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Essentials of Management Information Systems

ISBN: 9780132277815 | 0132277816
Edition: 8th
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/2009

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SummaryTable of Contents
For introductory undergraduate courses in Information Systems taught in MIS, IS, CIS, Business and Management departments.This brief text is ideal for courses on quarter systems and those that combine a MIS text with hands-on software, projects, or case studies. These authoritative authors continue to define the MIS course by emphasizinghowbusiness objectives shape the application of new information systems and technologies and integrating a career orientation that demonstrates the relevance of information systems to all business students regar... MORE
I Information Systems in the Digital Age
1(106)
Business Information Systems in Your Career
2(36)
Chapter-Opening Case: ... MORE
3(35)
The Role of Information Systems in Business Today
6(1)
How Information Systems Are Transforming Business
6(1)
Business Objectives of Information Systems
6(4)
Perspectives on Information Systems and Information Technology
10(1)
What Is an Information System?
10(2)
It Isn't Simply Technology: The Role of People and Organizations
12(1)
Dimensions of Information Systems
12(4)
Focus on Technology UPS Competes Globally with Information Technology
16(1)
Understanding Information Systems: A Business Problem-Solving Approach
17(1)
The Problem-Solving Approach
17(1)
A Model of the Problem-Solving Process
17(3)
The Role of Critical Thinking in Problem Solving
20(1)
The Connection Between Business Objectives, Problems, and Solutions
21(1)
Information Systems and Your Career
22(1)
How Information Systems Will Affect Business Careers
22(1)
Focus on People A Top Information Manager Puts Business Before Technology
23(6)
Information Systems and Your Career Wrap-Up
29(1)
How This Book Prepares You for the Future
29(1)
Learning Tracks
30(1)
Summary
31(1)
Key Terms
32(1)
Review Questions
32(1)
Discussion Questions
32(1)
Application Software Exercise Database Exercise: Converting Data into Useful Information
33(1)
Dirt Bikes U.S.A. Preparing a Management Overview of the Company
33(1)
Building Internet Skills Analyzing Shipping Costs
33(1)
Video Case
34(1)
Teamwork Analyzing a Business System
34(1)
Business Problem-Solving Case Can the Music Industry Change Its Tune?
34(4)
E-Business: How Businesses Use Information Systems
38(36)
Chapter-Opening Case: Information Systems Help Kia Solve Its Quality Problems
39(35)
Components of a Business
42(1)
Organizing a Business: Basic Business Functions
42(1)
Business Processes
43(1)
Managing a Business and Firm Hierarchies
44(1)
The Business Environment
45(1)
The Role of Information Systems in a Business
46(1)
Types of Business Information Systems
46(1)
Systems from a Functional Perspective
46(5)
Systems from a Constituency Perspective
51(1)
Focus on Organizations Managing Employee Incentives: Wachovia's Strategic Weapon
52(4)
Relationship of Systems to One Another
56(1)
Systems That Span the Enterprise
57(1)
Enterprise Applications
57(4)
Focus on Technology Haworth Overhauls Supply Chain Management
61(2)
Intranets and Extranets
63(1)
E-Business, E-Commerce, and E-Government
64(1)
The Information Systems Function in Business
64(1)
The Information Systems Department
64(1)
Organizing the Information Systems Function
65(2)
Learning Tracks
67(1)
Summary
68(1)
Key Terms
69(1)
Review Questions
69(1)
Discussion Questions
70(1)
Application Software Exercise Spreadsheet Exercise: Improving Supply Chain Management
70(1)
Dirt Bikes U.S.A. Analyzing Financial Performance
70(1)
Building Internet Skills Planning Transportation Logistics
71(1)
Video Case
71(1)
Teamwork Describing Management Decisions and Systems
71(1)
Business Problem-Solving Case Can Information Systems Help Danaher Work Leaner?
