Help Section
Frequently Asked Questions
General
What Is The Process Once I Place An Order Online?
Is This Service Available Outside Of The United States?
Do I Need To Have A Knetbooks Account To Rent Textbooks?
What Payment Methods Do You Accept?
Is Sales Tax Applied To My Order?
Why Does The Price Of My Textbooks Change?
How Do I Contact Knetbooks Customer Service?
What Kind Of Condition Are The Textbooks In?
How Do I return My Textbook For A Refund?
What If I Drop My Class Or My Class Gets Cancelled?
How Long Does It Take To Get My Textbooks?
What If There Is No Tracking Information Available?
May I Choose The Shipping Carrier For My Order?
What If My Textbook Is Delivered To An Incorrect Address?
Will I Have To Pay For A Textbook That Is Lost In The Mail?
What If I Was Sent A Textbook That Was Different Than What I Ordered?
What Should I Do If I Received A Damaged Textbook?
Why Does The Shipment Invoice Quote A Different Price Than My Online Invoice From Knetbooks?
I Received A Package From Someone Other Than Knetbooks – Is This My Textbook?
I found a book cheaper then Knetbooks price, what do I do?
Renting Books
May I Highlight Or Write In The Textbook?
How Do I Return My Textbooks At The End Of The Semester?
Which Textbooks Are Eligible For Buyback?
What is the Defined Length Of A Semester/quarter/summer Rental?
How Many Textbooks Can I Rent?
Are All Supplemental Materials Included With The Textbook Rental?
What Are My Rental Extension Options?
How Do I Return My Textbooks At The End Of The Semester?
What Happens If The Textbook I Rented Is Lost, Stolen Or Damaged?
I Accidentally Sent The Wrong Textbook Back – What Do I Do?
Do I Get Money Back At The End Of My Rental?
Selling Books
How Much Do I Pay For Shipping My Textbooks or Buyback?
Once I sell a book to you, how long does it take for me to receive my check?
