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1 Managers and the Management Process: Everyone becomes a manager someday 2
2 Management Learning: Great things grow from strong foundations 30
3 Ethics and Social Responsibility: Character doesn’t stay home when we go to work 54
Planning and Controlling
4 Managers as Decision Makers: There is no substitute for a good decision 84
5 Plans and Planning Techniques: Get there faster with objectives 110
6 Controls and Control Systems: What gets measured happens. 132
7 Strategy and Strategic... MORE