As a college textbook, the material can be taught in both undergraduate and graduate courses. Professionals will find it to be an indispensable guidebook for everyday use and benchmarking company programs. The book is divided into three sections. The first section discusses the need for employee services, steps to becoming an Employer of Choice, shaping corporate culture, and developing a work/life focus. The second section examines ESM Association's '10 Components of a Well-Rounded Employee Services Program'. The last section discusses general management techniques such as human resources and financial planning.