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| Preface | p. vii |
| About the Editors | p. xi |
| About the Authors | p. xiii |
| Contributors to the Second Edition | p. xvi |
| Organizational Resources | p. 1 |
| Management Theory and Applications | p. 3 |
| Governance and Leadership | p. 17 |
| Organizational Behavior | p. 33 |
| Money: Accounting, Finance, and Budgets | p. 55 |
| Community and Environment... MORE | p. 79 |
| Marketing Public Health | p. 89 |
| Emergency Preparedness and Response | p. 105 |
| Ethics | p. 125 |
| Human Resources | p. 141 |
| Overview of Human Resources | p. 143 |
| Employee Preparation: Position Descriptions, Selection, Training and Development, Retention, and Integrating Students | p. 155 |
| Employee Feedback: Rewards and Discipline | p. 181 |
| Compensation and Benefits | p. 209 |
| Mental Health Issues in the Workplace | p. 223 |
| Union-Management Issues | p. 237 |
| Operations of a Health Agency | p. 247 |
| Agency Internal Structure and External Constituencies | p. 249 |
| National Public Health Performance Standards | p. 273 |
| Continuous Quality Improvement | p. 289 |
| Accreditation | p. 305 |
| Interactions with Other Agencies and Local Government | p. 321 |
| Traditional Media: Print, Television, and Radio | p. 349 |
| Social (Electronic) Media | p. 363 |
| Other Operations | p. 375 |
| Assessing Community Health | p. 377 |
| The Health Officer's Role in Board Development | p. 395 |
| Tax Levies | p. 411 |
| Organizing and Operating Clinics | p. 421 |
| Miscellaneous | p. 437 |
| The History of Public Health | p. 439 |
| Public Health Law | p. 453 |
| Starting a Board of Health in the 21st Century | p. 465 |
| Resources: State and National Associations and Government Agencies | p. 491 |
| Appendix: Organizations | p. 517 |
| Index | p. 531 |
| Table of Contents provided by Ingram. All Rights Reserved. |