71(3)
Achieving Competitive Advantage with Information Systems
74(33)
Chapter-Opening Case: Amazon.com: An Internet Giant Fine-Tunes Its Strategy
75(32)
Using Information Systems to Achieve Competitive Advantage
78(1)
Types of Competitive Advantage
78(1)
Porter's Competitive Forces Model
79(1)
Information System Strategies for Dealing with Competitive Forces
80(4)
Focus on Technology Cemex Turns a Commodity into a Global Brand
84(1)
The Internet's Impact on Competitive Advantage
85(1)
Focus on Organizations Southwest Airlines: New Strategy, New Systems
86(1)
The Business Value Chain Model
87(3)
Synergies, Core Competencies, and Network-Based Strategies
90(2)
Competing on a Global Scale
92(1)
Globalization Opportunities
92(2)
Global Business and System Strategies
94(1)
Competing on Quality and Design
94(1)
What Is Quality?
95(1)
How Information Systems Improve Quality
95(2)
Competing on Business Processes
97(1)
Business Process Reengineering
97(2)
Steps in Effective Reengineering
99(1)
Learning Tracks
100(1)
Summary
100(1)
Key Terms
101(1)
Review Questions
101(1)
Discussion Questions
101(1)
Application Software Exercise Database Exercise: Using a Database for Strategic Business Development
101(1)
Dirt Bikes U.S.A. Performing a Competitive Analysis for Dirt Bikes
102(1)
Building Internet Skills
Configuring and Pricing an Automobile
102(1)
Video Case
103(1)
Teamwork Identifying Opportunities for Strategic Information Systems
103(1)
Business Problem-Solving Case Can Blockbuster Stand Up to Netflix?
103(4)
II Information Technology Infrastructure
107(152)
IT Infrastructure: Hardware and Software
108(40)
Chapter-Opening Case: DreamWorks Animation Turns to Technology for Production Support
109(39)
IT Infrastructure: Computer Hardware
112(1)
Infrastructure Components
112(1)
Types of Computers
113(4)
Storage, Input, and Output Technology
117(3)
Contemporary Hardware Trends
120(1)
IT Infrastructure: Computer Software
121
Contemporary Hardware Trends
120(1)
Operating System Software
121(3)
Application Software and Desktop Productivity Tools
124(1)
Focus on Technology The Corporate World Migrates to Open-Source
125(4)
Software for the Web: Java and HTML
129(1)
Software for Enterprise Integration
130(3)
Software Trends: Mashups, Web 2.0, and Distributed Software Applications
133(1)
Focus on Organizations The Benefits and Challenges of a Service-Oriented Architecture
134(1)
Managing Hardware and Software Technology
135(1)
Capacity Planning and Scalability
135(1)
Total Cost of Ownership (TCO) of Technology Assets
136(1)
Using Technology Service Providers
137(2)
Learning Tracks
139(1)
Summary
140(1)
Key Terms
141(1)
Review Questions
142(1)
Discussion Questions
142(1)
Application Software Exercise Spreadsheet Exercise: Evaluating Computer Hardware and Software Options
142(1)
Dirt Bikes U.S.A. Analyzing the Total Cost of Ownership (TCO) of Desktop Software Assets
143(1)
Building Internet Skills Planning and Budgeting for a Sales Conference
144(1)
Video Case
144(1)
Teamwork Evaluating Server Operating Systems
144(1)
Business Problem-Solving Case JP Morgan Chase Shifts IT Outsourcing into Reverse
145(3)
Foundations of Business Intelligence: Databases and Information Management
148(30)
Chapter-Opening Case: Seven-Eleven Stores Ask the Customer by Asking the Data
149(29)
The Database Approach to Data Management
152(1)
Entities and Attributes
152(1)
Organizing Data in a Relational Database
152(2)
Establishing Relationships
154(3)
Database Management Systems
157(1)
Operations of a Relational DBMS
158(1)
Capabilities of Database Management Systems
158(4)
Object-Oriented Databases
162(1)
Using Databases to Improve Business Performance and Decision Making
162(1)
Data Warehouses
162(1)
Business Intelligence, Multidimensional Data Analysis, and Data Mining
163(2)
Data Mining
165(1)
Databases and the Web
166(1)
Focus on Organizations Peru's Banco de Credito Scores with a New Data Warehouse
167(2)
Managing Data Resources
169(1)
Establishing an Information Policy
169(1)
Ensuring Data Quality
170(1)
Focus on Technology Downloading Digital Music---When You're on the Wrong Track
171(1)
Learning Tracks
172(1)
Summary
172(1)
Key Terms
173(1)
Review Questions
173(1)
Discussion Questions
173(1)
Application Software Exercise Database Exercise: Building a Relational Database for a Small Business
174(1)
Dirt Bikes U.S.A. Redesigning the Customer Database
174(1)
Building Internet Skills Searching Online Databases
175(1)
Video Case
175(1)
Teamwork Identifying Entities and Attributes in an Online Database
175(1)
Business Problem-Solving Case The FBI Abandons Its Virtual Case System
175(3)
Telecommunications, the Internet, and Wireless Technology
178(46)
Chapter-Opening Case: Dartmouth: An Old College Becomes a New Networking Innovator
179(45)
Telecommunications and Networking in Today's Business World
182(1)
Networking and Communication Trends
182(1)
What Is a Computer Network?
