1 Managers and the Management Process: Everyone becomes a manager someday 2

2 Management Learning: Great things grow from strong foundations 30

3 Ethics and Social Responsibility: Character doesn’t stay home when we go to work 54

Planning and Controlling

4 Managers as Decision Makers: There is no substitute for a good decision 84

5 Plans and Planning Techniques: Get there faster with objectives 110

6 Controls and Control Systems: What gets measured happens. 132

7 Strategy and Strategic Management: Insight and hard work deliver results 156

Organizing

8 Organization Structure and Design: It’s all about working together 178

9 Organizational Cultures, Innovation, and Change: Adaptability and values set the tone 204

10 Human Resource Management: Nurturing turns potential into performance 230

Leading

11 Leadership: A leader lives in each of us 256

12 Individual Behavior: There’s beauty in individual differences 282

13 Motivation: Respect unlocks human potential 306

14 Teams and Teamwork: Two heads really can be better than one 330

15 Communication: Listening is the key to understanding 358

Environment

16 Diversity and Global Cultures: Th ere are new faces in the neighborhood 382

17 Globalization and International Business: Going global isn’t just for travelers 402

18 Entrepreneurship and Small Business: Taking risks can make dreams come true 422

Skill-Building Portfolio SB-1

Cases for Critical Thinking C-1 

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