, Problems, More Decisions Case

312

(1)

Introduction

313

(1)

Defining Decision Making and Problem Solving

314

(1)

Influences for Decision Making and Problem Solving

315

(2)

Methods for Decision Making and Problem Solving

317

(2)

Barriers to Effective Decision Making and Problem Solving

319

(1)

Problem-Solving Processes

320

(3)

Increasing Decision-Making and Problem-Solving Effectiveness

323

(4)

The Spending More to Save More Presentation Case

327

(1)

Interviews in Organizations

328

(5)

Increasing Interview Effectiveness

333

(2)

Presentations in Organizations

335

(1)

Types of Organizational Presentations

336

(3)

Increasing Presentation Effectiveness

339

(3)

Communications Technology in Organizations

342

(2)

Summary

344

(1)

Workshop

345

(3)

References and Suggested Readings

348

(2)

CHAPTER 10 STRATEGIC ORGANIZATIONAL COMMUNICATION: PROFESSIONAL APPLICATIONS OF ORGANIZATIONAL COMMUNICATION

350

(40)

The "Press and the Stockholders Want to Know" Case

351

(1)

Introduction

352

(1)

Describing Strategic Organizational Communication

353

(1)

The Organization and its Environment

354

(3)

Strategic Management

357

(2)

Strategic Organizational Communication: Public Relations

359

(9)

Marketing

368

(5)

The Management of Development and Change

373

(9)

Summary

382

(1)

Workshop

383

(4)

Communication as a Management Tool

385

(2)

SUSAN BOWICK

References and Suggested Readings

387

(3)

CHAPTER 11 APPLICATIONS OF ORGANIZATIONAL COMMUNICATION

390

(32)

The "Where Do We Go from Here?" Case

391

(1)

Introduction

392

(1)

Choosing a Communication Career

392

(4)

Career Choices in Organizational Communication

396

(6)

Educational Preparation for Organizational Communication Careers

402

(1)

Careers in the 21st Century

403

(5)

Summary

408

(1)

Workshop

408

(12)

So What Are You Doing after Graduation? Some Reflections of a Former Xerox Salesperson

417

(3)

DONALD D. MORLEY

References and Suggested Readings

420

(2)

CHAPTER 12 ORGANIZATIONAL COMMUNICATION: VALUES AND ETHICAL COMMUNICATION BEHAVIORS

422

(37)

The Presidential Fact-Finding (Witch-Hunt?) Case

423

(1)

Introduction

424

(1)

Values in Organizational Communication

425

(7)

Appraising Your Individual Value System

432

(2)

Ethics in Organizational Communication

434

(8)

Ethical Dilemmas in Organizational Communication

442

(5)

Developing Ethical Standards in Organizational Communication

447

(4)

Summary

451

(1)

Workshop

452

(5)

References and Suggested Readings

457

(2)

APPENDIX

459

(5)

Putting It All Together

459

(5)

CASES

464

(26)

A Conflict of Interest

465

(1)

SUMMER KIRCHER

Can Newspeople Challenge My Company?

466

(1)

KIM WALKER

What Gets Cut?

467

(1)

SHERWYN P. MORREALE

Karen Mason's Management Briefing Disaster

468

(1)

I Thought I Gave Them Everything

469

(1)

Ann Cartwright, Vice President of Drummond Industries

469

(1)

The Rule Here Is To Do What Management Wants

470

(1)

The Barquette Cleaning Company Case

471

(3)

DAVID GEHRING

R. JEFFREY RINGER

Two Men--Two Issues--Two Japanese Workers

474

(1)

RIEKO MCADAMS

The Grayson-Gerald Consulting Case

475

(1)

MARYANNE WANCA-THIBAULT

I Thought We Were a Team

476

(1)

The Case of the Internal Communications Dilemma

477

(1)

The Case of the Reluctant Team Member

477

(1)

What Happened to the Value of Networking?

478

(1)

Nonverbal Communication Work Sheet

479

(1)

R. JEFFREY RINGER

TONIA ARNOLD

Competent Presentational Speaking in the Contemporary Organization: How You Can Be Effective... and Ethical!

480

(7)

SHERWYN P. MORREALE

Leading the Group Meeting

487

(3)

REFERENCES

490

(3)

AUTHOR INDEX

493

(6)

SUBJECT INDEX

499

Amazon no longer offers textbook rentals. We do!

Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values

Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values

9780801332036

0801332036

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values

Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values

9780801332036

0801332036

Summary

Table of Contents

Supplemental Materials

Write a Review

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