182(2)
Key Digital Networking Technologies
184(3)
Communications Networks
187(1)
Physical Transmission Media
187(2)
Types of Networks
189(2)
Broadband Network Services and Technologies
191(2)
The Internet
193(1)
What Is the Internet?
193(1)
Internet Addressing and Architecture
193(3)
Internet Services
196(1)
The World Wide Web
197(3)
Intranets and Extranets
200(1)
Technologies and Tools for Communication and E-Business
201(2)
Focus on People Monitoring Employees on Networks: Unethical or Good Business?
203(2)
The Wireless Revolution
205(1)
Wireless Devices
205(1)
Cellular Systems
205(3)
Wireless Computer Networks and Internet Access
208(3)
RFID and Wireless Sensor Networks
211(3)
Focus on Technology TransAlta: New Power from Wireless Technology
214(1)
Learning Tracks
215(1)
Summary
215(3)
Key Terms
218(1)
Review Questions
218(1)
Discussion Questions
219(1)
Application Software Exercise Spreadsheet Exercise: Comparing Wireless Services
219(1)
Dirt Bikes U.S.A. Using Internet Tools to Increase Efficiency and Productivity
219(1)
Building Internet Skills Using Web Search Engines for Business Research
220(1)
Video Case
220(1)
Teamwork Comparing Mobile Internet Access Systems
220(1)
Business Problem-Solving Case Google Takes on the World
220(4)
Securing Information Systems
224(35)
Chapter-Opening Case: Phishing: A Costly New Sport for Internet Users
225(34)
System Vulnerability and Abuse
228(1)
Why Systems Are Vulnerable
228(3)
Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
231(2)
Hackers and Cybervandalism
233(1)
Computer Crime and Cyberterrorism
234(1)
Focus on Organizations Cyber Blackmail and Network Zombies: New Threats from DoS Attacks
235(3)
Internal Threats: Employees
238(1)
Software Vulnerability
238(1)
Business Value of Security and Control
238(1)
Legal and Regulatory Requirements for Electronic Records Management
239(1)
Electronic Evidence and Computer Forensics
240(1)
Establishing a Framework for Security and Control
240(1)
Risk Assessment
241(1)
Security Policy
241(2)
Ensuring Business Continuity
243(1)
The Role of Auditing
244(1)
Technologies and Tools for Security
245(1)
Access Control
245(1)
Firewalls, Intrusion Detection Systems, and Antivirus Software
246(1)
Focus on Technology New Solutions for Identity Management
247(3)
Securing Wireless Networks
250(1)
Encryption and Public Key Infrastructure
250(2)
Learning Tracks
252(1)
Summary
252(1)
Key Terms
253(1)
Review Questions
253(1)
Discussion Questions
254(1)
Application Software Exercise Spreadsheet Exercise: Performing a Security Risk Assessment
254(1)
Dirt Bikes U.S.A. Developing a Disaster Recovery Plan
255(1)
Building Internet Skills Evaluating Security Outsourcing Services
255(1)
Video Case
255(1)
Teamwork Evaluating Security Software Tools
255(1)
Business Problem-Solving Case MasterCard and CardSystems: The Worst Data Theft Ever?
256(3)
III Key System Applications for the Digital Age
259(106)
Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
260(30)
Chapter-Opening Case: Whirlpool Fixes Its Supply Chain
261(29)
Enterprise Systems
264(1)
What Are Enterprise Systems?
