In today's increasingly diverse and ever-changing work environments, the old rules of conduct often don't seem to apply anymore. Customs vary, and language and cultural differences, not to mention evolving office hierarchies, are among the many factors making interaction an increasingly complex challenge.The Etiquette Edge offers a clear, common-sense approach to making courtesy, etiquette and respect for others a competitive advantage in the workplace. Rather than dwelling on dry, nitpicky "rules," the book emphasizes appropriate, effective communication and behaviour as a means to get ahead. Simply written and containingquizzes, checklists and sidebar examples, the book shows readers how to:- Recover from a major workplace faux pas- Handle sensitive e-mail and phone communications- Make a great impression on bosses, and get along with "enemies"- Deliver unwelcome information, including condolences- Manage confrontations with courtesy.