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PC Troubleshooting Pocket Guide

by: ANDREWS

PC Troubleshooting Pocket Guide

by: ANDREWS

ISBN 13:
9780619186203
ISBN 10:
0619186208
Format: Paperback
Copyright: 04/07/2003
Publisher: Course Technology Ptr
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Preface

How to Use This Book to Solve PC Problems

(4)

If you know which PC subsystem has a problem

(1)

If you know only the symptom of the PC problem

(1)

If you need some technical data

(1)

If you are new to troubleshooting

(1)

If you want more information

(1)

How the Pocket Guide Works

(1)

Quick Reference: The Top 10 PC Problems

(2)

Before You Begin: Protect and Prepare

(4)

Professional Fundamentals

(1)

What the Customer Expects from a PC Technician

(1)

Fundamental Rules of Problem Solving

(1)

Interview the User

(1)

Safety Precautions

(1)

Protect Against ESD

(1)

Protect Disks and Other Hardware

(1)

Critical Things to Verify Before You Begin

(1)

Troubleshooting Roadmap: Finding the Solution by System or Symptom

(16)

The Problem-Solving Tool: Checklists and Flowcharts

(1)

Isolating a Boot Problem

(2)

Troubleshooting the Boot Process

(6)

Steps in the Boot Process

(1)

Troubleshooting Post Before Video Is Active

(2)

Troubleshooting Post After Video Is Active

(3)

Troubleshooting the Electrical System

(3)

Power Supply Problems

(1)

Troubleshooting the Motherboard and CPU

(3)

Is the Motherboard Newly Installed?

(2)

Troubleshooting the CPU

(1)

Troubleshooting Memory on the Motherboard

(1)

Troubleshooting the Video System

(5)

Monitor Problems

(3)

Troubleshooting the Keyboard

(1)

Troubleshooting the Mouse

(1)

Troubleshooting Loading Windows 9x

(8)

Using Safe Mode to Troubleshoot Windows 9x

(1)

Using the Windows 9x Startup Menu

(1)

Option 1: Normal

(1)

Option 2: Logged (\Bootlog.txt)

(1)

Option 3: Safe Mode

(1)

Option 4: Safe Mode with Network Support

(1)

Option 5: Step-by-Step Confirmation

(1)

Option 6: Command Prompt Only

(1)

Option 7: Safe Mode Command Prompt Only

(1)

Option 8: Previous Version of MS-DOS

(1)

Troubleshooting with the Windows 9x Startup Menu

(1)

Using the Windows 9x Emergency Startup Disk

(1)

Troubleshooting Loading DOS

(2)

Troubleshooting Loading Windows NT

(1)

Troubleshooting Loading Windows 2000/XP

(18)

Using Last Known Good Configuration to Troubleshoot Windows 2000/XP

(1)

Using Safe Mode to Troubleshoot Windows 2000/XP

(1)

Using a Boot Disk to Troubleshoot Windows 2000/XP

(2)

Using the Recovery Console to Troubleshoot Windows 2000/XP

(3)

Using the Recovery Console to Disable Services in Windows 2000/XP

(1)

Performing a Reinstallation (Repair) of Windows 2000/XP

(1)

Tricky Boot Problems, Solutions, and Tips

(5)

Troubleshooting Problems After the PC Boots

(6)

General Instructions for Problems with Software

(1)

General Instructions for Problems with Hardware

(1)

When Your System Has an Intermittent Problem

(1)

Troubleshooting Windows 9x After Booting

(1)

Troubleshooting Windows 2000/XP After Booting

(1)

Troubleshooting Floppy Drives

(1)

Troubleshooting the Hard Drive

(8)

S.M.A.R.T. Reports a Hard Drive Problem

(1)

Problems That Prevent the Hard Drive from Booting

(4)

Troubleshooting the Hard Drive File System

(4)

Troubleshooting CD-ROM Drives

(2)

Troubleshooting Sound Cards

(1)

Troubleshooting Microphones

(1)

Troubleshooting a Scanner

(1)

Resolving Resource Conflicts Using Legacy Devices

(1)