264(1)
How Enterprise Systems Work
265(1)
Business Value of Enterprise Systems
266(1)
Supply Chain Management Systems
266(1)
The Supply Chain
266(1)
Focus on Technology China Telecom Turns to Enterprise Resource Planning
267(2)
Information and Supply Chain Management
269(1)
Supply Chain Management Applications
270(1)
Supply Chain Management and the Internet
271(3)
Business Value of Supply Chain Management Systems
274(1)
Customer Relationship Management Systems
274(1)
What Is Customer Relationship Management?
275(1)
CRM Software
276(1)
Focus on Organizations IHOP Cooks Customer Data to Order
277(2)
Operational and Analytical CRM
279(2)
Business Value of Customer Relationship Management Systems
281(1)
Enterprise Applications: New Opportunities and Challenges
282(1)
Challenges and Opportunities
282(1)
Extending Enterprise Software
283(1)
Learning Tracks
283(1)
Summary
283(1)
Key Terms
284(1)
Review Questions
285(1)
Discussion Questions
285(1)
Application Software Exercise Database Exercise: Managing Customer Service Requests
285(1)
Dirt Bikes U.S.A. Identifying Supply Chain Management Solutions
286(1)
Building Internet Skills Evaluating Supply Chain Management Services
286(1)
Video Case
287(1)
Teamwork Analyzing Enterprise Application Vendors
287(1)
Business Problem-Solving Case Philip Morris International's Supply Chain Dilemma
287(3)
E-Commerce: Digital Markets, Digital Goods
290(36)
Chapter-Opening Case: Gap Remodels Its Web Sites
291(35)
Electronic Commerce and the Internet
294(1)
E-Commerce Today
294(2)
Why E-commerce Is Different
296(2)
Key Concepts in E-commerce: Digital Markets and Digital Goods
298(5)
Electronic Commerce
303(1)
Categories of Electronic Commerce
303(1)
Achieving Customer Intimacy: Interactive Marketing, Personalization, and Self-Service
303(3)
Focus on People Stonyfield Farm Blogs for Organic Communication
306(1)
Business-to-Business Electronic Commerce: New Efficiencies and Relationships
307(3)
M-Commerce
310(1)
M-Commerce Services and Applications
311(2)
Accessing Information from the Wireless Web
313(1)
M-Commerce Challenges
313(1)
Electronic Commerce Payment Systems
314(1)
Types of Electronic Payment Systems
314(2)
Digital Payment Systems for M-Commerce
316(1)
Focus on Organizations Can NTT DoCoMo Turn a Cell Phone into a Credit Card?
317(1)
Learning Tracks
318(1)
Summary
318(2)
Key Terms
320(1)
Review Questions
320(1)
Discussion Questions
321(1)
Application Software Exercise Spreadsheet Exercise: Analyzing a Dot-Com Business
321(1)
Dirt Bikes U.S.A. Developing an E-Commerce Strategy
321(1)
Building Internet Skills Comparing Online Storefront Hosting Services
322(1)
Video Case
322(1)
Teamwork Performing a Competitive Analysis of E-Commerce Sites
322(1)
Business Problem-Solving Case Can eBay Keep It Up?
322(4)
Improving Decision Making and Managing Knowledge
326(39)
Chapter-Opening Case: Procter & Gamble Restructures Its Supply Chain
327(38)
Decision Making and Information Systems
330(1)
Business Value of Improved Decision Making
330(1)
Types of Decisions
330(2)
The Decision-Making Process
332(1)
Quality of Decisions and Decision Making
332(1)
Systems and Technologies for Supporting Decisions
333(1)
Systems for Decision Support
333(1)
Management Information Systems (MIS)
333(1)
Decision-Support Systems (DSS)
334(4)
Executive Support Systems (ESS)
338(1)
Focus on Technology Bermuda's High-Tech Rat Trap
339(2)
Group Decision-Support Systems (GDSS)
341(1)
Intelligent Systems for Decision Support
341(1)
Expert Systems
342(2)
Case-Based Reasoning
344(1)
Fuzzy Logic Systems
344(2)
Neural Networks
346(1)
Genetic Algorithms
347(1)
Intelligent Agents
348(1)
Systems for Managing Knowledge
349(1)
Enterprise-Wide Knowledge Management Systems
349(4)
Focus on Organizations Stikeman Elliot Computerizes Its Brainpower
353(1)
Knowledge Work Systems (KWS)
354(2)
Learning Tracks
356(1)
Summary
356(2)
Key Terms
358(1)
Review Questions
359(1)
Discussion Questions
359(1)
Application Software Exercise Spreadsheet Exercise: Performing Break-Even Analysis and Sensitivity Analysis
359(1)
Dirt Bikes U.S.A. Analyzing the Impact of Component Price Changes
360(1)
Building Internet Skills Using Intelligent Agents for Comparison Shopping
361(1)
Video Case
361(1)
Teamwork Rating Knowledge Network Systems
362(1)
Business Problem-Solving Case Can Information Systems Make Your Doctor Better?
