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Emotional Labor: Putting the Service in Public Service: Putting the Service in Public Service

ISBN: 9780765621177 | 0765621177
Edition: 1st
Format: Nonspecific Binding
Publisher: Routledge
Pub. Date: 11/14/2014

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This inspiring book focuses on this centrality of emotional involvement and interpersonal skills in public service work. The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

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