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| Understanding Marketing Management | |
| Defining Marketing for the 21st Century | |
| Developing and Implementing Marketing Strategies and Plans | |
| Understanding Markets, Market Demand, and the Marketing Environment | |
| Connecting with Customers | |
| Creating Customer Value, Satisfaction, and Loyalty | |
| Analyzing Consumer Markets | |
| Analyzing Business Markets | |
| Identifying Market Segments and Targets | |
| Building Strong Brands | |
| Creating Brand Equity | |
| Crafting the Brand Positioning and Dealing with Competition | |
| Shaping the Market Offerings | |
| Setting Product Strategy and Marketing Through the Life Cycle | |
| Designing and Managing Services | |
| Developing Pricing Strategies and Programs | |
| Delivering Value | |
| Designing and Managing Integrated Marketing Channels | |
| Managing Retailing, Wholesaling, and Logistics | |
| Communicating Value | |
| Designing and Managing Integrated Marketing Communications | |
| Managing Mass Communications | |
| Managing Personal Communications | |
| Creating Successful Long-Term Growth | |
| Managing Marketing in the Global Economy | |
| Glossary | |
| Table of Contents provided by Publisher. All Rights Reserved. |