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| Preface | xv | ||||
| Part I Understanding Marketing Management | 1 | (62) | |||
| 1 | (18) | |||
| 19 | (20) | |||
| 39 | (24) | |||
| Part II Analyzing Marketing Opportunities | 63 | (98) | |||
| 63 | (24) | |||
| 87 | (20) | |||
| 107 | (16) | |||
| 123 | (20) | |||
| 143 | (18) | |||
| Part III Making Marketing Decisions | 161 | (74) | |||
| 161 | (22) | |||
| 183 | (16) | |||
| 199 | (16) | |||
| 215 | (20) | |||
| Part IV Managing and Delivering Marketing Programs | 235 | (98) | |||
| 235 | (18) | |||
| 253 | (18) | |||
| 271 | (28) | |||
| 299 | (18) | |||
| 317 | (16) | |||
| Glossary | 333 | (4) | |||
| Index | 337 |