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| E-Marketing in Context | p. 1 |
| Past, Present, and Future | p. 3 |
| Strategic E-Marketing and Performance Metrics | p. 23 |
| The E-Marketing Plan | p. 44 |
| E-Marketing Environment | p. 59 |
| A World of E-Marketing Opportunities | p. 61 |
| Ethical and Legal Issues | p. 90 |
| E-Marketing Strategy | p. 115 |
| E-Marketing Research | p. 117 |
| Consumer Beh... MORE | p. 152 |
| Segmentation and Targeting Strategies | p. 171 |
| Differentiation and Positioning Strategies | p. 194 |
| E-Marketing Management | p. 209 |
| Product: The Online Offer | p. 211 |
| Pricing: The Online Value | p. 231 |
| The Internet for Distribution | p. 254 |
| E-Marketing Communication Tools | p. 281 |
| New Digital Media | p. 320 |
| Customer Relationship Management | p. 350 |
| Internet Penetration Worldwide in 2007 | p. 384 |
| 50 Social Media Sites Every Marketer Needs | p. 390 |
| Glossary | p. 394 |
| References | p. 410 |
| Index | p. 417 |
| Table of Contents provided by Blackwell. All Rights Reserved. |