When it comes to motivating people to higher standards of performance, nothing- not even money- works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of "The Leadership Challenge" delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, "Encouraging the Heart" is your guide to mastering one of the most important elements of exemplary leadership.