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Encouraging the Heart : A Leader's Guide to Rewarding and Recognizing Others

ISBN: 9780787964634 | 0787964638
Edition: 1st
Format: Paperback
Publisher: Jossey-Bass
Pub. Date: 2/6/2003

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SummaryTable of ContentsAuthor Biography
The Most Trusted Source For Becoming a Better Leader When it comes to motivating people to higher standards of performance, nothing-not even money-works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of The Leadership Challenge delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-worl... MORE
Introductionp. xi
The Heart of Leadershipp. 3
The Seven Essentials of Encouragingp. 15
The Encouragement Indexp. 33
The First Essential: Set Clear Standardsp. 45
The Second Essential: Expect the Bestp. 61
The Third Essential: Pay Attentionp. 73
The Fourth Essential: Personalize Recognition... MORE
The Fifth Essential: Tell the Storyp. 99
The Sixth Essential: Celebrate Togetherp. 113
The Seventh Essential: Set the Examplep. 129
Finding Your Voicep. 145
150 Ways to Encourage the Heartp. 151
Notesp. 177
Acknowledgmentsp. 187
The Authorsp. 191
Indexp. 195
Table of Contents provided by Rittenhouse. All Rights Reserved.
James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University.
Kouzes and Posner are the coauthors of The Leadership Challenge, Credibility, and The Leadership Challenge Planner. They also developed the highly acclaimed Leadership Practices Inventory (LPI) and LPIOnline.com, 360-degree assessment tools based on the Five Practices of Exemplary Leadership.

18 02 When it comes to motivating people to higher standards of performance, nothing— not even money— works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of The Leadership Challenge delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, Encouraging the Heart is your guide to mastering one of the most important elements of exemplary leadership.




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