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| Introduction | p. XIII |
| From Dorm Room to Boardroom: The Growth of Social Networks | p. 1 |
| About Marc Zuckerberg | p. 5 |
| The Early Days | p. 5 |
| The Teenage Years | p. 7 |
| Coming into Adulthood | p. 8 |
| Getting Around Facebook: The Basics | p. 15 |
| Getting Started | p. 16 |
| 0-60 on Facebook in 11 Steps | p. 16 |
| Take a Few Minutes to Familia... MORE | p. 16 |
| Upload a Picture of Yourself | p. 17 |
| Fill Out Your Profile Completely | p. 18 |
| Start Finding Some Friends | p. 19 |
| Import your AOL Instant Messenger (AIM) or Windows Live Buddies | p. 19 |
| Upload More Photos | p. 23 |
| Upload a Video or Two | p. 24 |
| Send Your First Status Using the Publisher Tool | p. 24 |
| Download a Facebook Mobile Application | p. 25 |
| Start Interacting with Your Friends | p. 25 |
| Have Fun and Explore! | p. 26 |
| Home Page Feed | p. 26 |
| Comments and Likes | p. 28 |
| Publisher Tool | p. 29 |
| Photos | p. 31 |
| Videos | p. 32 |
| Pages and Groups | p. 33 |
| Notes | p. 34 |
| Facebook Chat | p. 35 |
| Search | p. 35 |
| Friends Tab | p. 37 |
| Inbox Tab | p. 38 |
| Settings Tab | p. 38 |
| Establishing a Corporate Presence | p. 41 |
| Facebook: Personal or Professional? | p. 42 |
| Developing a Corporate Facebook Presence | p. 43 |
| Getting Started | p. 43 |
| Facebook Pages | p. 44 |
| Getting Started with Your Facebook Page | p. 45 |
| What's Next | p. 54 |
| Promoting Your Facebook Page | p. 54 |
| Email Signature | p. 54 |
| p. 55 | |
| p. 56 | |
| Email Marketing | p. 57 |
| Company Website | p. 57 |
| Facebook Ads | p. 58 |
| Google AdWords | p. 58 |
| Facebook Groups | p. 59 |
| Page or Group: Which One? | p. 61 |
| Nurturing Your Community | p. 62 |
| Run Contests or Sweepstakes | p. 62 |
| Share Specific Content | p. 62 |
| Create Specific Content | p. 63 |
| Simply Engage | p. 64 |
| Should You Police Your Community? | p. 65 |
| Extending Facebook into the Interwebs: The Power and Reach of Facebook Connect | p. 67 |
| Using Facebook Connect for Commenting | p. 68 |
| Using Facebook Connect to Provide Sharing Options | p. 69 |
| Sharing Stories into Your Stream with Facebook Connect | p. 69 |
| Recent Friend Activity | p. 71 |
| Using Facebook Connect for Social Filtering | p. 72 |
| Using Facebook Connect as a Single Sign On | p. 72 |
| Creating a Personalized Experience with Facebook Connect | p. 73 |
| Integrating Chat Using the Live Feed | p. 74 |
| Not Just for the Web | p. 76 |
| A Few Stats | p. 77 |
| Summary | p. 77 |
| Facebook Advertising: How and Why You Should Be Using It | p. 79 |
| Common Reasons for an Ad to be Rejected | p. 80 |
| Step-by-Step Guide to Creating an Ad | p. 82 |
| Design Your Ad | p. 82 |
| Target Your Audience | p. 84 |
| Create a Campaign and Set Pricing | p. 86 |
| Review and Submit | p. 87 |
| Analyzing Performance | p. 88 |
| Summary | p. 89 |
| Extending the Experience with Facebook Apps | p. 91 |
| Shareability of Applications | p. 93 |
| Finding Facebook Applications and Navigating the Directory | p. 93 |
| Reviewing and Adding an Application | p. 96 |
| Managing Your Applications | p. 99 |
| Creating Your Own Facebook Application | p. 101 |
| Installing the Developer Application | p. 101 |
| Completing the Application Configuration Form | p. 102 |
| Summary | p. 103 |
| Addressing Privacy Concerns | p. 105 |
| The Two Faces of Privacy on Facebook | p. 106 |
| Single Facebook Profile | p. 107 |
| Two Different Facebook Profiles | p. 108 |
| Not Mixing Personal and Work | p. 108 |
| Privacy Settings | p. 109 |
| Personal Privacy Settings | p. 109 |
| Pages Privacy Settings | p. 116 |
| Group Privacy Settings | p. 119 |
| Facebook's Privacy Policy | p. 120 |
| Summary | p. 121 |
| Developing a Facebook Marketing Strategy | p. 123 |
| Designing a Community Building Strategy | p. 125 |
| Designing a Promotions Strategy | p. 130 |
| Designing an Advertising Strategy | p. 132 |
| The Importance of Measurement | p. 132 |
| Facebook Insights | p. 133 |
| Facebook Advertising | p. 134 |
| Web Analytics | p. 136 |
| Marketing Software | p. 137 |
| Other Measuring Methods | p. 138 |
| Summary | p. 138 |
| Using Facebook to Develop Communities | p. 141 |
| Building a Community for Your Company, Product, or Service | p. 143 |
| Upload Photos | p. 144 |
| Upload Videos | p. 145 |
| Ask Questions | p. 146 |
| RSS | p. 147 |
| Provide Exclusives | p. 147 |
| Building an Internal Community | p. 148 |
| Using Facebook as a Focus Group | p. 149 |
| Building a Personal Community | p. 149 |
| Be Helpful | p. 150 |
| Connect Often | p. 150 |
| Be a Connector | p. 151 |
| Use Lists | p. 152 |
| Business Benefit from Personal Communities | p. 153 |
| Building a Community Around a Hobby or Interest | p. 153 |
| Summary | p. 155 |
| Best in Class | p. 157 |
| Volkswagen | p. 158 |
| Trust Agents | p. 159 |
| Microsoft Office | p. 160 |
| Gary Vaynerchuk | p. 162 |
| Barack Obama | p. 163 |
| Jonas Brothers | p. 165 |
| Gavin Newsom | p. 166 |
| Vin Diesel | p. 168 |
| The Ellen DeGeneres Show | p. 169 |
| Mashable | p. 171 |
| Lessons Learned from the ôBest in Classö | p. 173 |
| Shaking the Crystal Ball: What's Next for Facebook | p. 177 |
| Going Public | p. 178 |
| Acquisitions | p. 179 |
| Integrating More Professionalism | p. 181 |
| Dashboard Customization | p. 182 |
| Increasing Ways to Connect | p. 184 |
| An Endless Rainbow of Options | p. 187 |
| Signing Off | p. 187 |
| Index | p. 189 |
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