Troubleshooting Printers

(9)

Troubleshooting Localized Printer Problems

(1)

Laser Printer Problems

(1)

Dot Matrix Printer Problems

(1)

Ink-Jet Printer Problems

100

(1)

Troubleshooting Printer Problems with the OS or Device Drivers

101

(1)

Troubleshooting Printing from an Application

102

(1)

Network Printer Problems

103

(1)

Troubleshooting PDA and PC Connections

104

(1)

Troubleshooting Small Networks

104

(5)

Troubleshooting Wired Networks

106

(1)

Troubleshooting Wireless Networks

106

(2)

Troubleshooting TCP/IP

108

(1)

Troubleshooting Connections to the Internet

109

(1)

Troubleshooting Modems

109

(3)

Troubleshooting Problems with Dial-Up Networking and Connecting to the Internet

112

(2)

Troubleshooting Cable Modems

114

(1)

Troubleshooting DSL

114

(1)

Troubleshooting Firewalls

114

Appendix A Beep Codes and Post Codes

(1)

AMIBIOS Beep Codes

(1)

Award BIOS Error Messages

(2)

Phoenix BIOS

(5)

Dell BIOS

Appendix B Using CMOS Setup

(1)

How to Identify Your Motherboard and BIOS

(1)

How to Access CMOS Setup

(1)

Setup Programs for Older PCs

(1)

For Any Older PC

(1)

For Phoenix BIOS on 286 and 386 Systems

(1)

Try Clearing CMOS Setup

(1)

CMOS Settings

Appendix C DOS and Windows Commands

(1)

Appendix D Recovery Console

(1)

Launching the Recovery Console

(1)

Loading Recovery Console from the Windows XP Setup CD

(1)

Loading Recovery Console from the Windows 2000 Setup CD

(1)

Installing the Recovery Console on the Hard Drive

(1)

Removing the Recovery Console from the Windows Startup Menu

(1)

Recovery Console Commands

(6)

Help <Command>

(1)

Attrib --R +R --S +S --H +H --C + C Filename

(1)

Batch inputfilename outputfilename

(1)

Bootcfg

(1)

CD or CHDIR

(1)

Chkdsk

(1)

Cls

(1)

Copy

(1)

Del or Delete

(1)

Dir

(1)

Disable

(1)

Diskpart

(1)

Exit

(1)

Expand

(1)

Fixboot

(1)

Fixmbr

(1)

Format

(1)

Listsvc

(1)

Logon

(1)

Map

(1)

Md or Mkdir

(1)

More or Type

(1)

Net

(1)

Rd or Rmdir

(1)

Ren or Rename

(1)

Set variable = value

(1)

Systemroot

(1)

Adding More Flexibility to the Recovery Console

Appendix E Windows NT/2000/XP Stop Errors

(1)

Why do Stop errors occur?

(1)

When do Stop errors typically occur?

(1)

Why does the PC spontaneously reboot?

(1)

Troubleshooting Stop Errors

Appendix F CPUs and Their Characteristics

(1)

Intel CPUs

(1)

Pentiums

(1)

Amd CPUs

(1)

Via and Cyrix CPUs

(1)

Slots and Sockets

Appendix G IRQs and I/O Addresses

(1)

Appendix H Important URLs

(1)

Appendix I Record Keeping

(1)

Service Call Report

(1)

Help Desk Call Report

(1)

Intake Call Report

(1)

PC Information Sheet

(1)

Calling a Vendor for Help

Appendix J Where to Go for More Help: Hardware Resources

(1)

Technical Support on the Internet and Help Desks

(1)

Hardware Diagnostic Tools

Appendix K Where to Go for More Help: Software Resources

(1)

Glossary

(1)

Index

Amazon no longer offers textbook rentals. We do!

PC Troubleshooting Pocket Guide

PC Troubleshooting Pocket Guide

9780619186203

0619186208

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

PC Troubleshooting Pocket Guide

PC Troubleshooting Pocket Guide

9780619186203

0619186208

Table of Contents

Supplemental Materials

Write a Review

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