362(3)
IV Building and Managing Systems
365(68)
Building Information Systems
366(34)
Chapter-Opening Case: A New Ordering System for Girl Scout Cookies
367(33)
Problem Solving and Systems Development
370(1)
Defining and Understanding the Problem
370(1)
Developing Alternative Solutions
371(1)
Evaluating and Choosing Solutions
371(1)
Implementing the Solution
372(3)
Understanding the Business Value of Systems and Managing Change
375(1)
Making the Business Case for a New System
375(3)
New System Challenges
378(3)
Managing Change Successfully
381(2)
Focus on People Change Management Delivers for Australian Social Services
383(1)
Alternative Systems-Building Approaches
384(1)
Traditional Systems Development Lifecycle
384(1)
Prototyping
384(2)
Focus on Organizations Marriott's New Revenue Management System Yields Success
386(1)
End-User Development
387(1)
Purchasing Solutions: Application Software Packages and Outsourcing
387(2)
Rapid Application Development for E-Business
389(1)
Modeling and Designing Systems: Structured and Object-Oriented Methodologies
390(1)
Structured Methodologies
390(1)
Object-Oriented Development
391(2)
Computer-Aided Software Engineering (CASE)
393(1)
Learning Tracks
393(1)
Summary
393(2)
Key Terms
395(1)
Review Questions
395(1)
Discussion Questions
396(1)
Application Software Exercise Database Exercise: Designing a Customer System for Auto Sales
396(1)
Dirt Bikes U.S.A. Designing an Employee Training and Skills Tracking System
397(1)
Building Internet Skills Analyzing Web Site Design and Information Requirements
397(1)
Video Case
397(1)
Teamwork Analyzing Web Site Requirements
397(1)
Business Problem-Solving Case Comair's Crew Scheduling System Breaks Down
398(2)
Ethical and Social Issues in Information Systems
400(33)
Chapter-Opening Case: Does Location Tracking Threaten Privacy?
401(32)
Understanding Ethical and Social Issues Related to Systems
403(1)
A Model for Thinking About Ethical, Social, and Political Issues
404(1)
Five Moral Dimensions of the Information Age
404(1)
Key Technology Trends That Raise Ethical Issues
405(3)
Ethics in an Information Society
408(1)
Basic Concepts: Responsibility, Accountability, and Liability
408(1)
Ethical Analysis
408(1)
Candidate Ethical Principles
409(1)
Professional Codes of Conduct
410(1)
Some Real-World Ethical Dilemmas
410(1)
The Moral Dimensions of Information Systems
411(1)
Information Rights: Privacy and Freedom in the Internet Age
411(5)
Property Rights: Intellectual Property
416(2)
Accountability, Liability, and Control
418(1)
System Quality: Data Quality and System Errors
419(1)
Quality of Life: Equity, Access, and Boundaries
419(1)
Focus on Technology When Software Kills: What Happened at Panama's National Cancer Institute
420(4)
Focus on People Can the Spamming Monster Be Tamed?
424(2)
Learning Tracks
426(1)
Summary
426(1)
Key Terms
427(1)
Review Questions
427(1)
Discussion Questions
428(1)
Application Software Exercise Word Processing and Web Page Development Tool Exercise: Creating a Simple Web Site
428(1)
Dirt Bikes U.S.A. Developing a Web Site Privacy Policy
428(1)
Building Internet Skills Using Internet Newsgroups for Online Market Research
429(1)
Video Case
429(1)
Teamwork Developing a Corporate Ethics Code
429(1)
Business Problem-Solving Case Should We Trust ChoicePoint with Our Personal Data?
429(4)
Your Digital Portfolio433
Glossary1(1)
References1(1)
Indexes1(1)
Photo and Screen Shot Credits1

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