Providing utility-wide risk assessment and improvement strategies, this indispensible guide assists utility planners, trainers, and responders to effectively improve the level of resilience and therefore mitigate the impact of disaster events on infrastructure, people, and resources. It presents both new and seasoned approaches to plan development, assessment, and management and addresses issues of compliance-exposing the depth and breadth of action required. Emphasizing communication with emergency management organizations, it discusses computer and web-based outage and control systems, presents auditing tactics and metrics, and includes internet links to further efficiency, resilience, and compliance.