Frequently Asked Questions

Will I Have To Pay For A Textbook That Is Lost In The Mail?

If a textbook is lost in the mail, please do not worry; you will not be charged to replace the item. Knetbooks understands that exceptions may occur in transit. Please check the date that you placed the order and the expected arrival date: Priority Shipping: You are expected to receive your order within 4 to 7 business days of placing your order. Standard Shipping: You are expected to receive your item within 7 to 10 business days of placing your order. If the estimated date of arrival has passed, please contact Knetbooks customer service. We will be happy to ship a replacement copy to you immediately.