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| Introduction | p. xi |
| Acknowledgements | p. xiii |
| Before You Embark on Your Journey | p. 1 |
| Twenty-One Skills You Will Learn | p. 1 |
| Terminology Used in This Book: Client, Patients, Consumers | p. 2 |
| How to Get the Most From This Book | p. 3 |
| The "Ride of Your Life" | p. 3 |
| Do Your Homework | p. 4 |
| Placement Interview Questions | p. 5 |
| ... MORE | p. 5 |
| Building Your Professional Wardrobe | p. 8 |
| The Mature Student | p. 9 |
| House Rules | p. 11 |
| Supervision, Placements, and Support From the College | p. 12 |
| Learning Contracts | p. 14 |
| Making the Leap from Theory to Real Life | p. 17 |
| Emotional Readiness: "Standing in the Rain" | p. 17 |
| Understanding the Process of Change | p. 19 |
| Mistakes: Errors of Technique Versus Errors of the Heart | p. 20 |
| Four Kinds of Paperwork | p. 21 |
| Writing Chart Notes | p. 22 |
| Progress Notes | p. 23 |
| Process Recordings | p. 25 |
| Beginning at the Beginning | p. 29 |
| The First Day | p. 29 |
| Safety | p. 31 |
| Safety Rules | p. 33 |
| Health Precautions | p. 34 |
| Family Contact: Appropriate and Inappropriate | p. 35 |
| Sexual Harassment and Cultural Sensitivity | p. 35 |
| Social Work Ethics and Values | p. 36 |
| Resources in Dealing with Ethical Issues | p. 37 |
| Ethics and Ethical Thinking | p. 37 |
| Ethical Behavior Toward Colleagues | p. 41 |
| Ethics Demystified | p. 42 |
| Surveys, Research, and the Institutional Review Board (IRB) | p. 44 |
| Staying the Course | p. 47 |
| The Team and Agency As Systems | p. 47 |
| Multicultural Interview | p. 48 |
| Assessments | p. 48 |
| Generalist Practice | p. 50 |
| Psychiatric Assessment | p. 51 |
| Psychosocial Assessment | p. 52 |
| Assessing Potential for Violent Behavior | p. 53 |
| Getting Comfortable with Your Clients | p. 54 |
| Looking beneath the Surface | p. 57 |
| Understanding Your Client | p. 58 |
| Asking Open-Ended Questions | p. 62 |
| Leaving Space | p. 62 |
| Becoming the Least Motivated Person in the Room | p. 63 |
| Asking | p. 64 |
| Learning to Tolerate Ambiguity and Ambivalence | p. 64 |
| Learning to Trust and Use Your Feelings | p. 65 |
| Paying Attention to Your Body | p. 65 |
| Care and Feeding of On-Site Supervisors | p. 66 |
| Navigating the Hazards | p. 73 |
| Stress and Anxiety | p. 73 |
| Your Inner Clock | p. 77 |
| Transference and Countertransference | p. 78 |
| When Things Go Bad | p. 81 |
| Three Common Mistakes | p. 83 |
| Uncomfortable Topics | p. 85 |
| Helpless and Hopeless: Bad Feelings or Good Feelings? | p. 86 |
| Gimmicks and Props | p. 87 |
| Termination | p. 91 |
| Client Termination | p. 91 |
| Evaluation and Termination | p. 95 |
| Termination and Closure After the Client Has Left | p. 96 |
| Your Termination | p. 97 |
| Mirror-Mirror | p. 98 |
| Suggested Readings | p. 101 |
| Index | p. 103 |
| Table of Contents provided by Ingram. All Rights Reserved. |